Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic

Aoife Barry

Lutterworth,Leicestershire

Summary

I am a confident, punctual and reliable person who is enthusiastic and conscientious. My key values are to have a positive and friendly approach to life and to have a sense of humour along the way. I apply this in both my work and personal life. I thrive on being a member of a team and I can work on my own using my initiative. I have excellent customer service and communication experience gained over the years based in a customer service environment. I have a wide spectrum of computer skills including Microsoft Office and databases. I am a keen learner and I wish to progress to a customer service position . Hard-working Cleaner Operative with extensive experience maintaining optimum cleanliness of [Type]. Dedicated to maintaining the highest standards in all day-to-day tasks, carrying out thorough deep-cleans as needed. Reliable Cleaner Operative offering effective and efficient [Type] services for first-class results. Adept in [Task] and [Task], maintaining high standards of hygiene for continued compliance with [Type] regulations. Talented [Job Title] with background in cleaning, handling laundry and maintenance in commercial environments. Reliable at safely operating industrial cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organisation and cleanliness. Hardworking [Job Title] well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently. Plans to deliver on targets with relative ease. Skilled [Job Title] bringing [Number] years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Self-motivated Cleaner with [Number] years of experience. Works tirelessly to achieve spotless levels of cleanliness throughout [Type] buildings. Shares practical deep cleaning techniques to deliver first-class hygiene and safety. Focused [Job Title] providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team. Reliable and honest [Job Title] skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Reliable [Job Title] always ready for cleaning assignments and willing to work hard to meet targets. Trained in cleaning different types of spaces and adaptable to changing requirements between jobs. Careful to check work and maintain strict quality standards. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Conscientious sanitation professional skilled at safely and efficiently collecting [Type] and [Type] materials. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads over extended time periods. Seasoned facilities team member with expertise in cleaning, stocking and maintaining [Type] and [Type] facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work history

Cleaning Operative

Estates, University of Leicester
Leicester, Leicestershire
10.2019 - Current
  • Work efficiently to perform day-to-day tasks within allotted timeframes.
  • Maximise University reception area for presentation by achieving high standards of cleanliness, hygiene and health and safety.
  • Identify, manage and report accidents, hazards and safety risks to reception staff.
  • Correctly use colour-coded equipment.
  • Restock, refresh and sanitise bathroom facilities.
  • Safely store cleaning equipment and chemicals.
  • Clean and sanitise kitchen fixtures and fittings for high quality finish.
  • Spot clean and sanitise high-touch areas.
  • Work strictly within University's health and safety guidelines, delivering full regulatory compliance.
  • Manage recycling and waste disposal, sorting into correct units for improved sustainability practices.

Cleaning Operative

Facilities Management/Morrisons
Lutterworth, Leicestershire
10.2017 - 08.2019
  • Cleaned all areas according to a periodic schedule as instructed.
  • Reported any identified faults or hazards to relevant staff.
  • Attended all urgent incidents as and when required.
  • Responded politely and professionally to all enquiries from internal and external customers.
  • I provided a detailed handover to store colleagues at the end of my shift.
  • Always being conscious that I was acting as the cleaning company's representative in this customer service setting.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.
  • Managed workload between team of [Number] cleaners to work reliably to fixed schedule.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
  • Maintained tidy, functional cleaning storerooms, enabling ease of product retrieval.
  • Executed specific customer requests to deliver personalised customer service.
  • Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
  • Maximised establishment presentation by achieving high standards of cleanliness, hygiene and health and safety.
  • Identified, managed and reported accidents, hazards and safety risks to managers.
  • Maintained outstanding hygiene standards within kitchens and bathrooms by conducting regular deep cleans.
  • Communicated well with team across multiple locations.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Emptied and cleaned trash cans following procedures.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Spot cleaned and sanitised high-touch areas.
  • Monitored cleaning supplies and ordered more when necessary.
  • Managed recycling and waste disposal, sorting into correct units for improved sustainability practices.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Safely stored cleaning solutions, equipment and chemicals.

Volunteer

Age Concern
Lutterworth, Leicestershire
07.2016 - 10.2017
  • Volunteered in charity shop for 15 - 20 hours a week.
  • Operated cash till, debit\credit card machine.
  • Processed donations from customers, sorted and displayed on premises.
  • Team member on the shop floor, changed the window display regularly.
  • Kept workspace area clean to maintain cleanliness and quality standards.

