TRACEY DUNN
BOSTON,LINCOLNSHIRE
Summary
Dedicated Foster Carer with strong commitment to providing best possible care for children in need. Skilled in working with children from diverse backgrounds and experience in providing emotional support and guidance. Compassionate with proven track record of providing safe, supportive and nurturing environments for children in care. Skilled in working with children with complex behaviours.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills.
Overview
35
35
years of professional experience
1
1
Certification
Work history
Equine yard manager
Marcello
Florence, ITALY
- Fed, watered and toileted animals ahead of treatments.
- Utilised organisational skill and understanding of client needs to effectively assign horses for riding & jumping lessons.
- Planned proactively to meet busy grooming schedules.
- Sourced grooming products to benefit animals with hair and skin conditions.
- Carried out general yard management and maintenance duties including [Task] feeding and training of staff.
- Liaised with customers to meet care and grooming requirements.
- Optimised animal comfort during treatments through compassionate care.
- Optimised animal health and wellbeing, bandaging wounds and completing preventive care.
- Utilised harnesses and slings to provide comfort and security to animals during grooms.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Used various styling techniques to meet client specifications.
- Performed thorough set-up and shut-down services at the start and end of the day, including late night checks and [Task]yard security.
- Advised customers on correct aftercare for optimised animal health.
- Bathed animals for maximum cleanliness and comfort.
- Assigned approiate duties to junior staff, monitoring operations to ensure professional stable running.
- Assisted livery clients by managing inquiries and questions.
- Groomed horses using developed abilities in clipping, trimming, pulling and plaiting.
- Monitored animal grooming trends to meet customer demand.
- Trained in animal first aid to provide emergency assistance.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Checked animal coats for fleas and ticks, offering treatment advice.
- Provided medical assistance to animals awaiting veterinary care.
- Dried animal coats using stand dryers, blasters and finishing dryers.
- Calmed anxious pets to achieve positive grooming experiences.
- Maintained exceptional animal welfare during grooming and kennel stays.
- Assisted with infection control through social distancing and PPE wearing.
- Handled chemicals and waste in line with COSHH regulations.
- Monitored and updated stock levels and inventory databases.
- Processed invoices and payment runs with complete accuracy.
- Increased customer satisfaction by resolving issues.
- Supported team by demonstrating respect and willingness to help.
- Stayed current on processes and procedures to offer relevant assistance.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Foster Carer
Hertfordshire County Council
Boston, Herefordshire
2012.01 - 2023.12
- Participated in community events and activities to encourage regular interaction for more stability.
- Ran community programmes to limit further client intervention and follow-up care.
- Developed tailored action plans whilst prioritising pressing concerns.
- Attended therapy appointments and implemented advised strategies to enhance care.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Set fair boundaries with appropriate levels and methods of discipline.
- Counselled clients through difficult times using approved and compassionate strategies.
Flagship store manager
Starbucks Coffee
London, LONDON
2006.12 - 2012.01
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Assisted in recruiting, hiring and onboarding store staff.
- Enforced service standards to maintain establishment reputation for excellence.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Oversaw business staffing and training, building successful, customer-focused team.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Created seasonal sales plans with varying stock and promotional strategies.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Acted as liaison between staff and management to improve store performance.
- Kept awareness of competitor activity and developed ideas to promote store.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Challenged and inspired team members to achieve business results.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Completed customer orders with speed and accuracy.
- Kept appropriate stock levels to match expected demand.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Delivered services to customer locations within target timeframes.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Served customers to drive sales and deliver top-quality experiences.
- Handled chemicals and waste in line with COSHH regulations.
- Displayed energy and enthusiasm in fast-paced environment.
- Improved efficiency and productivity by acquiring new skills.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Completed opening and closing procedures, from product replenishment to budget control.
- Successfully maintained clean driving licence and access to reliable transportation.
Store manager
THE TROUGH
Leicester, Leicestershire
2002.07 - 2007.11
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Acted as liaison between staff and management to improve store performance.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Challenged and inspired team members to achieve business results.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Evaluated products to select mix meeting current customer demand.
- Leveraged strong working knowledge of products and systems within F&B industry.
- Leveraged strong working knowledge of products and systems within [Type] industry.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Completed opening and closing procedures each day.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Enforced service standards to maintain establishment reputation for excellence.
