Molly-Jo Mills

Clinical Support Worker within a specialist Eye Centre, providing essential support to ophthalmology clinicians to ensure safe, efficient, and patient-focused care across both clinic and theatre settings. Experienced in assisting with clinical procedures, carrying out vision assessments and operating ophthalmic diagnostic equipment, recording observations, and preparing patients for consultations and treatments. Responsible for setting up and maintaining a clean, well-organised, and fully stocked theatre environment to support ophthalmic surgical procedures, while strictly adhering to infection prevention and control standards. Play a key role in reassuring patients, explaining procedures clearly, and supporting them throughout their clinic and theatre journey. Work closely with nurses, doctors, and administrative staff to support patient flow, ensure accurate documentation, and respond promptly to patient needs, consistently maintaining professionalism, confidentiality, dignity, and patient safety.

• Collaborated with healthcare team for effective patient care delivery.
• Administered medication to patients, ensuring proper health management.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Delivered excellent customer service by addressing concerns of patients' families.

Community Care Assistant providing person-centred care to individuals within their own homes, supporting independence, dignity, and quality of life. Responsible for assisting with all aspects of personal care including washing, dressing, toileting, continence care, mobility support, and safe use of equipment in line with individual care plans. Support service users with medication prompts, nutrition, hydration, and meal preparation, while observing and reporting any changes in physical or mental wellbeing.

Work independently within the community, managing time effectively across multiple visits, maintaining accurate records, and communicating clearly with families, colleagues, and healthcare professionals. Build trusting relationships with service users, offering emotional reassurance and companionship alongside practical care. Adhere to safeguarding procedures, confidentiality, infection prevention and control, and health and safety standards at all times, demonstrating professionalism, reliability, and compassion in a lone-working environment.

Community Care Assistant working autonomously across a range of home-based settings, delivering safe and reliable care while adapting to the individual needs, routines, and preferences of each service user. Responsible for following and reviewing care plans, identifying potential risks within the home environment, and taking appropriate action to promote safety and wellbeing. Demonstrate strong decision-making skills when working alone, escalating concerns promptly and accurately to senior staff and external professionals. Maintain clear and timely documentation, contribute to continuity of care through effective handovers, and liaise professionally with families and multidisciplinary teams. Uphold high standards of confidentiality, safeguarding, and ethical practice, while representing the service positively within the community. Known for building respectful, professional relationships and providing consistent, dependable support that enables individuals to remain safely and comfortably in their own homes.

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Assisted customers with product selection for optimal satisfaction.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Improved customer service by efficiently handling queries and complaints.
• Built strong relationships with regular customers for repeat business.

Sales Assistant at Screwfix, delivering high standards of customer service in a fast-paced retail environment while maintaining strong product knowledge across tools, hardware, and trade supplies. Responsible for assisting customers with product selection, offering practical advice, processing transactions accurately, and managing click-and-collect orders efficiently. Maintain stock availability through replenishment, merchandising, and inventory checks, while ensuring the store remains organised, safe, and compliant with health and safety standards.

Demonstrate a professional, approachable manner when engaging with both trade and retail customers, handling queries and resolving issues calmly and effectively. Work collaboratively within the team to meet performance targets, uphold company values, and deliver a reliable, customer-focused service built on efficiency, accuracy, and trust.

• Worked closely with kitchen staff members to understand dietary needs of specific clients.
• Assisted in food preparation, ensuring prompt service during busy times.
• Maintained cleanliness in serving and dining area for hygienic environment.
• Delivered meals swiftly, contributing to positive dining experience for guests.
• Managed cash register efficiently, ensuring accurate billing process for customers.
• Helped seat guests upon arrival, leading to a welcoming atmosphere.

Waitress providing attentive, friendly, and efficient table service in a busy hospitality environment, ensuring guests receive a positive and welcoming dining experience. Responsible for taking accurate food and drink orders, delivering meals promptly, handling payments, and responding quickly to customer requests while maintaining strong knowledge of menus, allergens, and dietary requirements.

Work effectively under pressure to manage multiple tables, prioritise tasks, and support team members to maintain smooth service. Uphold high standards of hygiene, food safety, and presentation, while demonstrating excellent communication skills, professionalism, and a calm, customer-focused approach at all times.