Tracey Fletcher
Hartlepool,Redcar and Cleveland
Summary
Conscientious Registered Mental Health Nurse with experience providing high-quality emergency and ongoing medical support for varied needs. Maintains outstanding care standards for positive patient outcomes. Builds rapport and relationships quickly for empathetic, responsive patient care. Registered Mental Health Nurse developing strategic treatment plans to meet personalised needs. Communicates and builds rapport well to identify patient concerns and implement required support. Rigorous in risk assessment and emergency response for safe, attentive patient care. Decisive qualified mental health practitioner experienced in delivering first-class mental health assessments, monitoring and care. Remains calm and productive under pressure to meet changing patient needs. Builds relationships with and signposts external support providers for excellent care continuity.
Overview
39
39
years of professional experience
3
3
years of post-secondary education
Work history
Liaison and Diversion Practitioner
Tees Esk and Wear Valley NHS Trust
Middlesbrough, Cleveland
2016.04 - Current
- Safeguarded patient privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
- Collaborated with the team to deliver top quality care in high-volume person-centred practice.
- Liaised with multidisciplinary healthcare providers/ criminal justice systems to foster continuum of care.
- Communicated professionally and diplomatically across all healthcare levels, building strong rapport with multi-disciplinary teams both within the primary and secondary arenas
- Complete substantial assessments of risk, mental health conditions and other vulnerabilities which present through the criminal justice process.
- Formulate interventions to address the specific needs of the individual
- Review risks and safety management plans
- Provide interventions and education on mental health disorders and other vulnerabilities.
- Completion of reports, court information, safeguarding referral, sharing of information with other local providers.
- This list is NOT exhaustive of my current role
Crisis mental health nurse
Tees Esk and Wear Valley NHS trust
Hartlepool, Cleveland
2000.01 - 2016.04
- Promoted client well-being through effective case management, counselling and advocacy.
- Worked with community organisations to create access to resources and assistance to meet client varying needs.
- Responded proactively to changing circumstances for optimised service user care.
- Advocated for client needs and rights with court officials, law enforcement personnel and regulatory agencies.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Offered trauma-informed resources and care options for clients undergoing crises.
- Maintained confidential case documentation in line with data protection regulations.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Attended regular training and supervision workshops for improved service user support.
- Responded calmly to manage crises and emergency situations.
- Monitored service user progress, escalating concerns for swift resolution.
- Implemented individualised treatment plans for client issues related to substance abuse and mental health needs.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Adhered to safeguarding principles to protect service users from risk.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Exercised professional judgement to implement interventions and make tough decisions.
- Used assessment findings to action necessary care plan adaptations.
- Created targeted support programmes based on client interviews and assessments.
Registered mental health nurse
Tees Esk and Wear Valley NHS Trust
Chester-le-Street, Durham
1993.02 - 2000.01
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Actioned daily care and support provisions according to individualised treatment programmes.
- Used assessment findings to action necessary care plan adaptations.
- Recorded patient updates and advised senior staff on progress towards rehabilitation plans.
- Treated patients with dignity and respect to uphold high-quality clinical care services.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Risk-assessed activities and environments to determine suitability depending on personalised patient needs.
- Maintained confidential case documentation in line with data protection regulations.
- Helped patients uphold personal care, supporting with washing, dressing and toileting.
- Engaged patients with recreational activities for increased satisfaction and independence.
- Safeguarded patients appropriately to maintain welfare and wellbeing throughout care programmes.
- Improved patient independence and confidence through community and socialisation activities.
- Reported health and wellbeing concerns to clinical teams for observation and monitoring.
- Built positive, productive client relationships for enhanced social support.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Supported daily care and wellbeing activities, promoting independence and dignity.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
Registered mental health nurse
South Durham NHS
Sedgefield, Durham
1986.01 - 2000.01
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
- Established positive rapport with patients and families through active listening and compassionate care.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Completed nurse training
- worked within a large mental health institution
Care assistant
Hartlepool Borough council
Hartlepool
1985.02 - 1986.01
- Assisted patients in developing and improving daily living skills for enhanced quality of life.
- Assisted patients with relearning daily living skills such as walking, speaking and [Action] to promote independence and progress.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Coordinated and ensured safe patient living environment and assisted with daily living activities.
- Assisted individuals with daily activities to facilitate independent living.
- Developed independent living skills by delivering personal, physical and emotional care.
- Maintained patient hygiene by assisting residents in activities of daily living, including bathing, oral care, dietary needs
- Coordinated daily workflow, prioritising competing tasks with exceptional time management and organisation skills.
Education
Diploma of Higher Education - mental health nursing
Winterton Hospital
Sedgefield, Durham 1986.01 - 1988.01
Higher National Diploma - registered mental health nursing
Teeside Univercity
Teeside 1995.04 - 1995.10
Skills
- Communication skills
- Leadership
- Time management
- Problem-solving
- Risk assessment
- Corporate governance
- Community engagement
- Child welfare checks
- Caseload management
- Advocacy
- Excellent interpersonal skills
- Emotional resilience
- Mental health support
- Substance abuse treatment
- Trauma-informed therapy
- Solution-focused techniques
- Attentive listener
- Child welfare and protective services
- Family maintenance
- Strong communicator
- Crisis consultation
- Natural leader
Timeline
Liaison and Diversion Practitioner
Tees Esk and Wear Valley NHS Trust
2016.04 - Current
Crisis mental health nurse
Tees Esk and Wear Valley NHS trust
2000.01 - 2016.04
Higher National Diploma - registered mental health nursing
Teeside Univercity
1995.04 - 1995.10
Registered mental health nurse
Tees Esk and Wear Valley NHS Trust
1993.02 - 2000.01
Registered mental health nurse
South Durham NHS
1986.01 - 2000.01
Diploma of Higher Education - mental health nursing
Winterton Hospital
1986.01 - 1988.01
Care assistant
Hartlepool Borough council
1985.02 - 1986.01