Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Tamsila Kouser

Stoke-on-Trent,Staffordshire

Summary

A confident and efficient worker with great computer skills, reliable, responsive, accurate and comfortable working to tight deadlines within a fast-paced environment. Also, highly resourceful, flexible, innovative and enthusiastic individual who possesses a considerable amount of knowledge regarding administration procedures. A quick learner who can absorb new ideas. I am looking for a career development opportunity with a company that will allow me to develop my skills and potential. I am willing to undertake additional training to complement any existing skills. A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Health Care Assistant

AMG Nursing and Care Services
Stoke-on-Trent, Crewe
04.2020 - Current
  • I work for Amg as a health care assistant in the community I assist with hospital discharges and assist with patients who have been discharged into their home
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Worked closely with nurses to maintain high levels of communication.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • I deal with medication personal care and other household tasks.
  • I am caring and compassionate

Senior Care Assistant

Big Healthcare
Stoke-on-Trent, Hanley
04.2019 - 04.2020
  • This was a domiciliary care in the community based role which involved admin work when required
  • My day would consist of providing care to vulnerable adults and assisting them to be as independent and safe in their own homes as possible
  • The office based role consisted of helping management staff with admin work and auditing paperwork
  • Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Submitted reports to manager regarding status of client.
  • Organised activities and exercises to promote physical and mental well-being.
  • Monitored client health conditions and reported immediate issues to manager.
  • Accompanied client to medical or dental appointments, grocery and errands.

Virtual Assistant

Emily Rains
Stoke On Trent , Staffordshire
04.2018 - 07.2019
  • Acted as main contact for internal and external clients.
  • Ordered office supplies and researched new deals and suppliers.
  • Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
  • Assisted managers in compiling and organising materials for meetings.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Made travel arrangements and booked accommodation for staff members.
  • Kept and maintained accurate filing system for preservation of office information.
  • Screened phone calls and routed callers to appropriate parties.
  • Researched, analysed and summarised data for research.
  • Prepared, reviewed and submitted team expense reports.
  • Typed and proofread documents produced by other staff members.

Receptionist/Admin Assistant/Carer

Community Care Worker Limited
Stoke-on-Trent, STOKE ON TRENT, Hanley
05.2017 - 06.2018
  • I would on a daily basis carry out large volumes of filing while retaining a good level of accuracy also maintain and effective admin system, making sure all information was easily located, offering a warm and friendly welcome to all visitors, sorting and distributing post, whilst ensuring all staff members received the full support they require, making sure rotas were ready to collect on a weekly basis and helping out with any care in the community.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Reduced waiting times through effective time and resource management.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

Health Care Assistant

GUARDIAN CARE
Trentham, LONGTON, STOKE
02.2015 - 05.2017
  • I provided care for the service users under the guidance and supervision of the Home Manager, trained nursing staff and senior care assistants; and to undertake other activities to assist in the running of the
  • Home as required
  • The types of duties I was required to do were washing and dressing clients, assisting them to eat independently, helping the clients to mobilising around the unit and to generally assist the patients as comfortably as possible while allowing them to have the choice and freedom.

Shop Assistant

News Shop Newsagents
Stoke-on-Trent
04.2009 - 09.2014
  • The position involved a number of responsibilities such as dealing with customers always making sure they were satisfied when they came into the shop, arranging and dealing with appointments, making sure the phone was always answered in a timely manner, making sure the shop floor was clean and tidy, dealing with complaints and corresponding to them
  • I gained a number of skills whilst working there such as people skills, communication skills and mostly being able to work as a team and independently.

Education

IT - COMPUTING

Open University
Milton Keynes
04/2022 -

NVQ Level 2 - Maths

essential training
stoke on trent
04/2017 - 09/2018

NVQ Level 2 - English

Essential training
stoke on trent
04/2017 - 10/2018

NVQ Level 2 - Business studies

babcock training
05/2015 - 05/2017

Skills

  • Additional Information
  • SKILLS
  • Excellent communication skills
  • Proven team working skills
  • Customer service skills
  • Strong organizational, administrate and analytic skills
  • Excellent spelling, proofreading and computer skills
  • Ability to maintain confidentiality
  • Ability to multitask
  • Exceptional communicator
  • Compassionate care giver
  • Organisational standards
  • Lead management
  • Customer care
  • Data confidentiality
  • Instant messaging
  • LiveAgent
  • Payment processing
  • Record maintenance
  • Training programmes
  • Office 365 usage
  • Microsoft Office Suite

Certification

RECEPTIONIST (2 years) CUSTOMER SERVICE (8 years) EXCELLENT COMMUNICATION SKILLS (5 years) PROOFREADING (6 years) RETAIL SALES (8 years) Health Care Personal Care Home Health

Timeline

Health Care Assistant

AMG Nursing and Care Services
04.2020 - Current

Senior Care Assistant

Big Healthcare
04.2019 - 04.2020

Virtual Assistant

Emily Rains
04.2018 - 07.2019

Receptionist/Admin Assistant/Carer

Community Care Worker Limited
05.2017 - 06.2018

Health Care Assistant

GUARDIAN CARE
02.2015 - 05.2017

Shop Assistant

News Shop Newsagents
04.2009 - 09.2014

IT - COMPUTING

Open University
04/2022 -

NVQ Level 2 - Maths

essential training
04/2017 - 09/2018

NVQ Level 2 - English

Essential training
04/2017 - 10/2018

NVQ Level 2 - Business studies

babcock training
05/2015 - 05/2017

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Tamsila Kouser