Tracy Gordon
Belfast,Antrim and Newtownabbey
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Project support worker
Queens quarter housing
Belfast, Antrim
2011.06 - 2025.01
- Provided administrative support to Project Manager for successful project execution.
- Developed strong working relationships with external suppliers to ensure timely delivery of necessary items for projects.
- Regularly updated risk logs, managing potential issues proactively.
- Facilitated clear communication between departments involved in the project.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Opened and routed business parcels and letters.
- Transcribed or scanned data to create new files.
- Produced clean, error-free professional business correspondence for office team.
Sales advisor
Winemark
Belfast, Antrim and Newtownabbey
2011.09 - 2016.01
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Assisted in stock taking for accurate inventory management.
- Suggested suitable products to customers for enhanced shopping experience.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Resolved customer complaints swiftly, maintaining company reputation.
- Maintained clean, organised retail environment to enhance shopping experience.
- Delivered excellent customer service by addressing and resolving queries.
- Monitored and refreshed displays to attract customers.
- Worked extended hours during holiday season managing high customer footfall.
- Implemented promotional strategies for increased product visibility.
- Coordinated special events promoting new product lines.
- Established rapport with potential buyers to foster repeat business.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered high sales performance within budget to strict deadlines and targets.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Used management software and data analysis to forecast product demand.
Domestic care assistant
Cregagh nursing home
Belfast, Mid and East Antrim
2010.01 - 2011.01
- Followed strict hygiene protocols whilst preparing meals or assisting with personal hygiene tasks – this helped prevent any potential infections.
- Contributed positively towards maintaining high standards of cleanliness throughout the premises – this promoted a healthier environment for both staff members and residents alike.
- Established good rapport with each client, fostering trustful relationships that enhanced quality of service provided.
- Demonstrated empathy towards the emotional needs of clients through active listening skills.
- Ensured a clean and healthy environment for clients with regular cleaning tasks.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
Education
GCSEs - English. Maths
Orangefield high school
Belfast 1984.09 - 1989.09
Affiliations
- Diy improvement. Reading. Socialising
Sales advisor
Key holder. Cash handling.
Timeline
Sales advisor
Winemark
2011.09 - 2016.01
Project support worker
Queens quarter housing
2011.06 - 2025.01
Domestic care assistant
Cregagh nursing home
2010.01 - 2011.01
GCSEs - English. Maths
Orangefield high school
1984.09 - 1989.09