Rima Begum
London
Summary
Criminology graduate with an upper second-class distinction, specialising in children’s services. Possesses strong analytical capabilities in human behaviour and social dynamics, supported by proven achievements in children’s social services and cost-of-living initiatives. A driven, solutions-focused professional with a proactive approach to supporting business operations. Recognised for exceptional organisational skills and clear, effective communication that enhances workflow and strengthens stakeholder relationships. Committed to improving operational efficiency and cultivating positive team dynamics to deliver meaningful, measurable impact.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Business support officer
Southwark Council
London
10.2025 - Current
- Served as primary point of contact, delivering exceptional customer service to clients.
- Managed professional communication through calls, emails, and letters to enhance client satisfaction.
- Monitored shared mailboxes and online enquiry portals for effective information flow.
- Processed Holiday Free School Meal vouchers to address community requirements.
- Generated reports, statistics, and performance data using Microsoft Office applications.
- Assisted in project management for timely completion of tasks.
Practice Coordinator
Southwark Council
London
10.2023 - 10.2025
- Facilitated strategy discussions by organising meetings and booking rooms.
- Allocated and deallocated cases to optimise workload management.
- Generated Power BI reports to ensure compliance with statutory deadlines.
- Processed Allpay card transactions accurately and efficiently.
- Communicated with internal teams and external stakeholders, including Police and healthcare professionals.
- Redacted documents in accordance with data protection regulations.
- Utilised Mosaic for client data entry and document management.
- Collaborated with MASH to support case merging and inbox management.
Service Support Officer
Southwark Council
London
06.2023 - 09.2023
- Booked and prepared meeting rooms for Initial Child Protection Conferences, documenting minutes accurately.
- Distributed notifications for Initial Child Protection and Child in Need Conferences to all relevant professionals.
- Composed emails to parents and external stakeholders regarding conference details.
- Delivered Looked After Children reports to Independent Reviewing Officers and Social Workers within five working days, tracking progress using Excel.
- Managed LADO cases involving allegations against adults working with children, attending and documenting LADO ASV strategy meetings.
Checkout Service Co-Worker
Ikea
London
05.2022 - 06.2023
- Maintained clean, organised workspace to enhance operational efficiency.
- Handled customer queries effectively, ensuring high levels of satisfaction.
- Processed payments accurately and efficiently, minimising errors.
- Executed financial transactions in a fast-paced retail environment.
- Balanced cashier drawers at shift end, logging discrepancies as needed.
- Approved customer returns and refunds, reallocating products to appropriate departments.
Clerical Assistant
CU London University
London
09.2020 - 03.2021
- Assessed student performance, giving constructive feedback where necessary.
- Organised workshops and seminars, facilitating continued education opportunities for staff and students alike.
- Maintained a well-organised work environment for effective task completion.
- Aided in curriculum development to improve course structure and content delivery.
- Assisted in research projects for the expansion of academic knowledge.
- Supervised study groups, fostering a productive learning environment.
- Managed student records to ensure privacy and security compliance.
Education
Bachelor of Science - Criminology
Kingston University
Kingston upon Thames 09.2020 - 06.2023
A-Levels - Sociology, English Literature & Philosophy
Westminster Kingsway College
London, England 09.2018 - 06.2020
GCSEs -
Highbury Fields School
London 09.2013 - 06.2018
Skills
- Finance reporting accuracy
- Knowledge of GDPR regulations
- Efficient minute taking
- Problem Solving
- Customer liaison capabilities
- Time management mastery
- Invoicing and expense tracking
- Data analytics
- Record management
- File systems oversight
- Finance processing (SAP)
- mondaycom
- Communication Skills
- Caseload management
- Interpersonal relations
- Microsoft Office proficiency
- Data storage and archiving
- Complaints management
Timeline
Business support officer
Southwark Council
10.2025 - Current
Practice Coordinator
Southwark Council
10.2023 - 10.2025
Service Support Officer
Southwark Council
06.2023 - 09.2023
Checkout Service Co-Worker
Ikea
05.2022 - 06.2023
Clerical Assistant
CU London University
09.2020 - 03.2021
Bachelor of Science - Criminology
Kingston University
09.2020 - 06.2023
A-Levels - Sociology, English Literature & Philosophy
Westminster Kingsway College
09.2018 - 06.2020
GCSEs -
Highbury Fields School
09.2013 - 06.2018