A self taught technician with experience in screen repairs, smartphone application installation, and Wi-Fi configuration. Comprehensive product and operating system knowledge, ensuring efficient repair of desktop and laptop computers. Strong customer service skills enhance client satisfaction.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Clinical support worker
Sheffield Teaching Hospitals NHS Foundation Trust
Sheffield, South Yorkshire
2015.07 - Current
Assist the Doctor/ Consultant in performing endoscopic procedures such as bronchoscopies, colonoscopies and gastroscopies.
Recording of clinical observations on the NEWS chart and reporting any changes to senior clinical staff.
Offer reassurance and support to help reduce anxiety and distress.
Setting up the endoscopy room/rooms with equipment and supplies needed for procedures.
Prepared patients for endoscopy by explaining procedure, ensuring understanding.
Provide post-procedure care to patients before discharge.
Record/ document samples ready to be collected by the laboratory team.
Maintain clean sterile working environment.
Collect blood and platelets if required.
Customer service advisor
Dixon's Retail
Sheffield, South Yorkshire
2001.05 - 2015.06
Advised customers on availability, pricing and location of products.
Recorded information about inquiries and complaints within internal database.
Listened actively to offer accurate information and best solution to their needs.
Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Responded to difficult situations calmly, gained trust of aggrieved customers.
Offered PC/ Laptop technical support and passed on parts required to the parts department.
Education
Level 2 - Communication Skills, Equality & Diversity within the Health Sector
BTEC
Sheffield
2014.09 - 2015.09
Level 1 and 2 - IT User Skills
BCS
Sheffield
2013.06 - 2014.01
GCSEs - Mathematics
Edexcel
Sheffield
1998.07 - 1999.07
Diploma of Higher Education - Computer Specialist
Janet's Quality Education for all
Online
2018.06 - 2020.06
OCR Level 2 - Adult Literacy
Oxford Cambridge and RSA Examinations
Sheffield
2023.12 - 2024.12
Skills
Screen repairs
Smartphone application installation
Wi-Fi configuration
Tablet repair experience
Product knowledge
Operating system knowledge
Battery replacement
Customer Service
Affiliations
PC building and the installation of Windows OS Screen and battery repair of friends smart phone and tablets Gaming
Timeline
OCR Level 2 - Adult Literacy
Oxford Cambridge and RSA Examinations
2023.12 - 2024.12
Diploma of Higher Education - Computer Specialist
Janet's Quality Education for all
2018.06 - 2020.06
Clinical support worker
Sheffield Teaching Hospitals NHS Foundation Trust
2015.07 - Current
Level 2 - Communication Skills, Equality & Diversity within the Health Sector