Douglas Igbinosa Japheth Idiaghe
London,Greater London
Summary
Experienced support and duty worker with a strong background in assisting vulnerable clients, currently employed at St Mungo’s in London. Demonstrates expertise in client engagement, safeguarding, and effective communication, with a proven track record of coordinating referrals and maintaining accurate records. Previous roles include domiciliary care worker at Holistic Community Care and alumni officer at Olumawu School/College, showcasing skills in crisis intervention, emotional support, and collaboration with health professionals. Committed to enhancing client well-being through comprehensive support planning and referrals.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Project Worker / Support & Duty Worker
St Mungo's
03.2025 - Current
- Managed diverse caseload of residents, providing tailored support through key working, support plans, and risk assessments.
- Support residents experiencing homelessness, mental health challenges, substance misuse and social exclusion.
- Coordinate support with GPs, mental health teams, probation services and housing providers.
- Built partnerships with healthcare, housing and community organisations.
- Facilitated Breakfast Club sessions promoting wellbeing and social inclusion.
- Led Breakfast Club sessions to foster community spirit and enhance resident wellbeing., Games Night and resident wellbeing activities.
- Planned Games Night activities that strengthened resident relationships.
- Improved resident participation through engagement activities.
- Introduced engagement initiatives that improved resident participation and community cohesion.
- Organised volunteer-led garden refurbishment project, enhancing community engagement through collaboration with residents and staff.
- Coordinated garden improvement project, enhancing communal space and fostering resident ownership.
- Supported client involvement initiatives to empower residents and promote active participation. initiatives and resident-focused grant projects.
- Maintain safeguarding records, support plans, case notes and incident reports.
Domiciliary Care Worker
Holistic Community Care
05.2025 - 08.2025
- Delivered person-centred care that enhanced dignity and fostered independence.
- Supported daily living activities, including nutrition and mobility, to promote overall wellbeing.
- Maintained accurate care records and promptly reported safeguarding concerns to ensure client safety.
Alumni Officer & Student Support Assistant
Olumawu School/College
01.2024 - 12.2024
- Coordinated student services and events, ensuring smooth operations in a busy educational environment.
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
Education
Level 3 Diploma - Health and Social Care
UKPD Academy
01-2026
MBA - Business Administration
University of Sunderland
London, ENG01-2025
Level 7 Diploma - Strategic Management and Leadership
OTHM
01-2024
BSc - Economics
Baze University
Abuja, Nigeria01-2022
Skills
- Risk assessment
- Client relationship management
- Case management
- Support planning
- Volunteer coordination
- Record maintenance
- Event planning
- Dignity promotion
- Wellbeing facilitation
- Partnership building
- Resident empowerment
- Safeguarding compliance
- Customer service excellence
- Work under pressure
- Use of power tools
- Team coordination
- Hand and power tools
- Reliability
- Cultural awareness
- Equipment Maintenance
- Critical-thinking
- Strategic planning
- Self-motivation
- First Aid certification
- Health and safety comm
- Physical stamina
- Project planning
- Independent working
- Team player
Certification
- First Aid Training
- PIE (Psychologically Informed Environment) Training
- Domestic Violence Awareness Training
- Conflict Management Training
- Health & Safety Training
- Safeguarding Adults & Professional Boundaries
- Microsoft Office Specialist (Excel)
- Digital Marketing
Custom
https://www.linkedin.com/in/douglas-idiaghe-98b787349
Timeline
Domiciliary Care Worker
Holistic Community Care
05.2025 - 08.2025
Project Worker / Support & Duty Worker
St Mungo's
03.2025 - Current
Alumni Officer & Student Support Assistant
Olumawu School/College
01.2024 - 12.2024
Level 3 Diploma - Health and Social Care
UKPD Academy
MBA - Business Administration
University of Sunderland
Level 7 Diploma - Strategic Management and Leadership
OTHM
BSc - Economics
Baze University