A highly skilled professional with expertise in advanced communication, organisation, and time management. Demonstrates resilience in stressful situations and excels in diverse team environments. Proficient in client documentation, interpretation, and translation, with a strong ability to adjust approaches to thrive in varying circumstances. Utilises empathy and understanding to enhance motivation techniques for both staff and clients. Career goals include leveraging media communication skills to drive impactful client interactions.
Currently a compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.
Overview
1
1
year of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Mental health support worker
RedJacket Specialist Care
, Wiltshire
2025.05 - Current
Fostered improved relationships between patients and family members through mediation.
Delivered crisis intervention during critical incidents, ensuring immediate support.
Provided daily living assistance, promoting independent behaviour.
Documented progress notes meticulously, enabling accurate patient assessments.
Collaborated with multi-disciplinary teams for comprehensive patient care.
Encouraged positive lifestyle changes for sustainable mental health improvements.
Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
Upheld strict confidentiality protocols ensuring respect for patient privacy.
Developed personalised care plans, resulting in unique patient support.
Enhanced mental health understanding for service users through psychoeducation.
Liaised effectively with healthcare professionals, contributing to integrated services.
Assisted service users by providing emotional and practical support.
Navigated delicate situations with empathy whilst maintaining professional boundaries.
Promoted safe environment by adhering to risk assessment guidelines.
Conducted regular welfare checks on patients to ensure safety.
Ensured medication was correctly administered, improving overall health outcomes.
Built trustful rapport with clients through consistent reliability and patience.
Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
Established and maintained working relationships with clients based on trust and non-judgement.
Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
Education
GCSEs - Mathematics
Springwood High School
Kings Lynn, Norfolk
2015.09 - 2020.06
GCSEs - English
Springwood High School
Kings Lynn, Norfolk
2015.09 - 2020.06
GCSEs - Science
Springwood High School
Kings Lynn, Norfolk
2015.09 - 2020.06
A-Levels - Media
Springwood High School
Kings Lynn, Norfolk
2020.09 - 2022.06
A-Levels - music technology
Springwood High School
Kings Lynn, Norfolk
2020.09 - 2022.06
A-Levels - Psychology
Springwood High School
Kings Lynn, Norfolk
2020.09 - 2022.06
Skills
Resilience in stressful situations
Empathy and understanding
Advanced communication abilities
Expert organisation and time management
Works well in diverse team environment
Motivation techniques (Both Staff and Client)
Client documentation
Document interpretation and translation
Advanced problem solving
Ability to adjust approach in order to thrive in different circumstances