VALANKA DSOUZA
Feltham,Middlesex
Summary
Experienced Telesales Agent with knack for building genuine customer relationships and driving sales growth. Boosted conversion rates by focusing on understanding customer needs and providing tailored solutions. Known for creating positive and engaging phone experience, leading to repeat business and customer loyalty.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Telesales agent
Allan Reeder ltd
Feltham, Middlesex
04.2023 - Current
- Proactively learned about new products to provide up-to-date information to customers.
- Enhanced customer satisfaction by providing excellent telesales service.
- Taking orders and keeping records of sale and all administrative roles.
- Upselling new items and helping customers to solve thier queries.
- Issueing invoices and credit notes.
Guest service associate
Sheraton Heathrow Hotel
London, Middlesex
07.2021 - 03.2022
- Handled cash transactions securely, reduced discrepancies in financial reporting.
- Assisted with check-ins and check-outs for smoother transitions.
Education
GCSEs - Psychology and English
St Andrews higher secondary school
India 06.2016 - 03.2017
Skills
- Knowledge of sales scripts
- Target achievement
- Up-Selling products
- Email correspondence
- Effective follow-up
- Sales presentation creation
- Salesforce
- Order processing
- Invoicing
- Negotiation
- Complaint handling
- Records management
- Promotions and upselling
Timeline
Telesales agent
Allan Reeder ltd
04.2023 - Current
Guest service associate
Sheraton Heathrow Hotel
07.2021 - 03.2022
GCSEs - Psychology and English
St Andrews higher secondary school
06.2016 - 03.2017