Usman Zahid
Peterborough
Summary
Results-oriented professional with a proven track record of management in retail and food sector. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
3
3
years of professional experience
Work History
RETAIL SALES ASSOCIATE
BEECH TREE - CLOTHING BRAND
Lahore
01.2022 - 01.2023
- Inspected products for damages and expiry dates before processing refunds.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Managed over 40 customer queries per day.
STAFF MEMBER
CHICKEN TWIST
Lahore
01.2021 - 01.2022
- Warmly greeted customers and proactively reduced wait times.
- Managed more than 50 customers orders per day
- Prepared tables for guests and reset tables between customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Followed health and hygiene standards when handling food and cleaning restaurants.
PICKER & PACKAGER
METRO SHOES
Lahore
09.2019 - 01.2021
- Followed safety guidelines when operating in hazardous environments.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Checked quality of products and packaging to meet high standard.
- Double-checked 200 orders against pick lists to reduce errors and confirm accuracy.
- Safely moved and stored stock to protect company assets.
- Labelled and organised packages for accurate deliveries.
Education
BBA - BBA
LEEDS UNIVERSITY
Lahore /2015 - /2019
Intermediate - Commerce
PUNJAB COLLEGE
Lahore /2012 - /2014
Skills
- Results-orientated
- Accurate money handling
- Cash management
- Safety compliance
- Materials handling and transport
- Performance management
- Schedule management
- Menu memorisation
- Complaint resolution
- Problem-solving
- Customer-focused
Timeline
RETAIL SALES ASSOCIATE
BEECH TREE - CLOTHING BRAND
01.2022 - 01.2023
STAFF MEMBER
CHICKEN TWIST
01.2021 - 01.2022
PICKER & PACKAGER
METRO SHOES
09.2019 - 01.2021
BBA - BBA
LEEDS UNIVERSITY
/2015 - /2019
Intermediate - Commerce
PUNJAB COLLEGE
/2012 - /2014
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