Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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James Dalton

CHEDDAR,Somrset

Summary

Results-driven professional with a strong focus on customer service excellence and client relationship building. Demonstrates exceptional time management, risk management, and conflict resolution skills. Known for resilience under pressure and a can-do attitude towards learning new skills. Committed to achieving outstanding results and continuously motivated by new challenges.

Overview

7
7
years of professional experience

Work History

Trading assistant

Sainsburys
Cheddar, Somerset
11.2020 - 12.2024
  • Effectively replenished the shop floor with fresh stock
  • Unloaded deliveries efficiently
  • Resolved customer queries and issues efficiently
  • Monitored chilled aisles for out-of-date or soon-to-expire products
  • Checked inventory on stock and would add/remove stock if applicable
  • Ensured store security without manager
  • Worked standard 30 hours weekly with frequent overtime shifts
  • Streamlined communication channels, fostering a more efficient working environment.
  • Held responsibility for store keys
  • Exploring new experiences after role as trading assistant

Shop Floor Manager

Sainsburys
Cheddar, Somerset
11.2022 - 03.2023
  • Managed customer complaints and resolutions over 10-hour shifts
  • Restocked shop floor with correct inventory
  • Assisted third-party stock control team with comprehensive store stock check
  • Collaborated with police to retrieve CCTV footage after overnight break-in
  • Acted as note taker for disciplinary meeting
  • Tested fire alarms and ensured colleagues were aware of fire safety precautions
  • Handled multiple types of documentation, such as daily waste management forms
  • Resolved in-store conflicts through maintaining a collected and calm attitude
  • Adapted to varying shift patterns including early mornings and late nights
  • Oversaw shop floor operations during 40-hour minimum work week

Cattery assistant

Countryside Cattery
Wedmore, Somerset
03.2018 - 09.2018
  • Maintained hygiene by steaming, mopping, and hoovering 30 cat enclosures in 3 hours
  • Worked as cattery assistant during summer 2018 for life experience and earnings
  • Took a career break to focus on academic studies


Education

A-Levels - Photography

The Kings of Wessex Academy
Cheddar

Cambridge Technical Diploma - Digital media

The Kings of Wessex Academy
Cheddar

GCSEs - English Language

The Kings of Wessex Academy
Cheddar

GCSEs - English literature

The Kings of Wessex Academy
Cheddar

GCSEs - Maths

The Kings of Wessex Academy
Cheddar

GCSEs - History

The Kings of Wessex Academy
Cheddar

GCSEs - Geography

The Kings of Wessex Academy
Cheddar

GCSEs - Religious Studies

The Kings of Wessex Academy
Cheddar

GCSEs - Digital applications

The Kings of Wessex Academy
Cheddar

Skills

  • Time management
  • Risk management
  • Customer service excellence
  • Conflict resolution
  • Client relationship building
  • Resilience under pressure
  • Can-do attitude to learning new skills
  • Results motivated

Affiliations

  • Video games
  • Photography
  • Collecting Pokemon cards

Accomplishments

Before I stepped up to become a manager at Sainsburys, I was awarded the "Colleague of the year award". This is where 2 colleagues are chosen from every store each year by management and other staff members. In addition to the award we also receive a gift voucher and a congratulations from the team

References

References available upon request.

Timeline

Shop Floor Manager

Sainsburys
11.2022 - 03.2023

Trading assistant

Sainsburys
11.2020 - 12.2024

Cattery assistant

Countryside Cattery
03.2018 - 09.2018

A-Levels - Photography

The Kings of Wessex Academy

Cambridge Technical Diploma - Digital media

The Kings of Wessex Academy

GCSEs - English Language

The Kings of Wessex Academy

GCSEs - English literature

The Kings of Wessex Academy

GCSEs - Maths

The Kings of Wessex Academy

GCSEs - History

The Kings of Wessex Academy

GCSEs - Geography

The Kings of Wessex Academy

GCSEs - Religious Studies

The Kings of Wessex Academy

GCSEs - Digital applications

The Kings of Wessex Academy
James Dalton