UMMAH SHAFI
London,United Kingdom
Summary
Dedicated healthcare and administrative professional with proven experience in supporting clinical teams and managing operations in regulated environments. Currently serving as a healthcare assistant, providing patient-facing and administrative support while ensuring compliance with confidentiality and NHS information governance standards. Skilled in managing electronic records, coordinating appointments, and maintaining databases to enhance service delivery in fast-paced settings.
Overview
4
4
years of professional experience
2037
2037
years of post-secondary education
Work history
Health Care Assistant
Integrated Healthcare Professional Ltd.
London, United Kingdom
2025.11 - 2026.03
- Assist clinicians during diagnostic examinations and clinical procedures, acting as a chaperone in accordance with Trust policy and patient preference.
- Prepare patients for appointments by clearly explaining procedures, responding to questions, and offering reassurance to reduce anxiety and promote a positive patient experience.
- Deliver high-quality, compassionate care while maintaining a safe, clean, and well-organised clinical environment in line with infection prevention and control standards.
- Ensure patient dignity, privacy, confidentiality, and individual needs are respected at all times, demonstrating a person centred approach to care.
- Provide effective clerical and administrative support, including accurate entry of patient information onto electronic systems, maintaining data quality and confidentiality.
- Adhere to NHS policies, procedures, and professional standards, ensuring attention to detail and compliance with information governance requirements.
- Work collaboratively as part of the multidisciplinary team to support the efficient running of clinics and delivery of high-quality patient care.
Accounts, HR & Admin Assistant
M N Accountancy & Co.
London
2025.09 - 2026.03
- Assist with the recruitment and onboarding processes, including publishing job ads, scheduling interviews, conducting pre-employment checks (e.g., right to work, DBS), and preparing offer letters.
- Maintain accurate physical and digital personnel records, including employment contracts, leave requests (holiday/sickness), and training records, ensuring compliance with GDPR and labour laws.
- Assist the Payroll Manager with the monthly payroll process, ensuring all changes (starters, leavers, contractual amendments, overtime, etc.) are accurately processed and deadlines are met.
- Assist with data entry, processing, and recording of financial transactions in the accounting software (e.g., QuickBooks, Xero, Sage). Support bank reconciliations and assist in the preparation of monthly financial reports.
- Manage general office duties, including answering phones, handling correspondence (emails/post), and maintaining an organised office environment.
- Coordinate and schedule internal and external meetings, appointments, and travel arrangements, including preparing itineraries and setting up meeting rooms.
Sales Assistant
KFC (Tahir Group)
London
2024.11 - 2025.09
- Delivered excellent customer service in a fast-paced environment, ensuring a positive dining experience for all customers.
- Prepared and served food according to KFC quality standards, ensuring accuracy and speed during peak hours.
- Followed food safety, hygiene, and health & safety regulations at all times to maintain a clean and safe work environment.
- Operated cash registers, processed payments, and handled transactions accurately.
- Maintained cleanliness of kitchen, dining, and service areas, including equipment and workstations.
- Worked effectively as part of a team to meet service targets and improve operational efficiency.
- Assisted with stock handling, restocking, and inventory rotation to ensure product freshness.
- Responded to customer inquiries and resolved issues promptly and professionally.
Administrative Manager
Robert Bosch Bangladesh Limited
Dhaka
2022.07 - 2024.09
- Managed the end-to-end recruitment and selection process, including drafting comprehensive job descriptions, posting job advertisements, screening resumes, and shortlisting candidates.
- Maintained employee records, attendance, and personnel files in line with company policy and data protection requirements.
- Ensured strict compliance with local employment laws and regulations (e.g., data protection, health and safety), maintaining accurate HR records and databases (HRIS).
- Administered compensation, benefits, and retirement plans, coordinating with the finance department to ensure accurate payroll processing.
- Supervised daily administrative operations to maintain an efficient and well-organized office environment.
Education
CIPD Level 3 Certificate - People Practice - Human Resource Management
DPG
London, United KingdomMaster of Public Administration -
University of The West of Scotland
London, ENG 2024.10 - 2025.09
Master of Business Administration -
BRAC University
Dhaka, Bangladesh 2019.12 - 2021.12
Post Graduate Diploma - Human Resource Management
United International University
Dhaka, Bangladesh 2021.01 - 2021.12
Bachelor of Business Studies -
University of Dhaka
Dhaka, Bangladesh 2014.12 - 2018.12
Foundation in Accountancy (FIA) - Association of Chartered Certified Accountants
LCBS Dhaka
Dhaka, Bangladesh 2013.06 - 2016.01
Skills
- Excellent Communication Skills
- Appointment & Referral Coordination
- Database & Record Management
- Confidential Data Handling
- Electronic Patient Record Systems
- Safeguarding Awarenes
- Strong IT Literacy
- Ability to Prioritise Workload
- Professional Boundaries & Discretion
- Multidisciplinary Team Collaboration
- Excellent written Skills
- Problem-Solving Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Conflict Resolution
- Critical Thinking
- Can-do Attitude
- Adaptability
Languages
English
Bangla
Urdu
Hindi
References
Available upon request.
Timeline
Health Care Assistant
Integrated Healthcare Professional Ltd.
2025.11 - 2026.03
Accounts, HR & Admin Assistant
M N Accountancy & Co.
2025.09 - 2026.03
Sales Assistant
KFC (Tahir Group)
2024.11 - 2025.09
Master of Public Administration -
University of The West of Scotland
2024.10 - 2025.09
Administrative Manager
Robert Bosch Bangladesh Limited
2022.07 - 2024.09
Post Graduate Diploma - Human Resource Management
United International University
2021.01 - 2021.12
Master of Business Administration -
BRAC University
2019.12 - 2021.12
Bachelor of Business Studies -
University of Dhaka
2014.12 - 2018.12
2013.06 - 2016.01
Foundation in Accountancy (FIA) - Association of Chartered Certified Accountants
LCBS Dhaka
CIPD Level 3 Certificate - People Practice - Human Resource Management
DPG