Amy Phillips
Warrington,Cheshire
Summary
Motivated and compassionate mental health support worker with over three years of experience working on mental health, homelessness, and substance abuse issues in the community and in a crisis home. Extensive experience working with people in crisis, using active listening, de-escalation, and communication skills to help them recover.
As part of my current role, I work with multidisciplinary teams, including MerseyCare, to provide the best possible care and recovery outcomes for individuals. This includes Microsoft Teams meetings, referral assessments, emails, phone calls, and face-to-face discussions about the people in our care. I currently work alone so that I can manage my time efficiently, work flexible hours, and make independent decisions.
Currently pursuing my lead care worker level three apprenticeship and also keeping up to date with skills and knowledge through continuing professional development. Experience working with individuals who have complex mental health, substance misuse issues, and aggressive behaviour as well as performing CPR and using Naloxone for potential opioid overdoses.
Overview
11
11
years of professional experience
Work history
Mental health support worker
We Change Lives
Warrington, Cheshire
09.2023 - Current
- Assisted service users by providing emotional and practical support.
- Provided daily living assistance, promoting independent behaviour.
- Supported individuals to improve their well-being with one-on-one sessions using active listening techniques and therapeutic techniques such as mindfulness.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Conducted regular welfare checks on patients to ensure safety.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Documented progress notes meticulously, enabling accurate patient records.
- Navigated delicate situations with empathy while maintaining professional boundaries.
- Participated in ongoing training courses and continued professional development, ensuring up-to-date knowledge of mental health practices.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Upheld strict confidentiality protocols, ensuring respect for patient privacy.
- Maintained confidentiality of clients' information.
- Provided emotional support to patients, their families, and carers facing challenging situations.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Assisted service users in obtaining and accessing community resources such as support groups.
- Established and maintained working relationships with clients based on trust and non-judgement.
- My role involves lone working for extended periods so I can manage my time and workload efficiently.
- I am currently working towards my level 3 lead care worker apprenticeship
Support Worker
Room at the Inn and the Y Project
Warrington
09.2021 - 07.2023
- I worked as a support worker primarily with the homeless and vulnerable in Warrington
- As part of my. role, I would help those with mental health issues, those in active addiction or recovery and service users who have criminal backgrounds
- This role required compassion, patience, a good listening ear and the ability to handle emergencies when they occur
- I worked closely with other agencies, such as probation, Pathways CGL and Social Services, daily.
- My role gave me experience with emergencies such as overdoses or escalations in someone's behaviour
- I have also worked day and night shifts at their hostel setting too so I have experience working in a supported living setting
- As part of my ongoing training, whilst working at Room at the Inn, I have gained certifications in first aid, being a fire marshal, equality and diversity in the workplace and level two safeguarding.
Founder and Creator
Foxglove & Bumble
04.2019 - 10.2020
- I owned and operated an embroidery business which I ran from home
- I used to sell my items at makers markets as well as running an online Etsy shop.
Sales Assistant
Lidl UK
10.2019 - 08.2020
- I worked a variety of shifts from early mornings to closing
- My role included serving customers on the tills, stocking the shelves and assisting customers on the shop floor
- As part of my role I handled money and underwent ongoing work based training.
Dispensing Assistant
Rowland's Pharmacy
Middlewich & Hartford
04.2015 - 10.2018
- In this role I was responsible for dispensing medications in line with a patient's prescription
- This was a varied role which required a keen eye for detail, a caring and compassionate demeanour and the ability to multitask in a busy and diverse working environment
- I undertook training to use and apply in-house and sector-standard policies and procedures to ensure the safe and accurate dispensing of medication, liaising with the in-house pharmacists, in-store stock rotation and management, liaising with the local GP surgeries to collect prescriptions, daily banking activities and ensuring the day's takings were safely deposited with the company account
- I was also responsible for general shop management, serving customers and providing top-quality customer service at all times.
Customer Assistant
Boots Plc
Altrincham
09.2014 - 04.2015
- My main duties in this role were within the area of front-of-house customer service
- I helped ensure customers were served in a friendly and efficient manner, answering queries and resolving any issues in line with company practices and KPIs
- I was responsible for the cold food selection in-store, ensuring that food safety standards were met, stock was correctly rotated and that temperatures were within permitted ranges
- I was also jointly responsible for the daily banking needs and represented the store at Area meetings.
Owner, Founder
Truly Scrumptious
Warrington
06.2013 - 09.2014
- Purveyor of confectionery to individuals and small businesses across the North West through our shop, market stalls and home-delivery service.
Education
Certificate of Higher Education - Health Care Studies
University of Chester
Warrington 09.2008 - 07.2009
Access to Higher Education -
Solihull College
01.2004 - 04.2005
GCSEs - undefined
Tudor Grange Secondary School
06.1989 - 04.1994
Care Certificate - Care
Skills For Care
Warrington 09.2023 - 11.2023
Lead Care Worker Apprenticeship Level 3 - Care
Paragon Skills
Warrington 09.2024 -
Skills
- Risk management
- Record keeping
- Safeguarding awareness
- Patient confidentiality
- Resilience in stressful situations
- Behavioural observation
- Working with multi-disciplinary teams
- Understanding of recovery principles
- De-Escalation strategies
- Advocacy for patients' rights
- Mental health crisis intervention
- Decision-Making
- Time management
- Substance misuse support
- Active listening
- Communication skills
- Adaptability
- Referral processes
Custom
I have a wide and eclectic range of interests and activities I am involved in. I own two border collies so I'm out going on long walks or hikes with them as much as possible. I am an avid crafter; sewing, machine embroidery, quilting and crochet are among my favourites. I also enjoy roller skating, tabletop gaming and playing video games. When I have some downtime after looking after my animals and family, there's nothing I love more than sitting down with a book or learning more about a subject with a new addition to my non-fiction collection.
Affiliations
- Gaming
- Reading
- Painting
References
References available upon request.
Timeline
Lead Care Worker Apprenticeship Level 3 - Care
Paragon Skills
09.2024 -
Mental health support worker
We Change Lives
09.2023 - Current
Care Certificate - Care
Skills For Care
09.2023 - 11.2023
Support Worker
Room at the Inn and the Y Project
09.2021 - 07.2023
Sales Assistant
Lidl UK
10.2019 - 08.2020
Founder and Creator
Foxglove & Bumble
04.2019 - 10.2020
Dispensing Assistant
Rowland's Pharmacy
04.2015 - 10.2018
Customer Assistant
Boots Plc
09.2014 - 04.2015
Owner, Founder
Truly Scrumptious
06.2013 - 09.2014
Certificate of Higher Education - Health Care Studies
University of Chester
09.2008 - 07.2009
Access to Higher Education -
Solihull College
01.2004 - 04.2005
GCSEs - undefined
Tudor Grange Secondary School
06.1989 - 04.1994
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