TRIDHA PRAMANIK
Belfast,United Kingdom
Summary
I am a master’s student in Literary Studies at Queen's University Belfast, having graduated with a Bachelor's in English Literature in 2024. My professional experience includes roles as a Customer Assistant at a local supermarket and a Content Writer in the marketing industry. Moreover, upon moving to Belfast I have held part-time positions in Retail, which has added on and expanded my professional horizon. This combination of academic knowledge and practical experience has equipped me with strong communication and analytical skills. I am eager to further develop my professional and academic expertise.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Retail sales advisor
Robinsons Shoes
Belfast, Antrim and Newtownabbey
2024.10 - 2025.01
- Delivered high-quality visual presentations to drive footfall and enhance customer experience
- Promoted customer loyalty scheme at checkout.
- Managed over 20-30 customer calls in one day, meeting customer enquiries.
- Increased newsletter sign-ups via email receipts to build repeat customers.
- Used Point of Sale system efficiently, speeding up transactions.
Content Writer
Localize Technologies
Kolkata
2022.08 - 2024.08
- Developed custom content aligned with client business goals
- Delivered customer service by addressing client feedback and ensuring content accuracy
- Managed SEO optimization for improved visibility and search engine rankings
- Proofread and edited content to maintain quality and consistency across platforms
Content Writer
Surabhi Creates
Kolkata
2022.03 - 2022.06
- Developed website content tailored to client needs and target audience
- Wrote and edited unique blogs, ensuring high-quality, engaging content
- Managed customer queries and provided effective solutions via email and chat
Education
Master of Arts - Literary Studies
Queen's University of Belfast
Belfast, BFS 2024.09 - 2025.01
Bachelor of Arts - English Literature
Amity University
2021.10 - 2024.06
Skills
- Customer Service
- Stock Management
- Shelf Stocking
- Cashier Duties
- MS Office
- Content Writing
- Data Management
- SEO
- Proof Reading
- Communication Skills
References
References available upon request.
Timeline
Retail sales advisor
Robinsons Shoes
2024.10 - 2025.01
Master of Arts - Literary Studies
Queen's University of Belfast
2024.09 - 2025.01
Content Writer
Localize Technologies
2022.08 - 2024.08
Content Writer
Surabhi Creates
2022.03 - 2022.06
Bachelor of Arts - English Literature
Amity University
2021.10 - 2024.06