Summary
Overview
Work history
Education
Skills
Timeline
Generic

Hazel Fairbairn

Glasgow,Lanarkshire

Summary

A dedicated professional with expertise in customer relationship management systems and effective delegation, known for a strong drive for results and exceptional customer focus. Demonstrates comprehensive product knowledge and integration skills, alongside proficiency in brand understanding and visual merchandising. Adept at handling difficult customers, executing promotions and discounts, managing returns and exchanges, cash handling, stock management, and product display setup. Committed to enhancing customer experiences through strategic pricing and markdowns while maintaining seamless operations.

Overview

30
30
years of professional experience
5
5
years of post-secondary education

Work history

Manager/Owner

Kiddiekare
Glasgow, Glasgow City
01.2001 - 06.2021
  • Fostered a positive work environment with regular team-building activities.
  • Optimised resource allocation for increased profits.
  • Cultivated strong relationships with clients to secure repeat business.
  • Identified growth opportunities through comprehensive market research.
  • Developed accurate sales forecasts for improved strategic planning.
  • Led performance reviews, identified areas for improvement.
  • Enforced safety regulations to reduce workplace accidents.
  • Delegated tasks efficiently to maximise productivity.
  • Facilitated staff training, resulting in better customer service.

Sales assistant

Next
Glasgow, Glasgow City
10.2000 - 06.2001
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Trained new staff members, fostering a supportive working environment.
  • Collaborated effectively with team members to meet sales targets.

Branch manager

Adams childrens wear
Glasgow, Glasgow City
08.1991 - 01.2001
  • Developed and implemented strategies for increased customer satisfaction.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Ensured branch met all regulatory requirements for safe operation.
  • Managed daily operations to ensure smooth running of the branch.

Education

SVQ Level 4 - Childcare

Cumbrenauld collage
Cumbernauld, North Lanarkshire
01.2000 - 06.2005

Skills

  • Customer relationship management systems
  • Effective delegation
  • Product knowledge and integration
  • Brand understanding
  • Product display setup
  • Handling difficult customers
  • Promotions and discounts execution
  • Customer focus
  • Drive for results
  • Pricing and markdowns
  • Returns and exchanges management
  • Cash handling
  • Stock management
  • Visual merchandising

Timeline

Manager/Owner

Kiddiekare
01.2001 - 06.2021

Sales assistant

Next
10.2000 - 06.2001

SVQ Level 4 - Childcare

Cumbrenauld collage
01.2000 - 06.2005

Branch manager

Adams childrens wear
08.1991 - 01.2001
Hazel Fairbairn