Travel Consultant

National Express & Co-Op Travel
Birmingham, West Midlands
05.2003 - 06.2006
  • Op Travel
  • I converted customers' new travel enquiries into bookings
  • I sold ancillary products such as airport parking, travel insurance and VIP lounges to raise additional revenue so I could achieve my targets
  • I dealt with existing clients' reservations and all general travel enquiries
  • For example; In person I handled clients' holiday payments in cash and balances by card payments
  • I issued customers with their confirmations, invoices, tickets and ordered foreign exchange prior for their trip
  • I always dealt with my customers with a pleasant and positive attitude.
  • Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
  • Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
  • Informed clients about cancellation policy and associated penalties.
  • Generated repeat business by escalating and actioning feedback for maximum effect.
  • Managed portfolios of High Net Worth clients, providing comprehensive service from pre- through post-trip.
  • Advised customers on visas and travel safety.
  • Used promotional techniques to sell tour packages, meeting and exceeding monthly sales targets.
  • Strived to reach set sales and revenue targets.
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Confirmed payment of deposits from clients before commencing with bookings.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Utilised Global Distribution Systems to conduct booking transactions.
  • Prepared comprehensive travel itineraries using accessible formats for customers.
  • Employed active listening and research skills to establish and maintain positive, loyal client relationships.
  • Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.

P.A. & Administrator

NHS MH Development Team Prison Health Taskforce
Birmingham & Stafford, West Midlands
01.2001 - 05.2003
  • Task Force Board &
  • CAMHS (Child & Adolescent Mental Health Services) Mental Health Development Team, Hospitals Birmingham, NHS Trust
  • Diary & email management for the Prison Health Task Force Manager and the CAMHS Team Manager
  • Telephone enquiries from internal and external customers
  • I processed incoming/outgoing post and filed confidential documents
  • I prepared and distributed the agreed agenda, prior to Task Force Board or CAMHS meetings
  • I communicated with HMP Prison staff to book rooms for the Bi-monthly Task Force Board meetings
  • I attended meetings to record the minutes for the Task Force Board and the CAMHS Team
  • I typed up the minutes and distributed them to members of the Task Force Board and to the CAMHS teams
  • I regularly organised Mental Health Development Team conferences, including one with 100 delegates called ‘Inside Out'
  • I liaised with the Minister for Prisons, Mr
  • Hilary Benn, who was also invited to the conference as our keynote speaker.
  • Safeguarded company reputation through stringent operational compliance.
  • Implemented improved policies and structures to achieve business development goals.
  • Developed workplace culture for improved staff retention.

Personal Assistant

MG Rover Group
South Birmingham, West Midlands
10.1999 - 01.2001
  • Diary and email management
  • I handled internal and external telephone enquiries
  • Co-ordinated and booked Director's business travel and accommodation requirements
  • Dealt with incoming and outgoing post, the filing system and booked staff's vehicles for servicing
  • I was responsible for ordering the office supplies for the team.
  • Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Collaborated with admin teams, human resources and finance department on special projects.
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Created engaging presentations, spreadsheets and reports.
  • Applied best business practices and etiquette to comply with guidelines and procedures.
  • Oversaw incoming and outgoing mail to facilitate smooth delivery.
  • Facilitated internal and external correspondence for management.
  • Purchased office supplies to maintain consistent inventory.
  • Drafted and submitted reports to manager.
  • Documented data and stored important records on database.
  • Copied, scanned and faxed documents to assigned recipients.
  • Managed events, booked venue and sent invitations to guests.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Maintained updated spreadsheets with metrics for tracking and reporting.
  • Proofread, formatted and corrected correspondence for office staff.
  • Transcribed correspondence and documents into correct formats used by office team.
  • Conformed letters, emails and forms to office standards and corrected colleagues' work.
  • Accepted dictation from staff and created professional documents from provided information.
  • Scanned and uploaded documents into digital filing system.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Organised and maintained filing system for easy staff access.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Handled basic clerical needs to help staff focus on more pressing matters.
  • Input new data and crafted correspondence with strong skills in number pad use and [Number] WPM typing.
  • Researched topics to compile summary or exhaustive data for different uses.
  • Processed incoming and outgoing parcels and correspondence for staff.

