Diana Gainaru
Edgware,Barnet
Summary
Reliable team player committed to achieving impactful results. Skilled at task-prioritisation and methodical problem-solving with eye for detail.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive Sales Assistant with extensive customer rapport-building abilities.
Provides exceptional shopping experience by offering friendly, helpful assistance. Reliable team member focused on driving sales. Shop worker attentive to customer needs and ready for high tempo work. Delivers positive and professional service to people of different backgrounds. Accurate in money handling and payment processing. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
10
10
years of professional experience
Work History
Retail sales associate
Reserved
Brent, Brent
09.2023 - Current
- Actively participated in daily and department meetings, providing insights and recommendations.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Explained product benefits maximising customer engagement while driving sales.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Reduced customer wait times through optimised checkout processes.
- Completed opening and closing procedures each day.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Assisted customers to locate obscure items on shop floor.
Sale Assistant
Zara
LONDON, LONDON
03.2022 - 08.2023
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted special offers and loyalty programme with upselling skills.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Liaised with potential customers to determine needs and provide recommendations.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Promoted sales and special offers for discounts and merchandise options.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Built lasting relationships with clients through customer service interactions.
- Received and processed product returns.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Production Operative
Beamglow Ltd
Saint Ives, Cambridgeshire
01.2022 - 03.2023
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Tested and reported on new product developments.
- Performed cleaning activities across site to maintain safety and compliance.
- Assisting Machine Minder with the smooth running of the machine
- Producing premium quality cartons whilst ensuring high standards are maintained
- Completing paperwork
Production Operative
Linx Printing Technologies
Saint Ives, Cambridgeshire
05.2021 - 12.2021
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Tested and reported on new product developments.
- Performed cleaning activities across site to maintain safety and compliance.
- Used production line equipment such as air power tools, torque drivers and automated punch machines.
- Understood assembly instructions for range of products.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Operated various machinery to produce and store products.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
Assembly Operative
Acushnet Europe Ltd
Saint Ives, Cambridgeshire
04.2019 - 05.2021
- Meticulously assembled parts, creating golf clubs to strict specifications and deadlines.
- Developed improved speed and efficiency to grow productivity levels against targets.
- Followed process and procedure for a variety of assembly tasks ensuring safety and productivity levels are met.
- Inspect parts are correct prior to assembly
- Maintain a safe and clean working environment by complying with procedures, rules and regulations.
- Ensure components are handled with care and check work as per the SOP to ensure high quality standards are met.
Credit Analyst
Unicredit Bank
IASI, IASI
08.2018 - 04.2019
- Minimised accounts receivable collections and reconciled customer billings and statements.
- Developed understanding of financial statements.
- Conducted financial review of customer credit, assessing company financials and initiating credit application reviews.
- Regularly reviewed customer files to ensure sound condition of receivables.
- Controlled credit exposure by providing support, minimising risk and obtaining timely payment.
- Made decisions and recommendations about extending lines of credit to meet requirements.
- Assessed credit risk and analysed financial statements.
- Analysed customer data such as financial statements to determine level of risk involved for extending credit.
- Met with applicants to collect information about personal histories, current loans and income.
- Documented client applications for personal, business and mortgage loans.
- Completed documentation for lines of credit and loans on behalf of customers.
- Prepared documentation on loan repayment feasibility.
- Analysed financial statements to identify client viability and risk.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Evaluated client credit check outcomes to provide complete financial advice.
- Updated client records with successful credit and loan applications.
- Made decisions and recommendations about extending lines of credit to clients.
- Analysed past financial statements and bad loans, aiding future risk assessments.
- Controlled credit exposure by reviewing repayment plans, minimising risk and obtaining timely payment.
Data Entry Operator
EOS KSI
Iasi, IASI
04.2017 - 08.2018
- Oversaw organisation, filing and retrieval of many customer records.
- Compiled and analysed data using Microsoft Excel and Access.
- Verified documents and associated records to catch and resolve discrepancies.
- Created and implemented processes to manage large marketing campaigns.
- Prepared research and statistical reports, synthesising and disseminating information clearly and concisely.
- Designed electronic file systems and maintained electronic and paper files.
- Entered data into Salesforce quickly and accurately.
Waiter
Master Club
Iasi, Iasi
06.2015 - 04.2017
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
Receptionist
Medlife
Iasi, Romania
03.2014 - 05.2015
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Embodied company values through friendly and reliable customer service.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Answered 50-100 telephone calls per day, compiling detailed notes and promptly forwarding as required.
Education
Bachelor of Business Administration - Finance and Banks
University Alexandru Ioan Cuza
Iasi/Romania 10/2015 - 07/2018
Diploma of Higher Education - Mathematics and Computer Science
Colleges 'Mihail Sadoveanu'
Romania 09/2012 - 05/2015
HR and Payroll Diploma - HR and Payroll
New Skills Academy
Warwick, Warwickshire 01/2024 - 03/2024
Skills
- Production line quality control
- Team player
- Work order review
- Self-motivated
- Retail merchandising expertise
- Customer service oriented
- Accurate money handling
- Results-orientated
- Results driven
- Financial records analysis
- Outgoing and enthusiastic
- Merchandising
- Returns
- Just In Time stock control
- Cash management
- B2C sales and service
- Problem-solving
HOBBIES AND INTERESTS
- Cooking
- Photography
- Team sports
- Socialising
- Travel
- Reading
- Dance
Languages
Romanian
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail sales associate
Reserved
09.2023 - Current
Sale Assistant
Zara
03.2022 - 08.2023
Production Operative
Beamglow Ltd
01.2022 - 03.2023
Production Operative
Linx Printing Technologies
05.2021 - 12.2021
Assembly Operative
Acushnet Europe Ltd
04.2019 - 05.2021
Credit Analyst
Unicredit Bank
08.2018 - 04.2019
Data Entry Operator
EOS KSI
04.2017 - 08.2018
Waiter
Master Club
06.2015 - 04.2017
Receptionist
Medlife
03.2014 - 05.2015
Bachelor of Business Administration - Finance and Banks
University Alexandru Ioan Cuza
10/2015 - 07/2018
Diploma of Higher Education - Mathematics and Computer Science
Colleges 'Mihail Sadoveanu'
09/2012 - 05/2015
HR and Payroll Diploma - HR and Payroll
New Skills Academy
01/2024 - 03/2024
Similar Profiles
Aleksandra TupajAleksandra Tupaj
Sales Assistant at ReservedSales Assistant at Reserved
Kristína KajanováKristína Kajanová
Sales Assistant at ReservedSales Assistant at Reserved
Sebestyén PéterSebestyén Péter
Eladó/Sales Assistant at ReservedEladó/Sales Assistant at Reserved