SOPHIE QUINTON
Norwich,England
Summary
I am a motivated and reliable individual with a strong interest in fashion and current style trends. I am always eager to learn more about styling, branding, and customer experience within the fashion industry.
I am able to provide excellent customer service skills with enthusiasm and a big smile. I can work efficiently in fast paced environments and work my best under pressure. In my spare time I love to be around my family and friends doing things I love such as travelling. Over the last year I have travelled around the world to Malaysia, New York, Dubai and Spain and have a passion for experiencing new cultures and meeting new people and best of all making memories.
Overview
3
3
years of professional experience
Work History
Retail Sales Advisor
H&M
Norwich , England
02.2025 - I currently work here
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Built and maintained positive relationships with customers to encourage repeat business.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Replenished items and organised displays to keep stock looking professional.
- Provided exceptional customer service, addressing queries and concerns with patience and understanding.
- Handled customer returns, refunds and exchanges at customer service desk.
Technique Hospitality Agency
Norwich
11.2023 - Current
- Working in different environments from pubs and bars to cafes.
- Every job requires you to hit the ground running with meeting new people and performing great hospitality, creating a positive experience.
- Communication - learning how different places use communication between the FOH and BOH. This could be learning on new devices such as tills or verbally.
- Active listening to focus on understanding the message and comprehend the information to respond.
The Acle Bridge Inn
Norwich
06.2023 - 11.2023
- Provided superb customer service, welcoming them and seating them to their table. Creating relationships with customers.
- Take food and drinks orders.
- Consistent time management, proactively meeting customer's needs.
- Learned menu items and specials to deliver accurate information to customers, along with allergens and dietary requirements.
Education
GCSEs -
Thorpe St Andrews high school
01.2022
Skills
- Communication
- Teamwork
- Time management
- Adaptability
- Customer Service
- Creativity
- Active Listening
- Flexibility
- Customer service
- Visual merchandising
- Effective communication
Custom Section
- Dubai, 2023-09-01, 2024-03-31
- Malaysia, 2024-01-01, 2024-01-31
- New York, 2024-11-01, 2024-11-30
- Bahrain, 2024-02-01, 2024-02-29
Timeline
Retail Sales Advisor
H&M
02.2025 - I currently work here
Technique Hospitality Agency
11.2023 - Current
The Acle Bridge Inn
06.2023 - 11.2023
GCSEs -
Thorpe St Andrews high school