Usman Ali
London,UK
Summary
Energetic Retail Sales Supervisor known for enhancing team performance and ensuring exceptional customer service. Led teams to exceed sales targets and improve store operations through effective staff training and motivation. Focused on creating positive shopping experience that drives repeat business and customer loyalty.
Driven individual with excellent leadership and communication skills, possessing strong background in customer service and team coordination. Demonstrates proficiency in managing inventory and resolving customer issues.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Restaurant manager
Gourmet Foods
lahore, Pakistan
07.2024 - 05.2025
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Managed daily operations for smooth restaurant functioning.
- Increased table turnover rate with efficient floor management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Retail sales supervisor
Gourmet Foods
Lahore, Pakistan
02.2023 - 06.2024
- Improved customer satisfaction by providing excellent service and promptly resolving complaints.
- Managed returns and exchanges efficiently improving customer trust in our return policy.
- Resolved customer complaints, bolstering brand reputation.
- Coordinated staff schedules for efficient store operations. Implemented visual merchandising strategies to improve product visibility.
- Conducted performance evaluations of staff members leading to improved work quality.
- Ensured adherence to company guidelines amongst staff, promoting uniformity in operations across branches.
Education
Master of Business Administration - Business
Minhaj University
Lahore, Pakistan 10.2018 - 01.2023
B.com - Business
Punjab College
Kamoki, Pakistan 04.2016 - 05.2018
Skills
- Product display setup
- Sales target achievement
- Staff scheduling experience
- Cash-handling expertise
- Handling inspections successfully
- Complaint management
Languages
English
Advanced
Timeline
Restaurant manager
Gourmet Foods
07.2024 - 05.2025
Retail sales supervisor
Gourmet Foods
02.2023 - 06.2024
Master of Business Administration - Business
Minhaj University
10.2018 - 01.2023
B.com - Business
Punjab College
04.2016 - 05.2018