Umair Riaz
Leicester,Leicestershire
Summary
Crisis management specialist with extensive charity work experience in team leadership and problem-solving. Managed security and guided attendees during voluntary work at Islamic Relief. Developed donor relationships and coordinated volunteer teams at One Nation, ensuring high customer service standards. Utilises strong communication and risk assessment skills to enhance community engagement initiatives.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Voluntary work in Charity events.
Islamic Relief
Leicester, Leicestershire
02.2026 - 03.2026
- Addressed attendee concerns and questions effectively, establishing trust and reliability as a point of contact.
- Supported security team by guiding attendees to designated areas, preventing potential issues., Guided attendees to their designated areas, preventing potential issues from arising.
- Demonstrated problem-solving skills by remaining calm under pressure during escalating situations.
Charity Worker
One Nation
Leicester, Leicestershire
05.2025 - 05.2025
- Cultivated relationships with donors and volunteers, delivering regular updates and expressing gratitude for their contributions to enhance engagement.
- Led volunteer teams during peak times, delegating tasks for smooth operation.
- Delivered exceptional customer service by adhering to current retail guidelines and best practices to support a positive shopping experience.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Conducted routine cleaning of surfaces and displays to maintain shop cleanliness and ensure a welcoming environment for visitors.
Education
GCSEs - Engineering
Madani Boys school
Leicester 2025 - 2026
GCSEs - Math
Madani Boys school
Leicester 2025 - 2026
GCSEs - Science
Madani Boys school
Leicester 2025 - 2026
GCSEs - RE
Madani Boys school
Leicester 2025 - 2026
GCSEs - Sport studies
Madani Boys school
Leicester 2025 - 2026
Skills
- Volunteer coordination
- Team leadership
- Crisis management
- Problem-solving
- Client support
- Relationship management
- Communication skills
- Public speaking
- Risk assessment
- Inventory management
- Calm under pressure
- Active listening
- Leadership
- Team building
- Willingness to learn
Languages
English
Proficient
C2
Urdu
Intermediate
B1
Interests
- I am greatly Into cars as it has been an passion of mine
- I love meeting new people, learning and getting to know others
Timeline
Voluntary work in Charity events.
Islamic Relief
02.2026 - 03.2026
Charity Worker
One Nation
05.2025 - 05.2025
GCSEs - Sport studies
Madani Boys school
2025 - 2026
GCSEs - RE
Madani Boys school
2025 - 2026
GCSEs - Science
Madani Boys school
2025 - 2026
GCSEs - Math
Madani Boys school
2025 - 2026
GCSEs - Engineering
Madani Boys school
2025 - 2026