Summary
Overview
Work History
Education
Skills
Languages
Custom
Personal Information
Affiliations
Timeline
Generic
Opinder Singh Ahuja

Opinder Singh Ahuja

Stanmore,Harrow

Summary

Detail-oriented professional with expertise in Microsoft Office Suite, CRM systems, and retail software usage. Skilled in internet research, fault finding in products, and navigating Windows operating systems to deliver efficient solutions. Demonstrates exceptional time management and customer service excellence, ensuring high-quality outcomes in client-focused environments.

Overview

19
19
years of professional experience

Work History

Store Assistant (Trading/ Customer Service)

Sainsbury's Supermarkets Ltd.
Harrow, London
10.2023 - 02.2025
  • Ensure compliance with all Food & Beverage policies, standards and procedures by training, supervising, follow-up, and hands on management
  • Handling customer complaints or concerns
  • Ensuring systems, procedures, and methodologies
  • To report any maintenance issues to relevant department and ensure all equipment is used properly
  • Promoting and marketing the business
  • Overseeing stock levels and ordering supplies
  • Planograms, Merchandising

Operation Manager/acquisition Manager (Fiber Lead)

Reliance Jio Infocom Ltd.
Jammu, India
02.2023 - 09.2023
  • Monitoring service levels to ensure team accomplish business goals
  • Support the Operational Strategic plan in order to Process enhancements
  • Resolving escalated customer specific service desk issues and improving service
  • Design and deliver initiatives across the sites to improve operational performance
  • Support the co-ordination of events and/or marketing campaigns
  • Provide assistance to other team members in completing ongoing project tasks
  • Monitoring departmental issues and implementing corrective action
  • Work closely with other support teams, including HR, Finance, Health and Safety, and Security
  • Drive Home Connect team to ensure Installation of Broadband (Fiber) within SLA

Area Manager (Business development Manager)

Bharti Airtel
Chandigarh, India
10.2015 - 12.2022
  • Taking care for Customer Service part of DTH, Broadband and surveillance in Chandigarh
  • Customer Obsession - Is sensitive and dedicated towards needs & expectations of customers, and is consistently willing to go above and beyond for the customer
  • Manage and drive velocity within the sales pipelines
  • Execution Excellence - translates initiatives into actions, creates accountability, ensures skills and readiness, defines and adheres to Processes, Strive for excellence
  • Delivering Sales focused projects and tools to better enable the sales team Reporting gaps in forecast and ensuring that there is sufficient lead volume to mitigate these
  • Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
  • Document best practice through production of Standard Operating Procedure (SOP) to strive for Sales Excellence

Service Trainer

Idea Cellular
06.2015 - 09.2015
  • Training given to Front Desk Executives who handle customer dealing at My Idea
  • Do Audits and feedback at My Idea Stores
  • Support to Sales Team
  • Updated Information given to all Departments related to new product launched in idea
  • Maintain highest Mystery Audit score across all zones

Store Manager (Customer Service)

Aircel Ltd
Amritsar, India
08.2010 - 05.2015
  • Troubleshooting of customer service (Handset Net Settings, Balance deduction, Billing Issue etc.)
  • Maintain more than 90% of Internal Audit (ROG Score)
  • Handling All On boarding work
  • Delivering agreed KPI’s
  • Stock ordering, Merchandising
  • Visit to Sales Chanel Partners to resolve their Issues related to Customer Services
  • Support to All sales Chanel Partners and resolve the issues in market
  • Resolved Nodal Complaints within given TAT

Floor Manager(Operation)

Kochar InfoTech Pvt. Ltd.
Amritsar, India
05.2006 - 07.2010
  • Trained the NHT batches to handle the queries, request and complaint calls for Technical service
  • Ensure Employee compliance with company standards
  • Do the Dipstick for agents regarding new update
  • Support new hire on-boarding and training
  • Responsible for solving all the queries regarding GPRS services within the Defined TAT
  • Did Regular Follow up for the cases needed special attention
  • Delivering agreed KPI’s

Education

MBA - Marketing and HR

Lovely Professional University
Jalandhar

PGDBM -

GNDU
Amritsar
06.2011

B. Com -

GNDU
Amritsar
04.2010

Skills

  • Microsoft Office Suite
  • CRM systems
  • Internet research
  • Windows operating systems
  • Fault finding in products
  • Retail software usage
  • Time management
  • Customer service excellence

Languages

English
Hindi
Punjabi
Gujarati

Custom

  • Travelling
  • Reading Books
  • Playing Games

Personal Information

  • Date of birth: 10/12/88
  • Marital status: Married

Affiliations

  • Gaming, Yoga, Music

Timeline

Store Assistant (Trading/ Customer Service)

Sainsbury's Supermarkets Ltd.
10.2023 - 02.2025

Operation Manager/acquisition Manager (Fiber Lead)

Reliance Jio Infocom Ltd.
02.2023 - 09.2023

Area Manager (Business development Manager)

Bharti Airtel
10.2015 - 12.2022

Service Trainer

Idea Cellular
06.2015 - 09.2015

Store Manager (Customer Service)

Aircel Ltd
08.2010 - 05.2015

Floor Manager(Operation)

Kochar InfoTech Pvt. Ltd.
05.2006 - 07.2010

MBA - Marketing and HR

Lovely Professional University

PGDBM -

GNDU

B. Com -

GNDU

Similar Profiles

CREATE PROFILE
Opinder Singh Ahuja