- Understood what drives overall business success and prioritised and delivered quality results.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Oversaw business staffing and training, building successful, customer-focused team.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Followed industry trends and set pricing strategies to maximise business returns.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Kept awareness of competitor activity and developed ideas to promote store.
- Created seasonal sales plans with varying stock and promotional strategies.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Assisted in recruiting, hiring and onboarding store staff.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Delivered services to customer locations within target timeframes.
- Oversaw daily operations to achieve high productivity levels.
- Received and processed stock using inventory management system.
- Increased revenue by upselling and recommending products.
- Kept appropriate stock levels to match expected demand.
- Assisted with infection control through social distancing and PPE wearing.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled chemicals and waste in line with COSHH regulations.
- Managed teams by overseeing hiring, training and professional growth of employees.
Yard manager
Marcello Bartelli
Florence & Rome, Italy
1989.02 - 2002.02
- Managed timely execution of [Number] stock takes [Timeframe].
- Led [Type] staff by example for [Number] years.
- Employed working knowledge of Health and Safety policies on [Type] site.
- Recorded number and quality of products, taking appropriate action of defective items.
- Monitored animal grooming trends to meet customer demand.
- Optimised animal comfort during treatments through compassionate care.
- Maintained exceptional animal welfare during grooming and kennel stays.
- Provided medical assistance to animals awaiting veterinary care.
- Groomed horses using developed abilities in clipping, trimming, pulling and plaiting.
- Used various styling techniques to meet client specifications.
- Advised customers on correct aftercare for optimised animal health.
- Planned proactively to meet busy grooming schedules.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Optimised animal health and wellbeing, bandaging wounds and completing preventive care.
- Utilised harnesses and slings to provide comfort and security to animals during grooms.
- Assisted livery clients by managing inquiries and questions.
- Dried animal coats using stand dryers, blasters and finishing dryers.
- Liaised with customers to meet care and grooming requirements.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Styled dog coats according to breed using clipping and hand-stripping methods.riding & jumping
- Utilised organisational skill and understanding of client needs to effectively assign horses for riding & jumping lessons.
- Utilised organisational skill and understanding of client needs to effectively assign horses for riding & jumping lessons.
- Assigned [Type] duties to junior staff, monitoring operations to ensure professional stable running.
- Performed thorough set-up and shut-down services at the start and end of the day, including [Task]late night checks and [Task]saftey measures.
- Trained in animal first aid to provide emergency assistance.
- Carried out general yard management and maintenance duties including [Task]Feeding and training of staff.
- Fed, watered and toileted animals ahead of treatments.
- Bathed animals for maximum cleanliness and comfort.
- Performed thorough set-up and shut-down services at the start and end of the day, including late night checks and securing the yard.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Supported team by demonstrating respect and willingness to help.
- Assisted with infection control through social distancing and PPE wearing.
- Checked animal coats for fleas and ticks, offering treatment advice.
Education
GCSEs - BHS STAGE 1,2 3,Assitant Instructor,Intermed instructor
Laurels College
LeicesterGCSEs 6 - BHS STAGE 1,2,3 ASSITANT INSTRUCTOR,
Laurels College
LondonSkills
- Child welfare checks
- Documentation management
- Protective services
- Trauma-informed care
- First Aid and CPR certified
- Community engagement
- Advocacy
- Community resources
- Child abuse
- Social services
- Behavioural challenges
- Clean driving license
- Development delays
- Programme operations
- Permanency plans
- Time management
- Communication skills
- Problem-solving
- Knowledge of [Software]
- Public relations
- Accounting
- Team building
Affiliations
- READING
- THEATRE
- HORESE RIDING
- GARDENING
Certification
DRIVING LICENSES
FIRST AID
HEALTH & HYGENE
Languages
Italian
Beginner
References
References available upon request.
Timeline
Foster Carer
Hertfordshire County Council
2012.01 - 2023.12
Flagship store manager
Starbucks Coffee
2006.12 - 2012.01
Store manager
THE TROUGH
2002.07 - 2007.11
Yard manager
Marcello Bartelli
1989.02 - 2002.02
Equine yard manager
Marcello
GCSEs - BHS STAGE 1,2 3,Assitant Instructor,Intermed instructor
Laurels College
GCSEs 6 - BHS STAGE 1,2,3 ASSITANT INSTRUCTOR,
Laurels College