Recruitment Administrator & Bank Official Cashier

AIB Allied Irish Bank (GB)
Dublin & Solihull, Dublin & Solihull
09.1997 - 10.1999
  • Bank Official/Customer Service Team, AIB HQ, Dublin & Allied Irish, Plc, UK
  • I followed HR recruitment procedures which involved dealing with confidential data
  • I processed incoming job applications including correspondence to successful & unsuccessful applicants
  • I worked as a Frontline Cashier
  • I served business customers where I processed large financial transactions
  • I dealt with all customer enquiries by telephone and face to face i.e
  • I took foreign exchange and cheque book orders
  • I securely provided customers with their banking transaction information on request
  • I efficiently managed my cashiers till, balancing it correctly after closing every day for the duration of my contract.
  • Enabled smooth recruitment operations by maintaining accurate candidate data in Pinpoint ATS.
  • Used Workable software to coordinate and schedule up to [Number] phone and face-to-face interviews each week.
  • Responded to [Number]+ candidate enquiries daily.
  • Protected employee privacy and confidentiality, ensuring GDPR compliance across all tasks.
  • Concurred with department managers to forecast future hiring needs and requirements.
  • Created and implemented successful recruitment process to fill required vacancies.
  • Designed and modified recruiting procedures to cater to applicant needs.
  • Trained and supervised recruiting team to follow procedures for onboarding process.
  • Researched various advertising options to place ads and attract candidates.
  • Collaborated with HR professionals and universities to build network and establish professional relationships.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
  • Screened candidates, conducted interviews and selected ideal talent to fill open roles.
  • Monitored recruiting metrics to determine hours works and paid.

Education

ECDL (European Computer Driving License) certificate, 6 modules in Microsoft Office, Outlook & the internet. - IT

Adult Education Community Centre
Harborne, Birmingham

Diploma of Higher Education - Paediatrics

London Montessori Centre
Dublin, Ireland
09.1991 - 06.1993

Certificate of Higher Education - Computers/I.T.

Foras Aiseanna Saothair
Dublin, Ireland

Certificate of Higher Education - Secretarial

Irish Times Training Centre
Dublin, Ireland
01.1990 - 04.1990

A-Levels Equivalent - Secondary School

St. Louis High School
Dublin, Ireland
09.1987 - 06.1989

Skills

  • Electronic file management
  • Excel database maintenance
  • Event coordination
  • Data entry
  • Record-keeping and bookkeeping
  • Microsoft Word expertise
  • Microsoft Office
  • Office management
  • Developing slide presentations
  • Data organisation
  • Excellent telephone and email etiquette
  • Microsoft Outlook
  • Accurate minute-taking
  • Scanning and laminating
  • Sorting mail
  • Answering incoming calls
  • File archive administration
  • Document retrieval
  • Stationery control
  • External communications
  • Database organisation
  • Event planning
  • Professional and mature
  • Contact list management
  • Event planning and management
  • Diary management
  • Strong problem solver

Interests

My Hobbies:, Photography: I have been an enthusiastic photographer for over 15 years. During my career break from 2006 to, I developed a client base, as a way of earning some money and in-turn I gained experience as a portrait and wedding/event photographer. I have a photography portfolio which is a work in progress.Dunton Bassett Community Singers: I am a member of this group as a soprano, singing with the group since 2013. I join in when performing at concerts at our local church every year and we performed at the recording of Songs of Praise. I find that singing is a very relaxing hobby and a good way to socialise.

Languages

English
Native
French
Elementary

Timeline

Cleaning Operative

Estates, University of Leicester
10.2019 - Current

Cleaning Operative

Facilities Management/Morrisons
10.2017 - 08.2019

Volunteer

Age Concern
07.2016 - 10.2017

Travel Consultant

National Express & Co-Op Travel
05.2003 - 06.2006

P.A. & Administrator

NHS MH Development Team Prison Health Taskforce
01.2001 - 05.2003

Personal Assistant

MG Rover Group
10.1999 - 01.2001

Recruitment Administrator & Bank Official Cashier

AIB Allied Irish Bank (GB)
09.1997 - 10.1999

Diploma of Higher Education - Paediatrics

London Montessori Centre
09.1991 - 06.1993

Certificate of Higher Education - Secretarial

Irish Times Training Centre
01.1990 - 04.1990

A-Levels Equivalent - Secondary School

St. Louis High School
09.1987 - 06.1989

ECDL (European Computer Driving License) certificate, 6 modules in Microsoft Office, Outlook & the internet. - IT

Adult Education Community Centre

Certificate of Higher Education - Computers/I.T.

Foras Aiseanna Saothair
Aoife Barry