Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

DIANA CHUNILAL

London

Summary

Highly-motivated, dedicated, and ambitious with a broad background in customer and admin service. Ensuring a high level of job satisfaction at all times. Exceptional organisational and time management skills with attention to detail. Extensive knowledge of operating procedures of a large convention, theatrical or other public use facility. Strong principles and practices of supervision.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Support Officer

UCFB Wembley
London
02.2020 - Current
  • Undertake project work to support the delivery of an effective facility service.
  • Provide business support across all departments within the Operations function, as appropriate, and in agreement with the Facilities Manager.
  • Completion of purchase orders for the Facilities department, and maintaining good relationships with suppliers.
  • Managing and creating all room bookings across multiple sites.
  • Act as the first point of contact, and manage relationships with landlords. Also, raising any maintenance issues and arrange repairs.
  • Preparation and coordination of team away days. Booking of conference facilities, accommodation, and dining.
  • To assist the Event Manager with all UCFB staff events, including site visits, attending the Event Committee meetings, raising POs, collating staff requirements, and conducting research.
  • Managing and issuing staff access passes for relevant UCFB campus locations.
  • Booking and coordinating event bookings, and school visits.
  • Maintain an organized system of all facilities contracts.
  • To assist with the administration of new starters and leavers, including conducting the Facilities inductions.
  • Updating internal calendars and circulating them to all departments.

Facilities Administrator

UCFB Wembley
Wembley, London
03.2019 - 02.2020
  • To ensure UCFBW requirements are facilitated from a Wembley perspective, and are responded to in a timely and effective manner, in collaboration with key Wembley and other staff as necessary.
  • To coordinate all administration and arrangements for visits, tours, meetings, media, marketing, and PR requirements in collaboration with relevant UCFB Wembley and other Wembley staff.
  • To manage the Facilities inbox/help desk and respond within agreed timeframes.
  • To facilitate car park bookings, delivery/collection requests, facilities, and cleaning issues on a daily basis between UCFBW staff and Wembley Stadium.
  • To manage the room bookings process for the stadium and other UCFB Wembley sites, including relevant support, e.g. Catering, AV requirements.
  • To manage other facilities' bookings as requested by the Academic or Marketing teams.
  • To facilitate the daily post collection and distribution, manage the franking machine at YH, and manage the DHL account.
  • To organize office management facilities requests – tea, coffee, milk, water machine, kitchen facilities, and daily kitchen management.
  • To administer the weekly Facilities meeting, sorting venues, and producing the weekly notes in agreed timeframes.
  • To manage the stadium lighting schedule (using relevant FA systems) on behalf of UCFB requirements.

Buying Administrator

Bestway Head Office
Abbey Road
08.2017 - 03.2019
  • Answering the telephone.
  • Investigate invoice queries.
  • Create a new line form for NPDs.
  • Update all the categories' contacts.
  • Create a year-to-year annual planner.
  • Using internal systems and software's.
  • Update all pricing and funding on the plot.
  • Create promotional write-ups for the intentional brochure.
  • Attending weekly meetings to discuss issues and further plans; daily use of Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Administrator Assistant

Tesco
Maida Vale Clifton
04.2017 - 08.2017
  • Documentation
  • Answering the telephone.
  • Assist with event planning.
  • Maintained electronic and paper files.
  • Obtained financial signatures for documents.
  • Manage the day-to-day calendar for the store manager, making sure product labels meet their standards, created PowerPoint presentations for business development, and coordinated orders, office supplies, and travel arrangements for staff.
  • Making sure product labels meet their standards.
  • Created PowerPoint presentations for business development, and coordinated orders, office supplies, and travel arrangements for staff.

Quality Control Administrator

Dina Foods Ltd
Park Royal
08.2016 - 04.2017
  • Document Control.
  • Photocopying and scanning.
  • Assist colleagues whenever necessary.
  • Assisting in purchase orders and invoicing.
  • Internal quality management system audit.
  • Answering phone calls and transferring them as necessary, complying with all safety policies, practices, and procedures.
  • Assisting with supplier performance monitoring (KPIs), maintaining KPI records and reports, and updating the internal system accordingly. Giving great attention to detail in order for every process to run smoothly and prevent any upcoming errors.
  • Giving great attention to detail in order for every process to run smoothly and prevent any upcoming errors.

Education

Diploma - Hairdressing

Harrow College
London, England
2016

GCSE -

Alperton Community School
London, England
2014

Skills

  • Basic IT support
  • Microsoft office
  • Policy writing
  • Meeting preparation
  • MS PowerPoint
  • Back office management
  • Travel arrangements
  • Office administration
  • Scheduling appointments
  • Office equipment maintenance
  • Event preparation
  • Mail handling
  • Inventory tracking
  • Filing systems knowledge
  • Time management
  • Mail sorting and distribution
  • Project management
  • Team bonding
  • Inventory management
  • Front office management
  • Event logistics coordination
  • Reception duties
  • Multitasking Abilities
  • Creating purchase orders

Accomplishments

  • Rising Star

Languages

Gujarati
First Language
Portuguese
Beginner
A1
English
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Certification

  • First Aid
  • Fire Safety
  • GDPR/Diversity E-Learning
  • Health & Safety Responsibilities
  • Equality, Diversity & Discrimination Awareness
  • PREVENT training
  • GDPR in the Workplace Certification
  • Preparing Method Statements
  • Health and Safety Awareness
  • Risk Assessment

References

References available upon request.

Timeline

Business Support Officer

UCFB Wembley
02.2020 - Current

Facilities Administrator

UCFB Wembley
03.2019 - 02.2020

Buying Administrator

Bestway Head Office
08.2017 - 03.2019

Administrator Assistant

Tesco
04.2017 - 08.2017

Quality Control Administrator

Dina Foods Ltd
08.2016 - 04.2017

Diploma - Hairdressing

Harrow College

GCSE -

Alperton Community School

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