Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Zakariya Hussein

Wolverhampton,United Kingdom

Summary

I am an energetic individual, with a positive attitude to work and life; consistently managing my time and duties effectively. I have strong interpersonal skills and I am confident in my ability to interact and make positive contributions within a team environment. My education demonstrates my hard work ethic and determination to do well academically, in life, and in my career. I have a strong knowledge-based foundation and I believe employment in a target driven environment will help me gain essential experience and further develop my skills so that I can thrive in the industry and build relationships with varied customers and my team. I am currently seeking opportunities in a wide area of customer care and services.

Overview

7
7
years of professional experience

Work history

Sales Advisor

River Island
Birmingham , West Midlands
10.2024 - 04.2025
  • Suggested suitable products to customers for enhanced shopping experience.
  • Delivered excellent customer service by addressing and resolving queries.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Maintained clean, organised retail environment to enhance shopping experience.
  • Resolved customer complaints swiftly, maintaining company reputation.
  • Established rapport with potential buyers to foster repeat business.

Customer care

JD sports
Birmingham, United Kingdom
04.2022 - 11.2023
  • Providing a knowledgeable and seamless customer experience for all customers that enter the store
  • Collaborating with my team members to achieve sales and KPI targets through being knowledgeable on, current trends, in-store promotions and continuously evolving store processes.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Security door supervisor

stambridge security
Wolverhampton , west midlands
01.2021 - 03.2022
  • Checked bags at entrance for contraband items.
  • Managed queues efficiently during peak hours.
  • Liaised effectively with police and local authorities as needed.
  • Responded quickly to incidents, prevented escalation.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Worked closely with colleagues to maintain team efficiency.

Customer service

McDonald’s
Wolverhampton, United Kingdom
08.2019 - 12.2020
  • Required to know about food hygiene, and safety
  • Trained to use the till system and handle cash/card transactions
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Delivered friendly customer service in high-paced retail environment.
  • Fulfilled customers' dining requests to personalise and elevate customer service.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.

Warehouse operative

Amazon warehouse
Rugeley
04.2018 - 05.2019
  • Ability to match SKUs to actual products on the shelves
  • Demonstrate close attention to detail to avoid mistakes while order processing
  • Product dispatching
  • Fast Order Processing.

Education

Electrical Engineering -

Birmingham Metropolitan college
Birmingham, United Kingdom
09/2017 - 05/2019

St Mary’s Roman Catholic High School -

St Mary’s Roman Catholic High School
London, United Kingdom
09/2012 - 06/2017

Skills

  • Excellent communication and influential skills, ability to negotiate with clientele
  • Strong results-oriented mindset, with a proactive approach to personal development, and adaptability
  • Exemplar interpersonal skills, high level of proficiency in communication, empathy, and relationship-building
  • Effectively plan and organise
  • Strong problem-solving and innovative solutions

Languages

English
Fluent
Somali
Native

Timeline

Sales Advisor

River Island
10.2024 - 04.2025

Customer care

JD sports
04.2022 - 11.2023

Security door supervisor

stambridge security
01.2021 - 03.2022

Customer service

McDonald’s
08.2019 - 12.2020

Warehouse operative

Amazon warehouse
04.2018 - 05.2019

Electrical Engineering -

Birmingham Metropolitan college
09/2017 - 05/2019

St Mary’s Roman Catholic High School -

St Mary’s Roman Catholic High School
09/2012 - 06/2017

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Zakariya Hussein