Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Usman Ali

London,UK

Summary

Energetic Retail Sales Supervisor known for enhancing team performance and ensuring exceptional customer service. Led teams to exceed sales targets and improve store operations through effective staff training and motivation. Focused on creating positive shopping experience that drives repeat business and customer loyalty.

Driven individual with excellent leadership and communication skills, possessing strong background in customer service and team coordination. Demonstrates proficiency in managing inventory and resolving customer issues.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Restaurant manager

Gourmet Foods
lahore, Pakistan
07.2024 - 05.2025
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Managed daily operations for smooth restaurant functioning.
  • Increased table turnover rate with efficient floor management.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.

Retail sales supervisor

Gourmet Foods
Lahore, Pakistan
02.2023 - 06.2024
  • Improved customer satisfaction by providing excellent service and promptly resolving complaints.
  • Managed returns and exchanges efficiently improving customer trust in our return policy.
  • Resolved customer complaints, bolstering brand reputation.
  • Coordinated staff schedules for efficient store operations. Implemented visual merchandising strategies to improve product visibility.
  • Conducted performance evaluations of staff members leading to improved work quality.
  • Ensured adherence to company guidelines amongst staff, promoting uniformity in operations across branches.

Education

Master of Business Administration - Business

Minhaj University
Lahore, Pakistan
10.2018 - 01.2023

B.com - Business

Punjab College
Kamoki, Pakistan
04.2016 - 05.2018

Skills

  • Product display setup
  • Sales target achievement
  • Staff scheduling experience
  • Cash-handling expertise
  • Handling inspections successfully
  • Complaint management

Languages

English
Advanced

Timeline

Restaurant manager

Gourmet Foods
07.2024 - 05.2025

Retail sales supervisor

Gourmet Foods
02.2023 - 06.2024

Master of Business Administration - Business

Minhaj University
10.2018 - 01.2023

B.com - Business

Punjab College
04.2016 - 05.2018
Usman Ali