Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
Generic

Michael Sammy

Basildon,ess

Summary

Highly skilled professional with extensive expertise in customer service, retail sales, and administrative tasks. Demonstrates exceptional communication excellence, active listening, and resilience under pressure. Proven ability to handle cash transactions accurately and efficiently while maintaining a polite and friendly demeanour. Adept at stock counting, price tagging, and ensuring health and safety compliance. Strong proficiency in Microsoft Office Suite and document management. Committed to delivering outstanding customer engagement and fostering a positive work environment. Career goal: To leverage comprehensive skills in a dynamic role that enhances customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cleaning operative

Excellerate Seervices (Scania Purfleet)
02.2024 - Current
  • Worked quickly to complete cleaning within allotted timeframes.
  • Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Ensured tidy environment for staff comfort by emptying waste bins regularly.
  • Correctly used colour-coded equipment.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Monitored cleaning supplies and ordered more when necessary.
  • Restocked, refreshed and sanitised bathroom facilities.

Warehouse operative

Gi Group
01.2024 - 02.2024
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Maintained clean, safe and orderly warehouse space.
  • Completed work following safety rules for best working practices.
  • Operated material handling equipment to move large and heavy loads.
  • Carried out stock control and maintained quality standards high for audits.
  • Managed disposal of waste materials, maintained clean working environment.

Customer assistant

Adundam Lawal Ventures
Lagos, Nigeria
02.2017 - 01.2020
  • Handled cash and card payments with accuracy.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with product selection to ensure satisfaction.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Ensured health and safety regulations complied within work premises at all times.
  • Provided excellent customer service to ensure repeat business.

Store helper

Adundam Lawal Ventures
Lagos, Nigeria
02.2022 - 10.2023
  • Followed company policies strictly for smooth running of business operations.
  • Received and processed product returns.
  • Kept work area clean and tidy, promoting safe working environment.
  • Arranged product displays attractively to boost sales.
  • Supported colleagues in performing daily tasks improving teamwork efficiency.
  • Assisted customers in finding desired products for improved shopping experience.
  • Tagged items correctly for efficient checkout process.
  • Packed items carefully to prevent damage during transportation.
  • Loaded and unloaded deliveries with use of manual handling techniques.
  • Built rapport with new and existing customers to boost client retention.

Education

Higher National Diploma - Insurance

The Polytechnic,Ibadan
Nigeria

Skills

  • Creative thinking
  • Customer Service
  • Team player
  • Time efficiency
  • Resilience under pressure
  • Verbal and oral communication
  • Retail sales expertise
  • Stocking shelves
  • Excellent attention to detail
  • Time-management
  • Efficient work ethic
  • Customer service excellence
  • Health and Safety Compliance
  • Cleaning equipment operations
  • Health and safety awareness
  • Office equipment care
  • Cleaning chemicals knowledge
  • Administrative skills
  • Computer literacy
  • Telephone etiquette
  • Microsoft Office Suite

Certification

Human Resources Management

Skillsedge Consulting Ltd Abuja. 2021 - Till Present

Project Management

Skillsedge Consulting Ltd Abuja. 2021 - Till Present

Customer Service and Relationship

Skillsedge Consulting Ltd Abuja. 2021 - Till Present

Health Safety and Environment 1, 2, & 3

Skillsedge Consulting Ltd Abuja. 2021 - Till Present

REFERENCES

REFERENCES Available on Request

Timeline

Cleaning operative

Excellerate Seervices (Scania Purfleet)
02.2024 - Current

Warehouse operative

Gi Group
01.2024 - 02.2024

Store helper

Adundam Lawal Ventures
02.2022 - 10.2023

Customer assistant

Adundam Lawal Ventures
02.2017 - 01.2020

Higher National Diploma - Insurance

The Polytechnic,Ibadan

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Michael Sammy