Summary
Overview
Work history
Education
Skills
Timeline
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Trevor Deeming

Harrogate

Summary

Dedicated professional with a strong focus on building rapport with both external and internal customers, ensuring exceptional customer service and satisfaction. Demonstrates expertise in deadline management, teamwork, and organisational skills. Consistently delivering results under pressure while maintaining attention to detail. Possesses analytical problem-solving abilities and a thorough understanding of internal processes, striving to exceed expectations in all tasks undertaken.

Overview

24
24
years of professional experience

Work history

Cleaning operative

Clean & Sparkle Yorkshire Limited
Harrogate, North Yorkshire
02.2023 - Current
  • Delivered cleaning services as per customer requirements.
  • Built close relationships with customers and become trusted partners.
  • Adapted to different environments.
  • Assisted with running the business from social media tasks to back office admin duties.

Telecoms Engineer

Pickr
03.2021 - 10.2022
  • Completed the last phase of the fibre installation into 6 customer homes per day.
  • Built a report with the customer and explained the installation process clearly.
  • Routed the fibre cable inside the property.
  • Recorded and documented final test results on the Openreach CRM system.
  • Managed workload.
  • Debriefed the customer and answered any final questions.

Technical Sales & Marketing

Haredata Electronics
11.2019 - 02.2021
  • Achieved Sales Quota.
  • Delivered exceptional customer service.
  • Managed customer accounts.
  • Kept customer records up to date on the CRM system.

Technical Sales & Marketing

Soundproofing Store
05.2018 - 11.2019
  • Assist with company growth.
  • Day to day management of website (including google analytics, blog writing, social media channels).
  • Sell Soundproofing products to end users.
  • Help develop the partner channels.

Sales and Marketing Manager

PureClarity
03.2014 - 05.2018
  • Developed and implemented long term growth strategy for brand new software product.
  • Collaborated with marketing team to align the sales strategy.
  • Achieved sales quota.
  • Managed a sales team and coached them to deliver excellent service, whilst achieving their KPI's.
  • Developed key partner relationships.
  • Developed relationships with key clients in order to drive revenue and retain the client.

Partner Manager

Unit4 Business Software
03.2001 - 03.2014
  • Managed relationships with partners
  • Achieved sales quota.
  • Resolved customer issues
  • Developed a marketing plan for future growth.
  • Implemented a set of procedures and a framework for future partnerships.

Education

GCSE - Grades B and C’s

A-Levels - English, Biology, History

Diploma - Telecommunications delivery and customer service

03.2022

Smart Awards - Telecommunication components

City & Guilds - Customer Service

Skills

  • External and internal customer rapport building
  • Deadline management
  • Teamwork
  • Organisational skills
  • Analytical problem solving
  • Customer service
  • Attention to detail
  • Ability to work under pressure
  • Always strive to go the extra mile
  • A good understanding to internal process and the ability to adhere

Timeline

Cleaning operative

Clean & Sparkle Yorkshire Limited
02.2023 - Current

Telecoms Engineer

Pickr
03.2021 - 10.2022

Technical Sales & Marketing

Haredata Electronics
11.2019 - 02.2021

Technical Sales & Marketing

Soundproofing Store
05.2018 - 11.2019

Sales and Marketing Manager

PureClarity
03.2014 - 05.2018

Partner Manager

Unit4 Business Software
03.2001 - 03.2014

A-Levels - English, Biology, History

Smart Awards - Telecommunication components

City & Guilds - Customer Service

GCSE - Grades B and C’s

Diploma - Telecommunications delivery and customer service

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