Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Samantha Rees

Henley-on-Thames

Summary

Adaptable and organised administrative professional with background in office management, event coordination and diary scheduling. Knowledgeable and hardworking communicator who provides excellent customer service. Works hard to keep the office running smoothly. Nominated for the community champions customer service of the year award during last employment.

Overview

27
27
years of professional experience

Work history

Office manager

CHAPS
Henley on Thames , Oxfordshire
06.2023 - 07.2025
  • Implemented new filing systems, improving data retrieval efficiency.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Managed supplier relationships to secure best pricing and service delivery.
  • Streamlined invoice processing procedures for smoother financial operations.
  • Resolved employee conflicts with tactful mediation strategies.
  • Coordinated facility maintenance, providing a safe and comfortable work environment.
  • Facilitated staff training sessions to enhance productivity and job satisfaction.
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Negotiated contracts with vendors, ensuring cost-effective services and supplies.
  • Liaised with IT department to rectify technical issues promptly.
  • Maintained company records in compliance with legal requirements.
  • Tracked inventory levels of office supplies, preventing stock shortages.
  • Improved office efficiency by streamlining administrative procedures.
  • Coordinated team meetings for effective communication and project alignment.
  • Updated office policies to reflect changing business needs and regulations.
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and financial data with strong eye for detail.
  • Processed invoices and purchase orders with high attention to detail.
  • Managed database to maintain updated records and accuracy.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
  • Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Scheduled staff and delegated assignments to adequately cover operational and project requirements.
  • Input current metrics into tracking documents and spreadsheets and prepared reports.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.

Logistics shift manager

Argos
Reading
03.2022 - 06.2023
  • Engage and motivate a team of 20-30 colleagues on shift, I rotate between managing the transport team to get the stock into vans and briefing drivers, and managing the warehouse team to pick throughout the day
  • Make effective decisions, prioritising workload and activities whilst keeping my team engaged with a focus on customer service
  • Make effective recruitment decisions of LFC Operatives and Customer Delivery Drivers
  • React at pace with regular deliveries and fast-track vans departing throughout the day
  • Shift management and Rotas
  • Performance reviews
  • Disciplinary’s
  • Colleague well being
  • Vehicles health and safety and van standards
  • Exceeding all Kpi’s inline with company policies
  • Management of fleet vehicles
  • Coordinated with other departments for seamless operation of logistics tasks.
  • Collaborated with suppliers for timely procurement of necessary goods and materials.
  • Liaised with sales teams to understand demand forecasts and ensure adequate supply chain management.
  • Developed constructive relationships with key stakeholders such as vendors and transport providers.
  • Enhanced customer satisfaction with prompt and accurate delivery scheduling.
  • Scheduled staff rosters effectively, guaranteeing smooth running of daily operations.
  • Implemented cost-saving measures to optimise resource usage in logistics operations.
  • Led team meetings to enhance communication and productivity.
  • Oversaw transportation arrangements, ensuring on-time deliveries and reducing delays.
  • Diagnosed operational issues promptly, implementing corrective actions swiftly.
  • Upheld health and safety regulations within the warehouse, minimising accidents.
  • Conducted regular performance evaluations for team members, identifying areas for improvement whilst encouraging growth and development.
  • Trained new team members on company policies and logistic procedures, improving overall performance.

Delivery driver

Argos
Reading
02.2021 - 03.2022
  • Check warehouse team have picked and packaged all items for home delivery and stores
  • Download manifests and allocate routes to drivers
  • Load van with parcels
  • Deliver upto 30 drops per shift to residential and commercial properties
  • Use an Epod to scan and track
  • Train new drivers and accompany them in first deliveries
  • Rep for women in logistics
  • Rep for wellbeing in the workplace
  • Provided excellent customer service, enhancing company reputation.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Partook in training sessions regularly improving knowledge of safety protocols and procedures.
  • Completed emergency deliveries successfully despite challenging conditions.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Completed deliveries with smile and patient, personalised service.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Freelance Equestrian

Self employed
Henley-on-Thames
04.2010 - 01.2021
  • Ride horses at home and competitions
  • Liaise with owners to establish a schedule to suit them and their horses
  • Consistently performed and met my short and long term targets
  • Rode and captained a team competing for England

House manager

Henley Housekeepers
Henley-on-Thames
04.2000 - 03.2010
  • Manage a team of upto 20 housekeepers
  • Make effective recruitment decisions to find the best housekeepers
  • Liaise with clients and understand their needs and requirements
  • Handled customer complaints with empathy and composure
  • Maintaining and organising the company filing system
  • Answering incoming calls, responded to emails, and spoke with clients face to face
  • Typing all necessary documents and correspondence as required
  • Trained, coached, and supervised new staff members

Nanny

HNW Family
Henley-on-Thames
09.1998 - 02.2000
  • Served as a full-time nanny to 3 beautiful and happy boys
  • School pick up and drop off
  • Cooked delicious and nutritious meals for the children
  • Transported children to and from after school clubs and sports practice
  • Scheduled fun and educational activities for the children 4-5 times per week

Education

10 GCSEs - grade B - D, including Maths and English

Gillotts School
09.1990 - 5 1995

BA (Hons) -

Chiltern Nursery Training College
Reading
09.1995 - 6 1998

Skills

  • Team player
  • Prioritise workload
  • Excellent communication
  • Leadership
  • Time management
  • Problem solving
  • Organisational proficiency
  • Executive support experience
  • Process improvement awareness
  • Strategic planning support
  • Microsoft office suite proficiency
  • Customer relationship management software
  • Spreadsheet creation and maintenance
  • Minutes writing
  • Discretion handling
  • Recruitment assistance
  • Filing system organisation
  • Travel coordination
  • Diary management
  • Financial record-keeping
  • Travel arrangements
  • Event planning
  • Professionalism
  • Report-writing
  • Social media management
  • Training and Development
  • Event coordination
  • Diary coordination
  • Document control
  • Empathetic listening
  • Social media scheduling
  • Workflow optimisation
  • Telecommunication etiquette
  • Health and Safety Compliance
  • Customer Service
  • Invoice processing
  • Business administration
  • Data Entry
  • Excel proficiency
  • Microsoft Office
  • Budget management
  • Positive attitude
  • Customer service orientation

Personal Information

Hobbies: I am a keen amateur Dressage rider, I compete regularly at national competitions, as an individual and as part of a team.

Timeline

Office manager

CHAPS
06.2023 - 07.2025

Logistics shift manager

Argos
03.2022 - 06.2023

Delivery driver

Argos
02.2021 - 03.2022

Freelance Equestrian

Self employed
04.2010 - 01.2021

House manager

Henley Housekeepers
04.2000 - 03.2010

Nanny

HNW Family
09.1998 - 02.2000

BA (Hons) -

Chiltern Nursery Training College
09.1995 - 6 1998

10 GCSEs - grade B - D, including Maths and English

Gillotts School
09.1990 - 5 1995

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Samantha Rees