Vaibhav Sharma
hatfield,Hertfordshire
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Cleaner
Stickleback Fish Co.
Welham Green, Hertfordshire
03.2024 - Current
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
Management trainee intern
Scientific Engineering Works
Delhi, India
04.2022 - 04.2023
- Compiled monthly reports, thus ensuring an up-to-date record of company performance metrics.
- Maintained digital filing system to ensure easy retrieval of important documents.
- Developed training materials, improving staff knowledge and skills.
- Researched market trends, identifying potential growth opportunities for the business.
Customer service executive
Ienergizer
Noida, India
05.2018 - 04.2019
- Recorded customer interactions, providing valuable data for management review.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Coordinated with other departments for efficient problem resolution.
- Managed difficult situations for positive outcomes.
Education
Master of Business Administration - Strategic Marketing with digital Media management
University of Hertfordshire
09.2023 - 10.2024
Bachelor of Arts - Journalism and Mass Communication
Amity University
Noida, India 08.2019 - 12.2022
Intermediate - Arts Humanties
DAV Public School
Noida, India 03.2017 - 05.2018
High School - Maths, Science, Social Studies
ASSISI Convent School
Noida, India 03.2016 - 05.2017
Skills
- Strong initiative
- Efficiency optimisation
- Compliant with instructions
- Environmental consciousness
- Customer Service
- Punctuality
Affiliations
- Fitness and Gym
- Reading
- Writing
- Voluteering
- Communication
- Critical thinking & problem-solving activities
Timeline
Cleaner
Stickleback Fish Co.
03.2024 - Current
Master of Business Administration - Strategic Marketing with digital Media management
University of Hertfordshire
09.2023 - 10.2024
Management trainee intern
Scientific Engineering Works
04.2022 - 04.2023
Bachelor of Arts - Journalism and Mass Communication
Amity University
08.2019 - 12.2022
Customer service executive
Ienergizer
05.2018 - 04.2019
Intermediate - Arts Humanties
DAV Public School
03.2017 - 05.2018
High School - Maths, Science, Social Studies
ASSISI Convent School
03.2016 - 05.2017
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