Tracey Lorraine Garrett

• Progressed through multiple senior manager roles to become Operations Director for a franchisee operating 13 restaurants in Somerset.
• Full responsibility for performance, financial results, people strategy and operational standards
• Monitored staff performance and developed improvement plans.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Led cross-functional teams in project implementation, delivering on time and within budget.
• Conducted performance evaluations, identifying areas for improvement and implementing bespoke training programmes.
• Managed crisis situations, mitigating risks and maintaining business continuity during challenging periods.
• Led strategic planning sessions to define company vision and operational strategies, aligning team efforts with corporate objectives.
• Managed budgets and financial planning, achieving cost savings without compromising on quality.
• Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
• Delivered comprehensive reports to stakeholders, providing insights into performance metrics and strategic direction.
• Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Optimised resource allocation, ensuring maximum productivity and minimal downtime.
• Conducted risk assessments, mitigating potential issues before they impacted business operations.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Collaborated with sales and marketing teams to align operational capabilities with customer demands.
• Analysed performance data to identify trends, making strategic decisions to boost operational success.
• Cultivated partnerships with industry leaders, enhancing company reputation and facilitating knowledge exchange.
• Monitored market trends to adapt strategies, keeping the company competitive in a dynamic industry.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Established performance metrics, driving accountability and recognising outstanding achievements.
• Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
• Negotiated high-value contracts with suppliers and vendors, securing favourable terms and strengthening business relationships.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.
• Led change management initiatives, guiding teams through transitions with minimal disruption and maintaining high performance levels.
• Analysed market trends and data to inform strategic decision-making, identifying opportunities for expansion and diversification.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Fostered a positive work environment, championing diversity and inclusion initiatives that improved team morale and performance.
• Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
• Oversaw quality control measures, ensuring product and service standards exceeded industry benchmarks.
• Developed and enforced health and safety protocols, ensuring a safe workplace environment.
• Oversaw quality control processes, maintaining high standards for all products and services.
• Prepared statements detailing operational detail and key performance indicators.
• Enhanced customer satisfaction ratings by 30% through the introduction of comprehensive service standards and training programmes.
• Set up business contracts, obtained signatures and processed paperwork.
• Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Spearheaded the development of new products, overseeing research and design phases to ensure market competitiveness.
• Orchestrated the launch of new product lines, managing all aspects from conception to market entry.
• Directed operations across multiple departments, improving productivity by 20% and enhancing workflow efficiency.
• Promoted sustainability practices within the organisation, reducing environmental impact and fostering corporate responsibility.
• Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
• Streamlined project management processes, reducing project completion times by 10% and enhancing team collaboration.
• Coordinated with IT departments to implement cutting-edge technology solutions, improving operational efficiency and data security.
• Attended conventions to represent organisation, gather information and help build new partnerships.
• Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility.
• Directed daily operation of [Type] business and flexed with changing demands to consistently meet objectives.
• Implemented innovative marketing strategies that increased brand awareness by 25% and drove revenue growth.
• Supervised supply purchases, management and tracking in line with budgetary requirements.
• Compiled information and produced graphs to assist with financial reporting and budgetary management.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Turned corporate mandates into actionable directives for mid- and low-level staff.

Started as a Trainee Manager in Cardiff before being promoted to Supervisor of 10 restaurants around South Wales.

I won the McDonald's Presidents' Award in 1999. This Award recognises the outstanding achievements of the top 1% of McDonald's corporate, segment, and wholly-owned market staff employees globally. It celebrates high achieving individuals who, by living the values each and every day, also inspire and enable those around them to deliver better results. It is the highest accolade offered for those in the Operations hierarchy and Office teams, who demonstrate exceptional all round performance over a sustained period of time. Looking at business in the right spirit – with integrity, trust and care for other people. Focus on being better than the competition, looking after our people and customers, along with their passion and drive to continue to take us forward has been outstanding.

Then moved to the South West as Operations Manager in 2000.

Took a step back to work for a local Franchisee in 2008 during this time I was awarded the Weston-super-Mare Business Woman of the year in 2016 due to the results of the business during this period. I was also awarded the McDonald's South West Supervisor of the year during this period.

I have remained with them until ill health caused the franchisee to an early retirement. Giving me to opportunity to try something different after 33 years of working for one Brand.

City & Gulids 705, 706 & 707

Coursework in Hospitality Management

Basic IT