Hazel Fairbairn
Glasgow,Lanarkshire
Summary
A dedicated professional with expertise in customer relationship management systems and effective delegation, known for a strong drive for results and exceptional customer focus. Demonstrates comprehensive product knowledge and integration skills, alongside proficiency in brand understanding and visual merchandising. Adept at handling difficult customers, executing promotions and discounts, managing returns and exchanges, cash handling, stock management, and product display setup. Committed to enhancing customer experiences through strategic pricing and markdowns while maintaining seamless operations.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Manager/Owner
Kiddiekare
Glasgow, Glasgow City
01.2001 - 06.2021
- Fostered a positive work environment with regular team-building activities.
- Optimised resource allocation for increased profits.
- Cultivated strong relationships with clients to secure repeat business.
- Identified growth opportunities through comprehensive market research.
- Developed accurate sales forecasts for improved strategic planning.
- Led performance reviews, identified areas for improvement.
- Enforced safety regulations to reduce workplace accidents.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
Sales assistant
Next
Glasgow, Glasgow City
10.2000 - 06.2001
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
Branch manager
Adams childrens wear
Glasgow, Glasgow City
08.1991 - 01.2001
- Developed and implemented strategies for increased customer satisfaction.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Ensured branch met all regulatory requirements for safe operation.
- Managed daily operations to ensure smooth running of the branch.
Education
SVQ Level 4 - Childcare
Cumbrenauld collage
Cumbernauld, North Lanarkshire 01.2000 - 06.2005
Skills
- Customer relationship management systems
- Effective delegation
- Product knowledge and integration
- Brand understanding
- Product display setup
- Handling difficult customers
- Promotions and discounts execution
- Customer focus
- Drive for results
- Pricing and markdowns
- Returns and exchanges management
- Cash handling
- Stock management
- Visual merchandising
Timeline
Manager/Owner
Kiddiekare
01.2001 - 06.2021
Sales assistant
Next
10.2000 - 06.2001
SVQ Level 4 - Childcare
Cumbrenauld collage
01.2000 - 06.2005
Branch manager
Adams childrens wear
08.1991 - 01.2001
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