Summary
Overview
Work history
Education
Skills
Volunteer Experience
Affiliations
Key Strengths
Timeline
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Uwais Mangera

Blackburn,Lancashire

Summary

Motivated professional with proven customer service expertise and a strong commitment to team collaboration. Demonstrates quick adaptability to new responsibilities while maintaining a focus on detail and effective time management. Seeking to leverage skills in a customer-centric environment to enhance team performance and drive results.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Market Trader

Tommyfield Market
Oldham, Lancashire
2022.06 - 2025.02
  • Set up and operated market stall efficiently.
  • Delivered excellent customer service for repeat patronage.
  • Created a welcoming shopping environment.
  • Cultivated a consistent and loyal customer base.
  • Implemented creative marketing strategies for increased visibility in the market place.
  • Managed over 50 customers per day.

Sales Advisor

Hijab Choice
Nelson, Lancashire
2022.12 - 2024.01
  • Provided tailored customer service, enhancing customer satisfaction and loyalty
  • Built strong relationships with customers, contributing to repeat business
  • Managed restocking and inventory checks to ensure product availability
  • Ensured professional and organised shopfront to create welcoming shopping environment
  • Increased sales through effective negotiation and persuasion techniques.
  • Increased sales by 10%.

Kitchen Porter

Stanley House Hotel & Spa
Lancashire
2021.11 - 2022.08
  • Maintained hygiene standards in busy kitchen environment to ensure food safety.
  • Supported chefs and staff with food preparation and service to enhance meal quality.
  • Managed waste disposal tasks to contribute to smooth kitchen operations.
  • Fostered teamwork by promoting open communication during shifts.
  • Demonstrated strong time management skills while balancing work and personal commitments.

Server/Host

Dipz Donut and Gelato
Blackburn
2021.10 - 2022.05
  • Upheld friendly demeanour whilst managing multiple tables simultaneously.
  • Delivered impeccable service for enhanced dining experiences.
  • Achieved prompt resolution of complaints with diplomatic dispute management.
  • Set tables, ensuring a comfortable environment for customers.

Education

GCSEs - English Literature, English Language, Mathematics, Combined Science, Business, Philosophy & Ethics

Witton Park Academy
Blackburn
2016.01 - 2021.01

NVQ Level 2 - Customer service

Blackburn College
Lancashire
2025.01 - 2025.01

Skills

  • Online sales strategy
  • Customer service expertise
  • Resilience in volatile markets
  • Effective networking
  • Good time management and ability to prioritise
  • Reliable, organised and attentive to detail
  • Team collaboration
  • Quick learner who adapts well to new tasks

Volunteer Experience

Salah Sports Academy, Volunteer Sports Coach, Blackburn,  Support delivery of sports and Islamic education to children aged 5-12, Assist in planning and leading engaging and inclusive training sessions, Collaborate with team members to manage weekly programmes and outreach, Help build positive relationships with children, parents, and community partners, Contribute to a growing initiative focused on discipline, faith, and fitness, 

Affiliations

  • Gym & fitness – staying active, disciplined, and committed to personal improvement
  • Football – teamwork, communication, and working well under pressure
  • Badminton – coordination, focus, and quick decision‑making
  • Padel – collaboration, strategy, and maintaining a positive competitive attitude

Key Strengths

  • Fast learner with the ability to adapt quickly to new environments
  • Strong interpersonal and communication skills when supporting customers and colleagues
  • Able to work independently and stay calm under pressure
  • Reliable and punctual , with a proactive approach to taking on tasks
  • Eager to grow professionally and develop new skills

Timeline

NVQ Level 2 - Customer service

Blackburn College
2025.01 - 2025.01

Sales Advisor

Hijab Choice
2022.12 - 2024.01

Market Trader

Tommyfield Market
2022.06 - 2025.02

Kitchen Porter

Stanley House Hotel & Spa
2021.11 - 2022.08

Server/Host

Dipz Donut and Gelato
2021.10 - 2022.05

GCSEs - English Literature, English Language, Mathematics, Combined Science, Business, Philosophy & Ethics

Witton Park Academy
2016.01 - 2021.01
Uwais Mangera