

I have a background in operations where I developed a strong interest in training and supporting team members. I have helped onboard and coach new hires, breaking down processes into simple steps so they can quickly gain confidence in their roles. I regularly use tools like Excel and internal dashboards to track performance and identify opportunities for improvement. I’m now looking to focus more on Learning and Development and contribute by helping teams grow and perform at their best.
As part of the EU Operations Learning & Development team at Amazon, I deliver training that helps associates quickly understand processes, work safely, and meet operational targets.
I work closely with Operations Managers, Area Managers, and HR to make sure training supports team performance and business goals.
• Delivered onboarding and process training to 350+ associates across several departments.
• Facilitated around 3 training sessions per day, adapting the approach to different experience levels.
• Reduced training time by 15% by simplifying training steps and improving structure.
• Helped reduce operational errors by 20% through coaching and practical feedback on the floor.
• Led 3 small process improvement projects that saved 100+ hours of manual work each month.
• Built simple training dashboards using Excel, FCLM, Umbrella and Optimus to track progress and performance.
• Improved the consistency of training across teams.
• Strengthened collaboration between Learning, Operations and HR.
• Built confidence presenting to groups and coaching associates during daily operations.