Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Trevor Radford

Barnsley,South Yorkshire

Summary

A self taught technician with experience in screen repairs, smartphone application installation, and Wi-Fi configuration. Comprehensive product and operating system knowledge, ensuring efficient repair of desktop and laptop computers. Strong customer service skills enhance client satisfaction.

Overview

25
25
years of professional experience
6
6
years of post-secondary education

Work history

Clinical support worker

Sheffield Teaching Hospitals NHS Foundation Trust
Sheffield, South Yorkshire
2015.07 - Current
  • Assist the Doctor/ Consultant in performing endoscopic procedures such as bronchoscopies, colonoscopies and gastroscopies.
  • Recording of clinical observations on the NEWS chart and reporting any changes to senior clinical staff.
  • Offer reassurance and support to help reduce anxiety and distress.
  • Setting up the endoscopy room/rooms with equipment and supplies needed for procedures.
  • Prepared patients for endoscopy by explaining procedure, ensuring understanding.
  • Provide post-procedure care to patients before discharge.
  • Record/ document samples ready to be collected by the laboratory team.
  • Maintain clean sterile working environment.
  • Collect blood and platelets if required.

Customer service advisor

Dixon's Retail
Sheffield, South Yorkshire
2001.05 - 2015.06
  • Advised customers on availability, pricing and location of products.
  • Recorded information about inquiries and complaints within internal database.
  • Listened actively to offer accurate information and best solution to their needs.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Offered PC/ Laptop technical support and passed on parts required to the parts department.

Education

Level 2 - Communication Skills, Equality & Diversity within the Health Sector

BTEC
Sheffield
2014.09 - 2015.09

Level 1 and 2 - IT User Skills

BCS
Sheffield
2013.06 - 2014.01

GCSEs - Mathematics

Edexcel
Sheffield
1998.07 - 1999.07

Diploma of Higher Education - Computer Specialist

Janet's Quality Education for all
Online
2018.06 - 2020.06

OCR Level 2 - Adult Literacy

Oxford Cambridge and RSA Examinations
Sheffield
2023.12 - 2024.12

Skills

  • Screen repairs
  • Smartphone application installation
  • Wi-Fi configuration
  • Tablet repair experience
  • Product knowledge
  • Operating system knowledge
  • Battery replacement
  • Customer Service

Affiliations

  • PC building and the installation of Windows OS Screen and battery repair of friends smart phone and tablets Gaming

Timeline

OCR Level 2 - Adult Literacy

Oxford Cambridge and RSA Examinations
2023.12 - 2024.12

Diploma of Higher Education - Computer Specialist

Janet's Quality Education for all
2018.06 - 2020.06

Clinical support worker

Sheffield Teaching Hospitals NHS Foundation Trust
2015.07 - Current

Level 2 - Communication Skills, Equality & Diversity within the Health Sector

BTEC
2014.09 - 2015.09

Level 1 and 2 - IT User Skills

BCS
2013.06 - 2014.01

Customer service advisor

Dixon's Retail
2001.05 - 2015.06

GCSEs - Mathematics

Edexcel
1998.07 - 1999.07
Trevor Radford