Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Valerie Holmans

Ashford,Kent

Summary

Customer-oriented with strong history of working in high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Strives to continually improve the customer experience and create a strong loyal customer base.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Operations manager

The Range Home and Leisure
Ashford, Kent
05.2023 - Current


  • Led teams to achieve business objectives on time and within budget constraints.
  • Created a collaborative work environment for positive team work.
  • Implemented quality control measures, to improve product standards.
  • Encouraged a culture of continuous learning, improving workforce knowledge and competency levels.
  • Managed inventory efficiently to minimise overstocks and stock loss.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Improved Company Audit results by 40%


Sales manager

The Range Home and Leisure
Ashford/Maidstone, Kent
04.2020 - 05.2023
  • Achieved increased customer satisfaction by implementing sales strategies.
  • Coordinated promotional campaigns to boost brand visibility.
  • Implemented company training programmes, improving team performance levels and legal compliance.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value and increased spends per head,
  • Analysed sales reports to identify trends and update strategies.
  • Supported front-line sales teams with well-coordinated administrative operations.

Coffee shop manager

Compass Group UK & Ireland
Maidstone, Kent
09.2018 - 04.2020
  • Managed daily operations for smooth business functioning.
  • Implemented marketing strategies to increase café visibility in local businesses to increase sales.
  • Trained staff members, ensuring excellent customer service.
  • Handled cash transactions with precision to maintain financial integrity.
  • Monitored cleanliness of premises, maintaining a welcoming atmosphere.
  • Resolved customer complaints
  • Set work schedules for staff to ensure optimal staffing levels at all times.
  • Fostered team spirit amongst staff members, resulting in improved morale and productivity.


Food and beverage manager

Maidstone Leisure Trust/Serco
Maidstone, Kent
10.2016 - 09.2018
  • Enhanced customer satisfaction by implementing innovative food and beverage menus.
  • Oversaw all operations for smooth service during peak hours.
  • Devised marketing strategies for increased patronage during holidays and special events.
  • Streamlined inventory management processes, reducing waste
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Implemented strict cleanliness protocols across the entire establishment, reinforcing hygiene standards.
  • Built loyal customer base by creating welcoming environment with top quality service.

Education

'O' levels - Eng Lang, Eng Lit, Maths, Music, French

Sturry Secondary School
09.1971 - 07.1977

Skills

  • Inventory control
  • Quality assurance
  • Continuous improvement implementation
  • Risk assessment and mitigation
  • Regulatory compliance
  • Profit and loss understanding
  • Customer service excellence
  • Effective communication
  • KPIs monitoring
  • Time management
  • Conflict resolution
  • Customer relationship building
  • Outstanding customer service

Affiliations

  • Dog training
  • Walking

Accomplishments

First Aid at Work

Food Hygiene Certificate Levels 2/3

IOSHH Certificate


Timeline

Operations manager

The Range Home and Leisure
05.2023 - Current

Sales manager

The Range Home and Leisure
04.2020 - 05.2023

Coffee shop manager

Compass Group UK & Ireland
09.2018 - 04.2020

Food and beverage manager

Maidstone Leisure Trust/Serco
10.2016 - 09.2018

'O' levels - Eng Lang, Eng Lit, Maths, Music, French

Sturry Secondary School
09.1971 - 07.1977

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Valerie Holmans