Joanne Evans
Ellesmere Port,Cheshire
Summary
Reliable Supervisor within the retail industry. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
13
13
years of professional experience
Work history
Cleaner
Your Housing Group - Hollymere Residential Home
Ellesmere Port, Cheshire
09.2025 - Current
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Secured premises at end of shift, ensuring safety of all areas.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Kept communal areas tidy and well-organised for optimal functionality.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Reported breakages to supervisor.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Used correct procedures to clean floors, communal areas and work spaces.
Key holder
Beauty Outlet - Cheshire Oaks
Ellesmere Port, Cheshire
07.2024 - 07.2025
- Assumed responsibility for cash handling and financial transactions.
- Balanced tills at the end of each shift for accurate accounting.
- Managed merchandise displays-enhanced customer engagement levels.
- Facilitated swift checkout process; resulted in high customer satisfaction rates.
- Handled escalated issues from customers promptly, ensured optimal resolution was achieved and customer satisfaction.
- Demonstrated excellent product knowledge to assist customers with purchases.
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
- Executed daily operational tasks, improving overall store efficiency.
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Responded proactively to customer complaints, leading to improved relations and repeat business.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Enhanced customer satisfaction through prompt and professional service.
- Supported store manager in all aspects of store operations for increased efficiency.
- Boosted sales through effective upselling and cross-selling techniques.
- Remained up-to-date on new products and trends to promote increased sales.
- Maintained clean and functional checkout areas to avoid safety issues.
- Performed financial transactions in a fast-paced retail store environment.
Supervisor
Claires - Cheshire Oaks
Ellesmere Port, Cheshire
11.2023 - 07.2024
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Implemented company policies effectively, maintained high standards of service delivery.
- Responsible for opening and closing of store.
- Ensure tills are balanced and ensure any discrepancies are recorded.
- Merchandising of store products to optimize customer sales.
- KPI tracking on a daily basis
Retail Sales Associate
Clarks - Cheshire Oaks
Ellesmere Port, Cheshire
03.2023 - 06.2023
- Maintained tidy sales floor to enhance shopping experience.
- Provided product knowledge to customers for informed purchases.
- Established rapport with customers through attentive listening and communication.
- Contributed to sales targets through active promotion of products.
- Upheld company policies whilst interacting with customers and colleagues.
- Dealt with returns, ensuring customer satisfaction.
- Advised customers on product selection based on their needs.
- Assisted in visual merchandising, improving shop floor appeal.
- Facilitated smooth checkout process, reducing wait times for customers.
- Collaborated with team members for efficient store operations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Tagged products quickly and accurately with price tags and stickers.
- Carried out active selling from initial customer greeting.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
Teaching Assistant 1:1
Whitby Heath Primary School
Ellesmere Port, Cheshire
09.2022 - 01.2023
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided feedback on pupil's work, identifying areas for improvement.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Assisted in conducting assessments to determine student understanding of subjects.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Liaised between teachers and parents, maintaining open lines of communication.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Improved student engagement by utilising interactive learning techniques.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Assisted in lesson planning for effective curriculum delivery.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Senior Sales Advisor
Yankee Candle
Ellesmere Port, Cheshire
04.2022 - 07.2022
- Tracked consumer trends, adjusting sales strategies accordingly.
- Increased customer satisfaction by providing expert product knowledge and advice.
- Maintained eye-catching window display to increase footfall.
- Incentivised team by creating reward scheme.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Demonstrated product features and functions to engage potential customers.
- Opening and closing of store.
- Ensured customer transactions went through smoothly.
- Ensured all customer queries and complaint were dealt with in a professional manner and resolved with customer satisfaction.
- Gift wrapping facility available for customers to enhance customer experience.
Teaching Assistant
Cambridge Road Primary School
Ellesmere Port, Cheshire
01.2013 - 04.2022
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Prepared classroom materials to facilitate efficient lessons.
- Facilitated active learning environments with engaging teaching aids and resources.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Provided feedback on pupil's work, identifying areas for improvement.
- Led small group sessions for enhanced focus on challenging topics.
- Liaised between teachers and parents, maintaining open lines of communication.
- Managed administrative tasks, aiding smooth running of the class.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Tutored students struggling with material, improving understanding and academic performance.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
Education
NVQ3 - Support Teaching and Learning in Schools
Cheshire West College
Ellesmere Port09-2013
NVQ2 - Childcare Learning and Development
West Cheshire College
Ellesmere Port09-2008
Skills
- Detail consciousness
- Adaptable under pressure
- Work autonomy
- Compliant with instructions
- Strong initiative
- Customer Service
- Tact and diplomacy
- Dependability
- Punctuality
- Proactive
- Task prioritisation
- Uses own initiative
- Works well independently
- Positive attitude
- Strong work ethic
Timeline
Cleaner
Your Housing Group - Hollymere Residential Home
09.2025 - Current
Key holder
Beauty Outlet - Cheshire Oaks
07.2024 - 07.2025
Supervisor
Claires - Cheshire Oaks
11.2023 - 07.2024
Retail Sales Associate
Clarks - Cheshire Oaks
03.2023 - 06.2023
Teaching Assistant 1:1
Whitby Heath Primary School
09.2022 - 01.2023
Senior Sales Advisor
Yankee Candle
04.2022 - 07.2022
Teaching Assistant
Cambridge Road Primary School
01.2013 - 04.2022
NVQ3 - Support Teaching and Learning in Schools
Cheshire West College
NVQ2 - Childcare Learning and Development
West Cheshire College