Abbie Brown
Shrewsbury,Shropshire
Summary
Dedicated professional with a strong foundation in customer service and a proven ability to enhance customer experience through effective teamwork and decision making. Demonstrates exceptional skills in time management, cash handling, and maintaining health and safety standards, ensuring efficient operations even under pressure. Committed to upholding cleanliness and hygiene while fostering positive customer engagement, with a keen understanding of food safety protocols. Aspires to leverage these competencies in a dynamic environment that values efficiency and customer satisfaction.
Friendly and approachable, known for excellent communication and interpersonal skills, combined with keen ability to manage time and tasks efficiently. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments. Ready to contribute to creating welcoming and organised atmosphere
Overview
4
4
years of professional experience
Work History
Front of house team member
harvester
Shrewsbury, Shropshire
11.2023 - 01.2025
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Enhanced guest experience with an friendly and helpful attitude.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Practiced healthy and safety measures to comply with regulations.
Receptionist
travelodge
Shrewsbury, Shropshire
06.2023 - 11.2024
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate logs of visitor entries for security purposes.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained flawless records.
deli maid
abbey deli
Shrewsbury, Shropshire
06.2021 - 04.2023
- Swept, mopped and vacuumed floors with spotless results.
- Maintained a high standard of cleanliness by performing daily cleaning tasks.
- Prevented cross-contamination by wearing PPE and thoroughly washing hands, equipment and surfaces.
- Warmly greeted customers and proactively reduced wait times.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout shifts.
- Adhered to food handling and sanitation procedures.
- Totalled bills and accepted cash, card and mobile payments.
- Unpacked and stored fresh deliveries promptly to avoid product spoilage.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
Education
Work Based - Health And Social Care Level 2
Shrewsbury Colleges Group
Shrewsbury06.2022
Skills
- Teamwork
- Cleanliness and hygiene
- Time efficiency
- Positive attitude
- Time-management
- Customer Service
- Customer experience
- Decision making
- Health and safety standards
- Efficient under pressure
- Customer engagement
- Cash handling
- Order taking
- Food safety understanding
Timeline
Front of house team member
harvester
11.2023 - 01.2025
Receptionist
travelodge
06.2023 - 11.2024
deli maid
abbey deli
06.2021 - 04.2023
Work Based - Health And Social Care Level 2
Shrewsbury Colleges Group
Similar Profiles
Paul AgrilloPaul Agrillo
Director of Community & Partnership at HarvesterDirector of Community & Partnership at Harvester
Harriet GableHarriet Gable
Teacher at Vineyard Harvester Christian SchoolTeacher at Vineyard Harvester Christian School
Mikaela QuinteroMikaela Quintero
Part-Time Administrative Assistant at S.P. HarvesterPart-Time Administrative Assistant at S.P. Harvester