Uddish Borpuzari
Leeds
Summary
Dedicated and customer-focused professional with over 5 years of experience in customer service, retail, and operational support roles. Proven expertise in addressing customer needs, resolving issues, and delivering excellent service to ensure satisfaction and loyalty. Completed MSc in Sports Events Management at Leeds Beckett University. Adaptable, detail-oriented, and skilled in fostering positive customer relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work history
Online Trading Assistant
Sainsbury's
Leeds
2024.11 - 2025.10
- Provided exceptional customer service by promptly addressing customer inquiries and resolving complaints to enhance satisfaction and loyalty.
- Efficiently operated point-of-sale systems, ensuring accurate cash and card transactions during peak hours.
- Coordinated with team members to maintain a clean, organized, and welcoming dining environment.
- Promoted new products and offers, effectively upselling to increase sales and drive revenue.
- Monitored inventory levels for front-end operations and communicated needs to ensure uninterrupted service.
- Adhered to health, safety, and hygiene regulations to maintain a safe and compliant work environment.
Process Associate
IGT Solutions
Gurugram, Haryana
2023.04 - 2024.09
- Delivered exceptional customer service by addressing inquiries and resolving client issues in a timely and professional manner.
- Handled a high volume of customer complaints, ensuring quick resolution to improve client satisfaction.
- Maintained accurate records and documentation to support internal processes and compliance.
- Assisted with inventory management, streamlining day-to-day operations to meet organizational goals.
- Collaborated with cross-functional teams to meet deadlines and optimize workflow efficiency.
- Demonstrated strong attention to detail while managing multiple tasks under pressure.
Education
MSC - Sports Events Management
Leeds Beckett University
Leeds 09/2024 - 09/2025
Bachelor of Business Administration -
Amity University Online
06/2019 - 06/2021
Skills
- Customer Service Excellence
- Communication and Interpersonal Skills
- Point-of-Sale (POS) Systems
- Retail and Sales Support
- Problem-Solving
- Team Collaboration
- Multitasking
- Inventory Management
- Adaptability
- Food Preparation and Hygiene
- Technical Skills - Proficient in MS Office
- Energetic selling approach
- Time Management
- English Proficient (C2)
- Hindi Proficient (C2)
- Punjabi Proficient (C2)
EXPERIENCE
Life Charm, Retail Sales Volunteer, Leeds, United Kingdom, 2024-11, Present, Assisted customers with product inquiries, offering tailored recommendations to enhance their shopping experience., Developed strong interpersonal and communication skills by engaging with diverse customer groups., Managed stock replenishment and ensured an organized and visually appealing store layout to attract customers., Supported marketing initiatives by promoting products and fundraising campaigns effectively., Enhanced teamwork and organizational skills by collaborating with staff to meet sales and fundraising targets., Maintained attention to detail while processing transactions and updating inventory records.
ADDITIONAL INFORMATION
- Work Eligibility: Authorized to work in the UK (Student Visa)
- Driver's License: Valid for cars in the UK
Timeline
Online Trading Assistant
Sainsbury's
2024.11 - 2025.10
Process Associate
IGT Solutions
2023.04 - 2024.09
MSC - Sports Events Management
Leeds Beckett University
09/2024 - 09/2025
Bachelor of Business Administration -
Amity University Online
06/2019 - 06/2021