Adlen Khairallah
London
Summary
Seasoned professional with focus on retail sales supervision, ensuring customer satisfaction and team cohesion. Skilled in driving sales growth and enhancing store performance through strategic planning and motivational leadership. Committed to fostering positive shopping environment and training staff to excel in customer service.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Cafe manager
Applecart Arts Cafe
London, City of London
2022.04 - 2025.06
- Trained new staff members for improved productivity and efficiency in operations.
- Created rosters based on shifts and business needs for smooth operations.
- Fostered positive teamwork to enhance working environment and improve employee morale.
- Delegated tasks to team members, ensuring timely completion of duties.
- Oversaw daily retail operations, ensuring smooth business proceedings.
- Managed inventory to avoid stock shortages or excesses.
- Upheld high cleanliness standards for optimal dining experience.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
Assistant manager, customer service
MilkBar Soho
London
2018.02 - 2020.03
- Assisted manager in various tasks yielding smoother operations.
- Fostered positive work environment to boost team morale and performance.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ensured high-quality service with attention to detail in all tasks.
- Built strong relationships with regular customers, creating welcoming atmosphere.
Floor Supervisor
Shelter
London , Greater London
2016.03 - 2017.12
- Supervised small team of 8 staff members
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Coordinated staff shifts for optimal coverage during peak hours.
- Liaised between management and staff for better transparency and trust-building.
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Conducted training for better customer service results.
- Managed stock control to reduce wastage and improve efficiency.
- Balanced till at end of day, maintaining accurate records.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
NVQ Level 1 - Sports - Basketball
Ebno Sina
Tunisia 2006.09 - 2009.06
Skills
- Budget setting and control
- Stock management
- Product display setup
- Persuasive selling
- Money handling
- Upselling expertise
- Effective communication with suppliers
- Supply chain understanding
- Supply chain management
- Inventory control software operation
- Positive reinforcement tactics
- Supervisory competence
- Multi-Tasking under pressure
- Sales Leadership
- Employee scheduling
- Staff motivation
Affiliations
- Playing Basketball & Handball
- Hiking
Languages
English
Advanced
Arabic
Native
French
Intermediate
Timeline
Cafe manager
Applecart Arts Cafe
2022.04 - 2025.06
Assistant manager, customer service
MilkBar Soho
2018.02 - 2020.03
Floor Supervisor
Shelter
2016.03 - 2017.12
NVQ Level 1 - Sports - Basketball
Ebno Sina
2006.09 - 2009.06