Tracey Sandpearl

• Lead and manage day-to-day branch operations, ensuring high standards of customer service and operational efficiency
• Build, develop, and nurture long-term client relationships to drive repeat business and customer loyalty
• Manage and motivate a team of travel consultants, providing coaching, training, and performance feedback
• Deliver tailored travel solutions by understanding client needs, preferences, and budgets
• Drive sales performance through effective upselling, cross-selling, and promotional initiatives
• Handle high-value and complex travel bookings, including leisure, corporate, and group travel
• Resolve customer issues and complaints professionally to maintain brand reputation and client trust
• Monitor branch KPIs, sales targets, and budgets, implementing strategies to exceed performance goals
• Maintain strong relationships with suppliers, tour operators, and airlines to secure competitive rates
• Ensure compliance with industry regulations, company policies, and health & safety standards

Provided expert travel advice and tailored itineraries, delivering exceptional customer service while managing end-to-end bookings for leisure and corporate clients

• Provided companionship during outings contributing to an active social life for clients.
• Supported daily living skills which increased client self-confidence.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function
• Built trusting, supportive relationships to enhance emotional wellbeing and confidence
• Supported individuals to engage in social, recreational, and community activities
• Implemented and followed individual care plans, risk assessments, and support strategies
• Maintained accurate daily records and reports in line with care standards and policies
• Worked collaboratively with families, healthcare professionals, and external agencies
• Responded calmly and effectively to challenging behaviours, using de-escalation techniques
• Ensured a safe, clean, and supportive living environment at all times

• Supported students with special educational needs (including autism, ADHD, and learning disabilities) in classroom and one-to-one settings
• Assisted teachers in delivering adapted lessons to meet individual learning needs and abilities
• Implemented individual education plans (IEPs) and behaviour support strategies
• Promoted social, emotional, and academic development in a safe and inclusive environment
• Provided personal care and emotional support where required, ensuring dignity and wellbeing
• Used positive behaviour management and de-escalation techniques
• Monitored and recorded student progress, feeding back to teaching staff and SENCO
• Supported students with communication, sensory, and mobility needs
• Encouraged independence, confidence, and engagement in learning activities
• Deputy Designated Safeguarding Officer