Loc Duong
Cambridge
Summary
Motivated and dynamic professional with a diverse academic background and over six years of multifaceted work experience. Although rooted in linguistic and educational sectors, my innate passion for continuous learning and adaptability has sharpened a robust skill set in coordination, project management, and effective communication. Ready to leverage these capabilities in varied domains, eager to contribute to pioneering endeavors and enhance team collaborations.
Overview
6
6
years of professional experience
Work History
Sales Advisor
H&M Hennes & Mauritz
11.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Front of house team member
Stick n' Sushi
05.2023 - Current
- Coordinated with culinary teams and led staff onboarding, emphasizing mentorship and team collaboration
- Managed customer engagement and feedback, showcasing strong interpersonal and communication skills.
Course Representative
Anglia Ruskin University
09.2022 - 09.2023
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Lead Teacher
CamAcad English
11.2022 - 05.2023
- Successfully managed operations, streamlining workflows and ensuring effective project delivery
- Collaborated with cross-functional teams to enhance curriculum and educational standards.
Content Developer
Blooming Education
09.2021 - 09.2022
- Spearheaded content creation projects, tailoring strategies to target audiences
- Organized and led debate teams, demonstrating project management and organizational skills
- Increased brand engagement by 60% through new teaching curriculum and learning courses.
English Teacher
Blooming education
09.2021 - 09.2022
- Instructed in ESL and Science subjects
- Trained IELTS and Cambridge certificates
- Enhanced performance of Gifted and Talented students through tailored learning programmes.
IELTS Instructor, High School Teacher
AZ Language Centre
10.2020 - 06.2021
- Managed and executed IELTS instruction modules, ensuring timely delivery and high-quality content
- Collaborated with the digital team to create educational video content for broader audience reach.
English Tutor
Bao Anh Tutoring Agency
06.2017 - 03.2021
- Guided students for admissions into Specialized High Schools
- Provided both group and individualized tutoring support to achieve academic goals
- Diversified lesson content and delivery methods to accommodate students.
Education
Master of Arts - Applied Linguistics & TESOL
Anglia Ruskin University
Bachelor of Arts - English Language
Hanoi University of Science And Technology
08.2021
Bachelor of Arts - International Professional English
Plymouth Marjon University
06.2021
Certificate of Higher Education -
Mac Dinh Chi High School
01.2017
Skills
- Teaching
- Strategic Communication: Proficient in crafting tailored narratives for diverse audiences
- Advisory Skills: Experienced in guiding individuals toward academic and professional goals
- Team Collaboration: Adept at fostering team dynamics and inter-departmental collaboration
- Analytical Thinking: Strong linguistic research capabilities to support data-driven advisory
- Project Management: Proven record of overseeing projects to successful completion
- Sales Experience
- Customer Service Experience
- Persuasion techniques
- Upselling products
- Coaching and mentoring
Languages
English
Proficient
C2
Vietnamese
Proficient
C2
Chinese
Intermediate
B1
Extracurricular Activities
Member of Student Association, Hanoi University of Science and Technology. Course Representative, MA Linguistics and TESOL, Anglia Ruskin University
Additional Information
Member of Student Association, Hanoi University of Science and Technology.
Course Representative, MA Linguistics and TESOL, Anglia Ruskin University
Timeline
Sales Advisor
H&M Hennes & Mauritz
11.2023 - Current
Front of house team member
Stick n' Sushi
05.2023 - Current
Lead Teacher
CamAcad English
11.2022 - 05.2023
Course Representative
Anglia Ruskin University
09.2022 - 09.2023
Content Developer
Blooming Education
09.2021 - 09.2022
English Teacher
Blooming education
09.2021 - 09.2022
IELTS Instructor, High School Teacher
AZ Language Centre
10.2020 - 06.2021
English Tutor
Bao Anh Tutoring Agency
06.2017 - 03.2021
Master of Arts - Applied Linguistics & TESOL
Anglia Ruskin University
Bachelor of Arts - English Language
Hanoi University of Science And Technology
Bachelor of Arts - International Professional English
Plymouth Marjon University
Certificate of Higher Education -
Mac Dinh Chi High School
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