Udari Ranasinghe
Taunton,Somerset
Summary
Accomplished administrative professional with expertise in time management, GDPR regulations, and Business Administration. Demonstrates proficiency in Microsoft Office and excels in mailbox, correspondence, and records management. Skilled in meeting preparation and coordination, HR administration, and staff training. Committed to maintaining confidentiality and enhancing organisational efficiency through effective communication and data storage solutions.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Business support officer
NHS England
Taunton, Somerset
07.2024 - Current
- Prepared detailed reports highlighting performance metrics; facilitated better understanding of business progress.
- Organised seminars and training sessions to enhance employee skills and knowledge base.
- Maintained efficient record keeping for easy reference and retrieval of information.
- Provided comprehensive support to senior executives, resulting in improved decision-making processes.
- Facilitated streamlined operations through effective delegation of tasks across the team.
- Enhanced office productivity by coordinating and streamlining administrative procedures.
- Managed document filing system, enabling quick access when needed.
- Successfully implemented new office policies, enhancing workflow efficiency.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Maintained accurate records and documentation for reliable reference.
- Booked meeting rooms and prepared spaces with appropriate resources, equipment and catering supplies.
- Delegated daily tasks to achieve performance monitoring and reporting needs.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Administrative Assistant - Histopathology
Portsmouth Hospitals University NHS Trust
Portsmouth , Hampshire
01.2022 - 05.2023
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Supported accurate record-keeping with proficient data entry skills.
- Maintained stock levels to avoid shortages in office supplies.
- Streamlined administrative processes for increased efficiency in the workplace.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Organised client meetings, prepared agendas and took detailed minutes.
- Coordinated office operations by handling phone inquiries, managing correspondence .
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Gathered information, created charts and produced reports for staff.
Bookings coordinator
Portsmouth Hospitals NHS Trust Staff Bank
Portsmouth, Hampshire
08.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Liaised with health professionals to confirm their booking requirements.
- Maintained confidentiality whilst dealing with sensitive client information.
- Handled high volume bookings without compromising attention to detail or customer service quality.
- Facilitated communication between different departments for coordination of services.
- Utilised software applications for maintenance of accurate client records.
- Managed incoming booking requests via telephone and email.
Customer Service Volunteer
British Red Cross
Hayling Island, Hampshire
06.2021 - 08.2021
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Assistant Manager -Administration
Ceylon Fishery Harbours Cooperation
Colombo, Sri Lanka
03.2016 - 08.2020
- Increased staff productivity by providing comprehensive training programmes.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Coordinated hiring, recruitment and training strategies.
- Represented organisations at seminars, conferences and business events.
Education
Level 7 - Human Resources
Chartered Institute of Personnel Development
United Kingdom 06.2021 - 06.2022
Masters in Human Resource Management - Human Resources
University of Colombo
Sri Lanka 06.2013 - 11.2015
Certificate in Business Accounting - Management Accounting
Chartered Institute of Management Accountants
United Kingdom 09.2008 - 09.2009
Skills
- Time management mastery
- Knowledge of GDPR regulations
- Mailbox management
- Confidentiality maintenance
- Correspondence management
- Records management
- Administrative support
- Time efficiency
- Communication proficiency
- Business administration
- Meeting preparation
- Meeting coordination
- HR administration
- Data storage and archiving
- Staff training and development
- Basic IT support
- Microsoft Office proficiency
References
References available upon request.
Timeline
Business support officer
NHS England
07.2024 - Current
Administrative Assistant - Histopathology
Portsmouth Hospitals University NHS Trust
01.2022 - 05.2023
Bookings coordinator
Portsmouth Hospitals NHS Trust Staff Bank
08.2021 - 10.2021
Customer Service Volunteer
British Red Cross
06.2021 - 08.2021
Level 7 - Human Resources
Chartered Institute of Personnel Development
06.2021 - 06.2022
Assistant Manager -Administration
Ceylon Fishery Harbours Cooperation
03.2016 - 08.2020
Masters in Human Resource Management - Human Resources
University of Colombo
06.2013 - 11.2015
Certificate in Business Accounting - Management Accounting
Chartered Institute of Management Accountants
09.2008 - 09.2009