URVASHI RAJPUT
London,UK
Summary
Results-driven Executive Support professional with extensive experience in client-facing and administrative roles within banking and premium hospitality sectors. Proven ability to manage complex schedules, correspondence, and communications for senior leadership, ensuring operational efficiency. Recognized for strong organizational skills, attention to detail, and a proactive problem-solving approach. Currently excelling in a high-profile hospitality environment while pursuing an Executive Assistant position to provide strategic support to executive leadership.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work history
Waitress
Arado Restaurant – Meliá White House Hotel
London, UK
07.2025 - 02.2026
- Deliver high-quality service to guests in a luxury hospitality environment, ensuring professionalism and discretion at all times.
- Act as a first point of contact for guests, managing requests, queries, and complaints efficiently.
- Coordinate with kitchen and management teams to ensure smooth service operations.
- Maintain accurate records of orders and payments while handling cash and POS systems.
- Demonstrate strong communication, attention to detail, and time management during peak service hours.
- Current Role
Service Delivery Manager / Relationship Manager
IndusInd Bank
Ahmedabad
08.2024 - 04.2025
- Managed client relationships and supported senior management with service delivery coordination.
- Prepared reports, monitored service performance, and ensured timely resolution of customer issues.
- Coordinated across departments to improve workflow efficiency and customer satisfaction.
- Maintained accurate documentation and ensured compliance with banking procedures.
Relationship Manager
Bajaj Allianz
Ahmedabad
08.2023 - 04.2024
- Supported clients with documentation, policy coordination, and follow-ups.
- Maintained professional relationships with internal teams and external stakeholders.
- Assisted in preparing reports and client information for management review.
- Delivered high standards of communication and client service.
Sales Officer
HDFC Bank
Ahmedabad
08.2021 - 08.2023
- Managed customer onboarding, KYC documentation, and compliance processes.
- Prepared sales, performance, and customer service reports.
- Supported branch operations and assisted senior staff with administrative tasks.
- Recognized for outstanding customer service and cross-selling performance.
Education
Bachelor of Commerce - Commerce
Babasaheb Bhimrao Ambedkar Bihar University
IndiaHigher Secondary Certificate - Commerce
Gujarat Board
Ahmedabad, IndiaSkills
- Diary coordination
- Minute documentation
- Correspondence organization
- Relationship development
- Logistics planning and coordination
- Microsoft Office proficiency Data analysis and visualization Effective presentations Written communication
- Reporting standards
- Sensitive information processing
- Exceptional customer support
- Efficient time allocation
Key Responsibilities
- Managed CEO’s diary, meetings, and appointments.
- Coordinated meetings, prepared agendas, minutes, and tracked action points.
- Handled travel arrangements including flights, hotels, visas, and logistics.
- Managed emails, correspondence, and acted as first point of contact.
- Prepared reports, presentations, and business documentation.
- Maintained filing systems and supported office administration.
- Liaised with internal teams and external stakeholders on behalf of the CEO.
- Supported projects and ensured smooth day-to-day office operations.
LANGUAGES
English (Fluent)
Hindi (Fluent)
Gujarati (Fluent)
CERTIFICATIONS & AWARDS
Best Customer Service Award, Top Seller Certification, Top Cross-Selling Performer
Hobbies
Reading
Traveling
Photography
PERSONAL DETAILS
- Nationality: Indian
- Date of Birth: 27 Nov 1997
Timeline
Waitress
Arado Restaurant – Meliá White House Hotel
07.2025 - 02.2026
Service Delivery Manager / Relationship Manager
IndusInd Bank
08.2024 - 04.2025
Relationship Manager
Bajaj Allianz
08.2023 - 04.2024
Sales Officer
HDFC Bank
08.2021 - 08.2023
Higher Secondary Certificate - Commerce
Gujarat Board
Bachelor of Commerce - Commerce
Babasaheb Bhimrao Ambedkar Bihar University