Trysten Sparey
Cardiff,Vale of Glamorgan
Summary
Professional Window and Door installer skilled in various carpentry and joinery techniques. Assembles and installs structures to exact job specifications for faultless client satisfaction. Focused on delivering quality results within agreed timeframes. Mechanically inclined Installer with proven skills in problem-solving, prioritisation and productivity. Good time management skills, clean driving record and personal toolset. Strong mechanical and technical skills with an eye for detail with operation, equipment and multiple service categories of doors.
During my time in this role, I have observed and learned various techniques and skills relevant to customer service and satisfaction. I am able to give quick answers to a concerned customer on any issues that may arise, as well as being able to handle any complaints/issues on their part, ensuring that in the end they are impressed and happy with the result.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Heath Windows & Doors
Cardiff, South Vale Of Glamorgan
01.2025 - Current
- Educated customers on warranties offered by the company for understanding and transparency.
- Visited qualified leads in home appointments to quote accurately and tailor the proposals to the client's requirements.
- Gained knowledge in handling objection, negotiation tactics and maintaining a professional but friendly manner.
- Offered an industry leading premium service using company driven ethos and pricing.
Administrator
Heath Windows & Doors
Cardiff, South Vale Of Glamorgan
11.2023 - 01.2025
- Answered inbound phone calls, regarding every aspect of operations within the business including complaints, bookings, lead qualification and diarising, installation queries, service call enquires and payments.
- Usage of CRM Systems to ensure a smooth installation, sales, service and survey diary. Input of notes and updates to ensure all activities are recorded correctly.
- Handled sensitive information in accordance with GDPR requirements.
- Prompt and efficient response to incoming email enquiries.
Window and Door Installer
Heath Windows and Doors
Cardiff, South Vale Of Glamorgan
10.2020 - 11.2023
- Interpreted technical drawings and blueprints to deliver on project specifications.
- Carry out risk assesments before starting every job as a team leader.
- Organsise and manage multiple labourers on site in order to maximise efficiency, cut out time taken on labour and maintain a high standard of work.
- Working closely alongside customers to achieve their desired product and resolving issues in a methodical and constructive manner.
Team member
Jump
Cardiif, Vale of Glamorgan
01.2020 - 09.2020
- Handled customer complaints using quick decision-making to resolve issues.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
Education
GCSEs - 9 GCSE's
Llanishen High School
Cardiff08.2019
Skills
- Communication and inter-personal skills
- Conflict resolution/Problem solving
- Time management/distinct ability to work under pressure
- Highly adaptable
- Experienced in brand awareness/upselling capability
Timeline
Sales Advisor
Heath Windows & Doors
01.2025 - Current
Administrator
Heath Windows & Doors
11.2023 - 01.2025
Window and Door Installer
Heath Windows and Doors
10.2020 - 11.2023
Team member
Jump
01.2020 - 09.2020
GCSEs - 9 GCSE's
Llanishen High School
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