ADAM MUSTAFA
London
Summary
Dedicated IT professional with a skill set in Active Directory and account management, Microsoft 365 administration, and PC hardware support. Proficient in software deployment, backup management, and network infrastructure troubleshooting. Demonstrates exceptional communication skills and teamwork, with proficiency in English, Arabic, and elementary Bengali. Committed to strategic IT planning and cybersecurity awareness while ensuring ethical data handling. Career goals include advancing expertise in cloud systems management, virtualisation technologies, networking, and infrastructure to enhance organisational IT capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work history
IT Technician Level 3
Beal High School
London, United Kingdom
2025.01 - 2026.04
- Active Directory (AD) & Entra Account Management
- Access AD Users and Computers to manage directory objects such as users.
- Reset user passwords and provide account details.
- Move objects between OUs and assign users to AD security/permission groups.
- Added users into specific AD folders to ensure correct access to resources.
- Blocked email accounts via Microsoft Entra Admin Portal (limited occasions).
- Assigned licenses to users through Microsoft 365 Admin Portal.
- PC & Hardware Support
- Troubleshoot on-site PC and basic networking issues (e.g., device connection failures).
- Replaced HDDs and diagnosed hardware faults.
- Applied new thermal paste to improve CPU cooling.
- Built PCs from scratch and performed hardware inspections.
- Disassembled laptops to salvage RAM, storage, batteries, and keyboard keys.
- Created hardware maintenance schedules to proactively manage PCs.
- Conducted workstation assessments to gather user requirements and answer queries.
- Software Deployment & Imaging
- Followed instructions to install software via MDT server and performed driver/key software updates.
- Performed PXE boot deployments, selecting Windows 10/11 images and Intune builds.
- Deployed student, staff, and admin builds and configured machines for departments/classrooms.
- Used HaloPSA to track, update, and close support tickets.
- Created detailed job reports for ticket resolution and documentation.
- Backup & Storage Management
- Accessed backup server and retrieved backup reports.
- Familiar with Veeam as the primary backup solution.
- Understood RAID and backup storage configurations.
- Understood physical infrastructure and Network infrastructure:
- Scripting & Automation
- Used Copilot to generate a script that resolved a user inactivity timeout issue.
- Created and configured a Scheduled Task to automatically apply the fix.
- Networking & Infrastructure
- Cable management and patching work.
- Located wall port numbers and connected RJ45 cables to switches.
- Escalated to senior engineers for Juniper Mist AI switch configuration.
- Basic network troubleshooting (device connectivity, access issues).
- Prevented unauthorised USB booting via BIOS configuration.
- Communication & Collaboration
- Emailed department staff to escalate or resolve reported issues.
- Worked with users to clarify technical requirements.
- Produced conclusive reports for ticket updates and job tracking in HaloPSA.
- Conducted workstation assessments with colleagues to improve user setups.
Junior Developer
Alphanet Solutions Limited
London, United Kingdom
2024.06 - 2024.12
- Developed comprehensive functional and non-functional requirements documentation and engaged with deliberations with the stakeholder, to create objectives and expectations that must be met for the project.
- Created an options paper to evaluate various coding repositories to be used by the company during development.
- Designed Wireframes using Figma, to create a blueprint for the website which will be followed during development.
- Able to utilize project management tools such as Jira and Confluence to store documentation.
- Implementing the Agile development methodology to meet project deadlines.
- Executing tasks in bi-weekly sprints, to regularly produce features for the project.
- Creating website features using HTML, CSS, JavaScript, and React Bootstrap.
- Supported by the company to pursue the Microsoft AZ900 certification.
Artificial Intelligence and Data Research Intern
Pfida
London, United Kingdom
2023.12 - 2024.03
- Worked on a large-scale project to create an AI Chatbot, which helped the business minimise the effort needed to provide better customer service.
- Used various tools, such as Microsoft Excel, to accumulate the most common customer enquiries.
- Data was curated and extracted for the chatbot. Researched whether the Chatbot should be a fine-tuned or a Raw Augmented Generative model.
- Improved customer interactions with sales teams.
