Tufayel Talha

In-Room Dining:

• Maintained knowledge of entire menu, including ingredients, preparation times, and dietary restrictions.
• Accurately took and processed guest orders via phone.
• Up-sold menu items and beverages to enhance guest experience.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Delivered orders promptly and efficiently, adhering to hotel service standards.
• Provided exceptional guest service by anticipating needs and exceeding expectations.
• Working with everyday pre-arrival and in-house amenities.
• Maintained cleanliness and organization of room service station.

Minibar:

• Ensuring all items were fully stocked and presented in appealing manner.
• Ensuring freshness by rotating stock and checking expiration dates.
• Maintaining impeccable cleanliness of minibar areas and equipment.
• Accurately processing minibar charges and handling transactions.
• Submitting daily reports on inventory, sales, and any issues encountered.

• Prepared variety of espresso-based drinks (latte, cappuccino, americano, etc.) according to five star hotel standards.
• Prepared and served hot and cold beverages, including tea, iced coffee, and blended drinks.
• Maintained consistent quality and presentation of all drinks.
• Followed health and safety guidelines for food and beverage handling.
• Operated and maintained espresso machines and grinders.
• Cleaned and sanitized equipment and work areas regularly.
• Ensured proper coffee bean storage and freshness.
• Maintained inventory levels of coffee beans, milk, syrups, and other supplies.
• Assisted with opening and closing procedures.

• Opening and setting polishing station and kitchen pass for busy service.
• Learning restaurant menu inside-out with all allergens.
• Being prepared for taking orders from guests.
• Reporting any food related issues to head-chef and communicating with head waiters and supervisors in order to have successful service.
• Polishing and restocking tableware for flawless and smooth service.
• Clearing and cleaning polishing station after end of service.

• Operated and maintained bakery equipment, including ovens and mixers.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Produced consistently high-quality baked goods for customers.
• Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
• Baking pastries, cookies, breads and packing all freshly baked products.