Tracy Dean
Thurrock,Essex
Summary
Reliable professional with strong aspiration to excel in hospitality and events coordination. Demonstrates exceptional organisational skills and customer service acumen, ensuring smooth event and guest satisfaction. Committed to creating memorable experiences and fostering positive client relationships. Hardworking with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities.
Overview
26
26
years of professional experience
Work History
Nursery House Keeper / Kitchen Cook
Play 2 Learn
South Sifford , ESSEX
03.2004 - 02.2025
- Managed all area's of the kitchen by myself and children/ allergies requirements children. Had five star health inspection rating in December 2024
- Maintained high standards of hygiene by regularly cleaning kitchen surfaces and equipment/providing hygienic environment. Assisted in inventory management,
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Supported emotional wellbeing by creating nurturing and inclusive environment. Ensured child safety with diligent supervision during playtime.
- Assisted children with daily routines to foster independence. Created caring bonds with children for comfort and safety within nursery.
- Engaged with both children and caregivers to nurture ongoing trusting rapport. Worked hard with team to support them in any area needed and to keep the nursery running smoothly
Bear Retail Assistant (Seasonal Worker
Build-A -Bear
Grays
03.2023 - 10.2023
- Delivered outstanding in-store experience through positive and attentive customer service to increase sales and customer stratification.
- Merchandise, finding accessories and completing purchases. Boosted sales through suggestive selling techniques.
- Provided energetic experiences for children, adults of all ages and abilities and Encouraged involvement of all participants. Plan birthday parties fun and Supported smooth running of events.
Foster Carer
Thurrock council
Grays
01.2019 - 09.2023
- Advocated for social, emotional, and educational stability of children with complex emotional and behavioural needs
- Comforted children during times of crisis provide security and safety measures. Built strong relationships with birth families where appropriate, strengthening family ties.
- Collaborated with supervising social workers and reviewing officers for optimal care and supervised contact arrangements as appropriate.
Warehouse Operative
Amazon. Tilbury
Tilbury, Thurrock
10.2022 - 02.2023
- Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets
Voluntary Support Worker
NHS Inclusion Recovery College
Grays
09.2018 - 12.2022
- Helping student and staff with CBT courses for student with mental health problems such as Depression, Anxiety, OCD and many more to understand and find tools to help their own self recovery.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being. Actively listened to client concerns thus creating a comforting environment.
- Led group activity programmes to support independence and encourage community inclusion. Helped develop new well-being courses
Carer
Bluebells Residential Care Home, Grays
01.2018 - 04.2018
- Supported clients with personal care requirements including dressing, showering and toileting.
Support worker
CBT Voluntary
01.2017 - 01.2018
- Providing Advice & guidance using an online platform and IAPTs Regarding the feedback on the CBT program
- Supporting own caseload of clients by phone and online with a 60% Recovery rate
- Promoting the safeguarding process by completing online and telephone assessments
- Making referrals to other partnerships and agencies.
Volunteer LSA
Grays Adult College
01.2016 - 01.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Encouraged independent learning habits amongst pupils through consistent mentoring.
- Collaborated with teachers for development of effective learning plans.
- Provided behavioural management strategies to maintain disciplined atmosphere.
Food Preparation Warehouse Operative
Wingland Foods
Sutton Bridge
10.2003 - 08.2004
- Prevented food contamination, verifying items were maintained at correct temperature and freshness.
- Preparation of raw foods.
Bartender
The Hope Public Bar
Barking
11.1998 - 12.2000
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Handled cash transactions securely minimising risk of theft or fraud.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Education
Level 2 - Designated Fire Safety Officer
Noodle Now
Essex01.2025
Advance Food Safety And Hygiene Level 3 -
Food hygiene
Essex 03.2024
Some College (No Degree) - CACHE Children And Young Peoples Mental Health
CACHE
Essex 08.2021
Some College (No Degree) - Children
NCFE CACHE safeguarding
Essex05.2021
Level 2 - Mental Health Awareness Training And Qualification
NCFE
Essex 08.2020
Diploma - Health And Social Care Level 3 Diploma
Grays Adult College
Essex05.2019
Level 2 - Counselling
Grays Adult College
Grays 03.2019
Some College (No Degree) - Drugs And Alcohol
Adult College of Barking And Dagenham
Barking And Dagenham 09.2017
Some College (No Degree) - Customer Service
NCFE Retail Customer Service Skills
Barking And Dagenham 09.2009
Skills
- Team player Patience and tolerance Excellent communication
- Approachable, helpful, and friendly manner Positive Welcoming demeanour
- Outstanding customer service Service orientation
- Hospitality background Catering experience
- Working in difficult situations, tough environments Patience under pressure Conflict Resolution Complaint handling
- Organised, attention to details Record keeping, following Policies and Procedures
- Customer experience Confidentiality assurance
- Able to create and sustain excellent professional relationships
- Empathy and compassion
- Health and Safety regulations COSHH compliant Health and Safety Compliance
- Food service Food hygiene knowledge Safe food handling Understanding dietary requirements Experience with dietary restrictions
- Allergen awareness
- First Aid trained
- Resourcefulness
- Bartending Beverage preparation
- Housekeeping standards, Hygiene awareness Room setup efficiency
- Deep-Cleaning expertise Sanitary compliance Chemical safety and storage
- Laundry operations
- Stock management Cash handling and processing
- Childcare experience
- Retail sales techniques Successful up-selling Sales target achievement
- Warehouse operations understanding Heavy Manual handling lifting Barcode scanner usage Picking and packing
- Box office operations Product knowledge
- Professional boundaries
- Adult social care knowledge
- Foster care system navigation
- Learning disability support Child Protection Procedures
- Mental health support Knowledge of mental disorders Self-Harm prevention approach
- Patient advocacy
- Report-writing Computer skills Computerised patient records Patient record maintenance
- Food hygiene legislation compliance
Timeline
Bear Retail Assistant (Seasonal Worker
Build-A -Bear
03.2023 - 10.2023
Warehouse Operative
Amazon. Tilbury
10.2022 - 02.2023
Foster Carer
Thurrock council
01.2019 - 09.2023
Voluntary Support Worker
NHS Inclusion Recovery College
09.2018 - 12.2022
Carer
Bluebells Residential Care Home, Grays
01.2018 - 04.2018
Support worker
CBT Voluntary
01.2017 - 01.2018
Volunteer LSA
Grays Adult College
01.2016 - 01.2017
Nursery House Keeper / Kitchen Cook
Play 2 Learn
03.2004 - 02.2025
Food Preparation Warehouse Operative
Wingland Foods
10.2003 - 08.2004
Bartender
The Hope Public Bar
11.1998 - 12.2000
Level 2 - Designated Fire Safety Officer
Noodle Now
Advance Food Safety And Hygiene Level 3 -
Food hygiene
Some College (No Degree) - CACHE Children And Young Peoples Mental Health
CACHE
Some College (No Degree) - Children
NCFE CACHE safeguarding
Level 2 - Mental Health Awareness Training And Qualification
NCFE
Diploma - Health And Social Care Level 3 Diploma
Grays Adult College
Level 2 - Counselling
Grays Adult College
Some College (No Degree) - Drugs And Alcohol
Adult College of Barking And Dagenham
Some College (No Degree) - Customer Service
NCFE Retail Customer Service Skills
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