Education
Introduction to UI and UX Design Course - IT
Codecademy
London, United Kingdom 2024.03 - 2024.03
3 A-levels - Biology, Chemistry & Mathematics
Sir George Monoux College
London 2021.09 - 2023.06
GCSEs - English, Mathematics and Sciences
Hafs Academy
London 2016.09 - 2021.07
Learn Python 3 course - IT
Codecademy
United Kingdom 2023.10 - 2024.02
Networking/CCNA Course - IT
Cisco Packet Tracer
United Kingdom 2025.11 -
Front End Development Course - IT
Codecademy
United Kingdom 2024.04 - 2024.06
Skills
- Active Directory & Account Management – User provisioning, password resets, OU management, and group administration
- Microsoft 365 & Entra Administration – License management, email account control, and MFA re-registration
- PC & Hardware Support – Troubleshooting, component replacement (HDDs, RAM, batteries), thermal paste application, and full PC builds
- Software Deployment & Imaging – PXE boot deployments, MDT usage, Intune builds, and driver/software updates
- Backup & Storage Management – Veeam familiarity, RAID configurations, and backup report retrieval
- Networking & Infrastructure – Cable management, patching, RJ45 tracing, BIOS configuration, and connectivity troubleshooting
- Ticketing & Documentation – HaloPSA usage for ticket tracking, reporting, and documentation
- Communication & Collaboration – Clear communication, user interaction, and teamwork with colleagues and stakeholders
- Language Skills – English (Proficient), Arabic (Proficient), Bengali (Elementary)
- Problem Solving & Debugging – Analytical approach to diagnosing and resolving technical issues
- Adaptability & Teamwork – Flexible, collaborative, and able to follow structured processes
- Linux & Systems – Creation of bootable Linux USBs and command-line interface usage
- Microsoft Office Suite Proficiency
- Mobile Device Support
- Virtualisation & Cloud Understanding – Knowledge of virtual environments and cloud systems
- IT Infrastructure Knowledge – Broad understanding of systems, networking, and environments
- User Support & Training – Assisting users and delivering basic training where required
- Security Awareness – Cybersecurity principles, risk assessment, and ethical data handling
- System Monitoring & Maintenance – System updates, upgrades, and health monitoring
- Hardware Fault Diagnosis & Repair
- Remote Support – Remote desktop tools and assistance
- Asset & Inventory Management
- Quality Assurance & Application Testing
- Workload Prioritisation & Time Management
- Multitasking Under Pressure
- Strategic IT Planning & Technology Integration
- Resourcefulness in Research & Solutions
- Feedback Reception & Continuous Improvement
- Resilience Under Stress & During System Failures
- Attention to Protocols & Safety Standards
- Customer Service Orientation & Interpersonal Skills
Certification
- Azure Fundamentals (AZ900) 6th May 2025
- CCNA Course with David Bombal In Progress
REFERENCES
Available upon request.
HOBBIES/INTERESTS
My curiosity in IT had started off at a young age, when I took apart a laptop and I viewed all the intricate hardware, which the device was built from. My curiosity only grew more when I was a teen, and I used a language called “Scratch”, which allowed me to manipulate a character with pre-made inputs. Now I am expanding my knowledge by training in Codeacademy, a paid online platform which provides coding courses, while trying to establish my footing in this field., Other than my passion for IT, I enjoy giving back to my community. I do this by volunteering at fundraising events. The last event we hosted was a cookout for our local community, and all proceeds went to charity for the local community.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Portfolio
FEATURED
AZ900 Certification
Timeline
Networking/CCNA Course - IT
Cisco Packet Tracer
2025.11 -
IT Technician Level 3
Beal High School
2025.01 - 2026.04
Junior Developer
Alphanet Solutions Limited
2024.06 - 2024.12
Front End Development Course - IT
Codecademy
2024.04 - 2024.06
Introduction to UI and UX Design Course - IT
Codecademy
2024.03 - 2024.03
Artificial Intelligence and Data Research Intern
Pfida
2023.12 - 2024.03
Learn Python 3 course - IT
Codecademy
2023.10 - 2024.02
3 A-levels - Biology, Chemistry & Mathematics
Sir George Monoux College
2021.09 - 2023.06
GCSEs - English, Mathematics and Sciences
Hafs Academy
2016.09 - 2021.07