Pawel (Pref.Paul) Kolasa
Mansfield
Summary
Driven professional with talent for persuasive communication and relationship building, dedicated to excelling in telesales. Combines strong interpersonal skills with a knack for problem-solving and negotiation. Poised to drive sales growth and enhance customer satisfaction through targeted engagement strategies.
Experienced Telesales Advisor skilled in building strong customer relationships and closing sales. Delivered significant increases in client retention and revenue through persuasive communication and tailored solutions. Known for a positive attitude and ability to exceed targets in fast-paced environments.
Overview
8
8
years of professional experience
Work history
Network Admin - Transport
TAYLORS TRANSPORT
Huthwaite , Nottingham
04.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Director
VOGT Limited
Mansfield
09.2024 - 05.2025
- Championed change initiatives within the organisation for streamlined operations.
- Introduced new marketing campaigns, boosted brand image.
- Optimised resource allocation to maximise productivity.
- Drove process improvements, optimised workflow efficiency.
- Fostered a positive work environment, increased employee morale.
- Led team to streamline operations by implementing new strategies.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Enhanced productivity through innovative management techniques.
- Coordinated large scale projects with successful outcomes.
- Managed negotiations with clients to secure profitable contracts.
- Supervised staff training programmes with focus on skill enhancement.
- Developed comprehensive business plans for company growth.
- Initiated business development activities, expanded client base.
- Established solid partnerships for enhanced market presence.
- Directed team to deliver high-quality customer service.
- Instituted cost control measures, mitigated financial risk.
- Identified and capitalised on growth opportunities in the market.
- Conducted strategic planning sessions to drive corporate objectives.
- Enforced compliance measures for adherence to industry standards.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Implemented operational changes for improved efficiency.
AO / DSO - Telephonist
Ministry of Justice
Nottingham
01.2023 - 12.2024
- Dealing with complaints.
- Assisted in the preparation for and attended court hearings, mediations, and arbitrations.
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Upholding all court files and records to ensure they stay up-to-date and accessible.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Answering the phone to take messages and transfer calls to the applicable colleague.
- Assisting in all office management and administrative processes.
- Maintaining records of court appearances and proceedings.
- Provide accurate information on IT products or services.
- Identify and suggest possible improvements in procedures.
- Administering oaths from Parties at Live Court Hearings.
- Assisting Judges with the necessary paperwork (accordingly) at Live court hearings.
- Assisting Judges with the necessary documents from the Court Administration office.
- Directed calls to appropriate departments for swift resolution of enquiries.
- Scheduled appointments using software tools whilst adhering to business protocols.
- Liaised between departments seamlessly, ensuring open lines of communication at all times.
- Performed light clerical duties as needed, enhancing office organisation.
- Handled sensitive information discretely adhering strictly to data protection guidelines.
Telesales
West Notts Vision College
Mansfield
11.2022 - 01.2023
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Used persuasive selling techniques to convert enquiries into sales.
- Tracked calls and sales data for insight into market trends.
- Delivered exceptional customer experience by addressing all queries effectively and courteously.
- Collaborated with team members to achieve collective sales targets.
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Upheld company policies whilst making outbound calls to potential clients.
- Cultivated long-lasting business relationships by providing personalised solutions as per client needs.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
Credit Controller
Pendargon PLC
Nottingham
03.2022 - 11.2022
- Investigated customer accounts to identify discrepancies and take appropriate action.
- Assisted customers with queries and payment issues, resulting in increased customer satisfaction and improved customer loyalty.
- Prepared detailed credit assessment reports and recommendations to senior management.
Transport Office Administrator
ACE-ABC
Mansfield
01.2020 - 01.2022
- Maintaining a remote point of contact for drivers at the job (Forwarding).
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items.
- Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office operations.
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.
- Ordered office supplies and equipment, ensuring that the office was adequately stocked.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Prepared reports meticulously for accurate record-keeping purposes.
- Coordinated logistics for special events, resulting in successful company functions.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Fostered a positive work environment with clear communication skills.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Resolved customer queries promptly for improved client satisfaction.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Telesales Agent / Office Administrator
Wilko
Worksop
02.2017 - 01.2021
- Navigated internal computer database for smooth client interactions.
- Emailed customers comprehensive service information, contracts and after-care support packages.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Monitored market trends to remain ahead of competitor activity.
- Ordered prompt product dispatch to meet business delivery timeframes.
- Implemented customer feedback to continuously improve personal performance.
- Managed customer expectations to improve satisfaction rates.
- Created an engaging script which increased the rate of positive responses from clients.
- Utilised product knowledge to boost sales figures.
- Identified potential leads through strategic cold calling techniques, generating new business opportunities.
- Handled difficult customers tactfully to ensure minimal complaints and return business.
- Delivered persuasive sales pitches for successful up-selling and cross-selling.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Prepared reports meticulously for accurate record-keeping purposes.
- Enhanced team efficiency for seamless workflow management.
- Handled correspondence, providing timely responses to all enquiries.
Education
College - IT SPEC
FUTURA College
Warsaw POLAND09.2005
Health and Safety at Workplace - LEVEL 2
Leicester College
Leicester01.2019
Employability - LEVEL 2
Leicester College
Leicester01.2018
Understanding of Success - LEVEL 2
Leicester College
Leicester01.2019
Customer Service - LEVEL 1
Leicester College
Leicester01.2018
Skills
- Target-driven attitude
- Technical proficiency
- Effective follow-up
- Business-To-Business sales
- Bilingual or multilingual
- CRM software operation
- Knowledge of sales scripts
- Target achievement
- Email correspondence
- Up-Selling products
- Sales reports creation
- Positivity and enthusiasm
- Robust negotiation
- Sales presentation creation
- Sales techniques
- Invoicing
- Salesforce
- Closing techniques
- Order processing
- Direct sales
- Customer engagement
- Sales reporting
- Negotiation tactics
- Working to quotas
- KPI management
- Smart sales techniques
- Customer retention
- Call handling expertise
Languages
Polish
English
German
Spanish
Japanese
Custom
- Computer Technologies
- Video Editing
- Audio Editing
- Learning new Languages
- Administration
- Astro-Photography and Photography
- Astrology
- Science
- Football
- Music
- Reading Books
Affiliations
- Football, Science, Law, Travellings, Linguistics, Audio and Video Editings, Marketing, Music, Movies, Sports, Healthy Diet.
References
References available upon request.
Timeline
Network Admin - Transport
TAYLORS TRANSPORT
04.2025 - Current
Director
VOGT Limited
09.2024 - 05.2025
AO / DSO - Telephonist
Ministry of Justice
01.2023 - 12.2024
Telesales
West Notts Vision College
11.2022 - 01.2023
Credit Controller
Pendargon PLC
03.2022 - 11.2022
Transport Office Administrator
ACE-ABC
01.2020 - 01.2022
Telesales Agent / Office Administrator
Wilko
02.2017 - 01.2021
College - IT SPEC
FUTURA College
Health and Safety at Workplace - LEVEL 2
Leicester College
Employability - LEVEL 2
Leicester College
Understanding of Success - LEVEL 2
Leicester College
Customer Service - LEVEL 1
Leicester College
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