Zlatomira Lilova
Sofia,Bulgaria
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and
Hard-working person, with strong organisational skills. Achieves company goals through exceptional planning and prioritisat
Experienced professional focused on event coordination, bringing creativity and organisational skills to deliver seamless and memorable events. Known for managing logistics, vendor relations, and on-site support, ensuring smooth execution and client satisfaction. Skilled in multitasking and problem-solving under pressure.
Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands.
Overview
7
7
years of professional experience
Work history
Room service waiter
The London Edition
London, UK
2022.09 - Current
- Ensured guest satisfaction by providing prompt and courteous room service.
- Worked flexible hours including weekends and holidays to meet the needs of the hotel operation.
- Adhered strictly to health and safety regulations whilst handling food and beverages, maintaining a safe environment for both staff and guests.
- Handled guest inquiries for enhanced customer experience.
- Responded swiftly to customer complaints, resulting in improved guest relations.
- Set up meal trays in accordance with each order's specifications, improving guest satisfaction.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Hostess Balthazar Brasserie Covent Gardan
Caprice Holding
London, Middlesex
2019.06 - 2022.10
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Assisted visitors with completing and submitt paperwork.
Waitress supervisor
Orco Ltd
City of London
2021.10 - 2022.08
- Improved team efficiency through implementation of new scheduling system.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Maintained high standards of customer service by training new waitstaff.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
Education
Diploma of Higher Education - Marketing and Social media
UWl
LondonGCSEs - Master of laws
BSU
BurgasSkills
- Events requirements gathering
- Sales and marketing strategy
- Venue selection
- Vendor management
- Event sales
Zlatomira LIlova From Sofia , Bulgaria
Timeline
Room service waiter
The London Edition
2022.09 - Current
Waitress supervisor
Orco Ltd
2021.10 - 2022.08
Hostess Balthazar Brasserie Covent Gardan
Caprice Holding
2019.06 - 2022.10
Diploma of Higher Education - Marketing and Social media
UWl
GCSEs - Master of laws
BSU