Tracy Bond
Bury,Borough of Bury
Summary
Diligent and aspiring individual with foundation in financial principles and keen eye for accuracy. Possesses strong analytical and communication skills, adept in handling financial data and client interactions. Committed to contributing to organisational efficiency and financial accuracy in credit control and customer services.
Overview
22
22
years of professional experience
Work history
Project Administrator and Call Handler
Property Tectonics
Swinton, Manchester
2026.01 - Current
- Assisted in coordinating project tasks for surveys with local social housing residents and surveyors to adhere to set deadlines to support timely delivery of objectives.
- signposting residents accordingly to support individuals and providing a customer service journey to meet the residents expectations.
- forward thinking with the ability to coordinate solutions to meet the needs of residents requirements and have an understanding of housing expectations.
- Coordinate appointments with residents and surveyors and note all conversations on systems with clear communication and no jargon.
- Have the ability to communicate with residents in a timely manner and to provide a clear understanding of what has been discussed with them.
- Ensuring that data protections are maintained and that the information is protected.
- Have the ability to provide solutions to problems that may arise during the inspection process and have the ability to objection handle residents objections .
- To implement what is identified as severe and what may be less risk with the use of asking the correct questions to residents and notify the local Housing Associations within the required timescales to meet relevant legislations.
- To proficiently use companies CRM and Microsoft systems to manage their data collection.
- Facilitated adherence to company policies while managing daily administrative responsibilities.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
Accounts Assistant and Credit Controller
BHID Group
Trafford Park, Trafford
2021.08 - 2025.12
- Streamlined debt collection processes resulting in improved financial health of the company.
- Liaised with sales department for achieving better client communication.
- Established effective payment plans to facilitate timely debt recovery.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Conducted bank reconciliations regularly to maintain accurate records.
- Entered financial information into corporate database for easy access and retrieval.
- Managed petty cash transactions, safeguarded company resources.
- Input sales, purchase and cash transactions.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Accounts manager
Ideal Energy and Fuel
Bury, Borough of Bury
2019.06 - 2021.02
- Managed client relationships, gained trust and loyalty.
- Built strong relationships with key stakeholders; enhanced business partnerships and collaborations.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Provided after-sales support as required, enhancing overall customer experience.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Customer support and Collections Officer
Bury MBC
Bury, Borough of Bury
2004.06 - 2013.10
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Managed caseloads efficiently, meeting deadlines consistently.
- Demonstrated sound judgement when assessing eligibility for Council Tax Support schemes.
- Improved customer satisfaction by professionally resolving council tax queries.
- Ensured confidentiality whilst handling sensitive personal data.
- Assisted customers in understanding council tax regulations to ensure compliance.
- Utilised excellent communication skills to explain complex information in understandable terms.
- Administered exemptions and discounts where applicable, making fair assessments based on individual circumstances.
- Supported citizens facing financial hardship to devise manageable payment plans.
- Processed council tax payments, ensuring timely collection of revenue.
Education
Bachelor of Arts with Majors - Education with Special needs
Liverpool Hope University
Liverpool 09/2021 - 06/2024
NVQ Level 3 - Customer Service
NVQ 3
Bury, Borough of Bury 05/2011 - 09/2014
Level 1 - BSL
Basic Sign Language
Bury 02/2010 - 04/2010
BSL Level 2 - BSL
BSL
Bolton 08/2025 - 05/2026
Course - Excel, word and Microsoft packages
ECDL
Bury, Borough of Bury 05/2009 - 08/2009
Skills
- Organisational awareness
- Billing system understanding
- Debt recovery techniques
- Procedural adherence
- Bank reconciliation expertise
- Communication skills
- Accounting
- British Sign Language (BSL) level 1
- BSL-2 September 2025
- Team building
Affiliations
- Enjoy cooking
- Football
- Holidays
Accomplishments
Awarded employee of the month for recognition of my continued achievements for the business
References
References available upon request.
My interests
I continue to learn new
Timeline
Project Administrator and Call Handler
Property Tectonics
2026.01 - Current
Accounts Assistant and Credit Controller
BHID Group
2021.08 - 2025.12
Accounts manager
Ideal Energy and Fuel
2019.06 - 2021.02
Customer support and Collections Officer
Bury MBC
2004.06 - 2013.10
Bachelor of Arts with Majors - Education with Special needs
Liverpool Hope University
09/2021 - 06/2024
NVQ Level 3 - Customer Service
NVQ 3
05/2011 - 09/2014
Level 1 - BSL
Basic Sign Language
02/2010 - 04/2010
BSL Level 2 - BSL
BSL
08/2025 - 05/2026
Course - Excel, word and Microsoft packages
ECDL
05/2009 - 08/2009