Maureen Wilson
Liverpool, Merseyside,Merseyside
Summary
Dedicated funeral service professional with extensive expertise in pre-needs planning, family liaison, and religious rites. Demonstrates exceptional skills in body preparation, floral arrangements, and memorial service facilitation. Proficient in bookkeeping, accounts management, and payroll processing with a strong ethical conduct and confidentiality assurance. Adept at empathetic listening and providing coping strategy guidance to grieving families. Committed to maintaining high organisational standards and ensuring respectful customer relationship care.
Overview
54
54
years of professional experience
12
12
years of post-secondary education
Work History
Funeral administrator
Cravens Funeral Services
Liverpool, Merseyside
11.1987 - 01.2024
- Prepared invoices accurately for funeral services rendered, maintaining financial transparency with clients.
- Prepared detailed records of funeral services for meticulous record-keeping.
- Managed funeral arrangements for grieving families whilst providing emotional support.
- Scheduled appointments between grieving families and Funeral Director facilitating open communication lines during planning process.
- Coordinated with local clergy to arrange memorial services, ensuring a comforting environment.
Accounting clerk
Blacklers
Liverpool, Merseyside
04.1970 - 11.1987
- Executed daily administrative tasks including answering phones and managing office supplies inventory; increased productivity levels.
- Managed accounts receivable duties; reduced overall outstanding debts.
- Compiled end-of-month statements to ensure timely reporting of financial data.
- Reduced errors in customer billing, enhancing customer satisfaction rates.
- Processed payroll accurately, ensuring all employees were paid on time and correctly.
- Harmonised company's cash flow management with proper monitoring and record-keeping practices.
- Handled sensitive information confidentially; maintained high level of professionalism at all times.
- Verified transaction details for correctness and completeness before entry into system.
- Followed documentation procedures to maintain robust recordkeeping system.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Matched and coded up to [Number] invoices monthly, demonstrating extreme attention to detail.
Education
CSE'S - various
Lawrence Road School
LiverpoolCSE 09.1960 - 07.1970
Diploma in funeral directing - Funeral services
Online course
Liverpool 09.1999 - 09.2001
Skills
- Accounting basics
- Pre-Needs funeral planning
- Scheduling arrangements
- Sensitivity to religious practices
- Family liaison expertise
- Effective coordination
- Body preparation and dressing
- Floral arrangements understanding
- Religious rites familiarity
- Post-Funeral follow-up
- Discreet conduct
- Coping strategy guidance
- Funeral etiquette knowledge
- Grave marker selection assistance
- Memorial service facilitation
- Customer relationship care
- Confidentiality assurance
- Knowledge of funeral products
- Respectful attitude
- Casket selection advisory
- Cremation process knowledge
- Telephone etiquette
- Records management
- Computerised record keeping
- Empathetic listening
- Death certificate processing
- Bookkeeping expertise
- Good business acumen
- Double-Entry bookkeeping understanding
- Ethical integrity
- Strong ethical conduct
- Procedural adherence
- Tactful diplomacy
- High organisational aptitude
- Pro-Activity
- Organisational awareness
- Confidentiality maintenance
- Accounts Payable/Accounts Receivable
- Supplier liaison
- Cash book maintenance
- Compliance understanding
- Assertiveness
- Payroll processing
Affiliations
- Reading
- Knitting and crocheting
Timeline
Diploma in funeral directing - Funeral services
Online course
09.1999 - 09.2001
Funeral administrator
Cravens Funeral Services
11.1987 - 01.2024
Accounting clerk
Blacklers
04.1970 - 11.1987
CSE'S - various
Lawrence Road School
09.1960 - 07.1970
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