Olivia Skitt
Barnburgh,Doncaster
Summary
Currently I am working part-time alongside studying for my A-level exams in a customer service role. I have excelled in this role for the past 2 years and have gained myself a wide range of transferable skills along the way, which I believe to be beneficial for the role of cabin crew. Within my position, I always remain professional and approachable whilst ensuring the satisfaction of the customer is always the main priority. My warm and welcoming approach ensures that customers feel comfortable in my presence and therefore satisfied with my service. My passion for providing excellent customer service always shines through and is something I wish to continue to provide in my future professional roles.
Overview
2
2
years of professional experience
Work history
Front of house team member
The Manvers Arms
Adwick upon Dearne, Doncaster
11.2023 - Current
- Checked guest satisfaction regularly, addressing any issues promptly.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Maintained high standards of customer service during peak times.
- Managed cash transactions accurately, ensuring accurate financial records.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Established rapport with regular diners, fostering a loyal client base.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
GCSEs - 9 Grades 7-5 including Maths and English
Ridgewood Academy
Doncaster 09/2019 - 06/2024
A-Levels - English Language, Sociology, Health and Social Care
Ridgewood Academy Sixth Form
Doncaster 09/2024 -
Skills
- Excellent customer service skills
- Remain calm and professional under pressure
- Patience and tolerance
- Welcoming demeanour
- Cash handling
- Payment Processing
- Positive attitude
- Flexibility
- Active listening
- Excellent communication
- Customer experience
- Empathy and compassion
- Stress management
- Positive and approachable
- Punctual and well organised
- Initiative
- Team player
- Customer satisfaction
Affiliations
- One of my many interests is my fitness and wellbeing, as I currently enjoy attending my local gym. This is a priority of mine as it helps to maintain my physical and mental health, whilst also helping me to balance my work and studies.
- As well as my health and fitness, I also have a passion for Musical Theatre. Since a very young age I have enjoyed taking part in and watching a range of musical theatre shows. This is a passion of mine which I engage in during my spare time, with my friends and family.
- Another hobby of mine is reading. I enjoy reading a wide range of books which helps to calm me down during stressful times.
Accomplishments
During my role as a Front of House Team Member at The Manvers Arms, I have received multiple acts of recognition from my management. An example of this would be being awarded ‘Employee of the month’. This award meant a lot to me as it made it clear to me that my skills and work are appreciated and that I am fit well to my role in customer service.
Timeline
Front of house team member
The Manvers Arms
11.2023 - Current
GCSEs - 9 Grades 7-5 including Maths and English
Ridgewood Academy
09/2019 - 06/2024
A-Levels - English Language, Sociology, Health and Social Care
Ridgewood Academy Sixth Form
09/2024 -