Elizabeth Ann Duffy
Dalkeith,Scotland
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Enthusiastic cleaner with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
Work history
Cleaner
Maid2clean
Dalkeith , Midlothian
2024.03 - Current
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Safely stored cleaning solutions, equipment and chemicals.
- Restocked, refreshed and sanitised bathroom facilities.
- Communicated well with team across multiple locations.
- Achieved spotless results within working timeframes to meet client needs.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
Cleaner
Ravenswood House
St Boswells, Scottish Borders
2022.03 - Current
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Secured premises at end of shift, ensuring safety of all areas.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Safely stored cleaning solutions, equipment and chemicals.
- Restocked, refreshed and sanitised bathroom facilities.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Monitored cleaning supplies and ordered more when necessary.
- Communicated well with team across multiple locations.
- Reported breakages to supervisor.
- Correctly used colour-coded equipment.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
Education
GCSEs -
St David's High School
Dalkeith 1983-08
Skills
- Strong initiative
- Respect for confidentiality
- Health and Safety Compliance
- Customer Service
- Exceptional communicator
- Strong work ethic
- Dependability
- Uses own initiative
- Positive attitude
- Punctual
- Professionalism
- Works well independently
- Initiative taking
- Discretion and confidentiality
- Resilience under pressure
- Attention to safety
- Safety consciousness
Languages
English
Beginner
A1
Timeline
Cleaner
Maid2clean
2024.03 - Current
Cleaner
Ravenswood House
2022.03 - Current
GCSEs -
St David's High School